Suite Luxury, 2 letti matrimoniali

Recensioni per Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 803 su 1809 recensioni" "
Valutazione di 8 - Buono. 556 su 1809 recensioni" "
Valutazione di 6 - Soddisfacente. 242 su 1809 recensioni" "
Valutazione di 4 - Scarso. 121 su 1809 recensioni" "
Valutazione di 2 - Terribile. 87 su 1809 recensioni" "

8,2/10

Pulizia

8,8/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

FRANCO

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
.
Soggiorno di 7 notti a ottobre 2023
Risposta di Steffany, il giorno 16 ott 2023
Hello Franco, Thank you for your rating. We appreciate your feedback and we would love to hear more about your stay. What did you like and what could we do better? Please feel free to contact us at.Kind regards,Stef

10/10 Eccellente

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and cozy hotel. I have felt at home
Soggiorno di 2 notti ad agosto 2023
Risposta di Steffany, il giorno 12 ago 2023
Hello Guiseppe,Thank you for such a wonderful feedback. Our hearts are full to hear that we hit the mark on your stay. We hope to see you again!Kind regards,Stef

8/10 Buono

Patrizia

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Appartamento spazioso, e ben attrezzato. La sala della colazione è davvero molto piccola e spesso non ci si riesce a sedere. La zona è ben collegata.
Soggiorno di 2 notti a luglio 2023
Risposta di Steffany, il giorno 1 ago 2023
Hello Patrizia,It was a pleasure welcoming you. We hope to welcome you back soon and we're so happy to hear you enjoyed your stay! Best regards, Steffany

8/10 Buono

Griffin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The location is great located a block off Young St. And two blocks off Bay St. It is in the "Village" so everyone is welcome. Safe to walk at night! The hotel is renovated but in some cases just covering things up. We needed two rooms and this was a great option.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Bruce

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Perfect for a family of five. Breakfast room is small and it closes at 9 am. I think the hours should be extended to 10 am to spread out the volume.
Soggiorno di 1 notte ad aprile 2024
Risposta di steffany, il giorno 2 mag 2024
Dear Bruce,Thank you for sharing your feedback! We're delighted to hear that our accommodations suited your family's needs. Your suggestion regarding the breakfast hours is duly noted. We're always striving to enhance our guests' experiences, and extending the hours to 10 am is definitely something we'll consider to better accommodate everyone. We appreciate your valuable input and hope to welcome you back soon!Warm regards,Stef

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s an easy 4 block walk to the subway. Staff were wonderful, there was coffee available all day, and a breakfast was included
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 2 mag 2024
Dear Linda,We are delighted to hear that you enjoyed the convenient location within walking distance to the subway and that our staff provided excellent service during your stay. Your positive feedback is greatly appreciated, and we are glad that you had a comfortable and enjoyable experience at our property. If there is anything else we can do to enhance your future stays with us, please let us know. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Warm regards,STef

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Reasonable price. Suite with separate bedrooms. Great location. Outstanding concierge service!
Soggiorno di 6 notti ad aprile 2024
Risposta di stef, il giorno 2 mag 2024
Dear Susan,We are thrilled to hear that you found the pricing to be reasonable and enjoyed the suite with separate bedrooms. Our team is pleased that you found the location to be great and that our concierge service exceeded your expectations during your stay.It is wonderful to know that you had a positive experience with us, and we appreciate your kind words regarding our accommodations and services. Thank you for choosing to stay with us, and we look forward to hosting you again in the future. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. Thank you for your feedback!

4/10 Scarso

Chantal

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L’appartement ne ressemblait pas du tout au photos si le site. Pas propre, déjeuner vraiment basic croissant nature, fruit yogourt et muffin. Personnels pas très courtois. Nous sommes vraiment déçu.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Je suis désolé d'apprendre votre expérience. Nous nous efforçons de fournir à nos clients le meilleur service et le meilleur hébergement possible, et il est décevant d'apprendre que nous n'avons pas répondu à vos attentes. Nous aborderons les problèmes que vous avez mentionnés avec notre personnel pour garantir que cela ne se reproduise plus à l'avenir. Merci d'avoir porté cela à notre attention et nous espérons avoir l'occasion de remédier à cette situation à l'avenir.

10/10 Eccellente

Juan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was nice
Soggiorno di 4 notti ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We strive to provide our guests with comfortable and memorable experiences, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terribile

Zackery

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived at 4pm the room wasn't ready, then when we entered our room it smelt bad of bleach and we had our 9 month old daughter with us. The free breakfast was a joke. And they charged us 40 dollars to parked. Do not recommend this place to anyone.
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Dear Zackery,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure this does not happen again in the future. We strive to provide the best possible experience for all of our guests and we are sorry that we fell short in your case. We appreciate your honesty and hope you will consider giving us another chance to provide you with a better stay in the future.Warm reagrds,Stef

10/10 Eccellente

david

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was really good and it worked very well for us but the room to get breakfast was very small and it was difficult to get food and and to get a seat. Also I do not remember any where on your website that stated $40 a day for parking. Maybe I missed it but it would have been good information. Overall it was a good place to stay.
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 30 apr 2024
Dear David,Thank you for your feedback about your recent stay with us. We are glad to hear that you found your suite suitable for your needs. We apologize for any inconvenience you experienced with the breakfast area being crowded. We will take your feedback into consideration and see if there are any changes we can make to ensure a smoother dining experience for our guests.Regarding the parking fee, we apologize if this information was not clearly communicated on our website. We will look into making sure that this detail is more prominently displayed for future guests.We are pleased to hear that overall you had a good experience with us and we hope to welcome you back again soon. Thank you for choosing to stay with us.Warm regards,Stef

4/10 Scarso

Celine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room smelt like cigarettes
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Dear Celine,We apologize for any discomfort caused. We strive to provide a clean and smoke-free environment for all of our guests, and we will take steps to address this issue to prevent it from occurring in the future. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel is beautiful. It was a pleasant surprise . Unfortunately the breakfast was all gone by 9.00 am. They didn’t have a really good system in place to keep the area stocked. Not sure if it was just really busy right before I got there. We didn’t stay there for the breakfast anyway. Would have been nice to get a cup of coffee. Still think the place is beautiful and the staff were great.
Soggiorno di 1 notte a marzo 2024
Risposta di stef, il giorno 30 apr 2024
Dear Jennifer,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our accommodation to your liking and that our staff provided great service. We apologize for the inconvenience you experienced with the breakfast service. We will definitely look into improving our system to ensure that all guests have a pleasant dining experience. We appreciate your understanding and hope to welcome you back again in the future.Warm regards,Stef

8/10 Buono

Paige

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was clean, as were the common areas. You can clearly tell this used to be an apartment building. There’s some shotty renovations that you can tell were rushed but overall it was a good stay for what we needed. We had an issue with our reservation and the hotel was very accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Dear Paige,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding the renovations, and we will use this information to continue improving our property.We are happy to hear that despite the renovations, you had a good stay and that our team was accommodating when you had an issue with your reservation. Providing excellent service to our guests is a top priority, and we are glad we could assist you with your reservation concern.We value your feedback and hope to have the opportunity to welcome you back for another positive experience in the future. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Soddisfacente

Mariah

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
We are sorry to hear that you only had a 3 out of 5 experience. Can you please provide more details on what happened so we can address any issues and make improvements for the future? Your feedback is important to us. Thank you for sharing your experience with us.

10/10 Eccellente

Larissa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, spacious suites, very clean and quiet.
Soggiorno di 6 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Dear Larissa,Thank you for your wonderful review! Providing a comfortable and serene environment is our top priority, and we are pleased to know that we met your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Stef

8/10 Buono

VENKATRAMAN

Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice 1 bedroom suite for my son and me. Full kitchen, nice view of downtown Toronto. Highly recommend.
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

Dane

Mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Buono

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

ANAND

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 29 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

J-f

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Endroit excellent pour visiter Toronto
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 26 apr 2024
Merci pour votre commentaire positif ! Nous sommes heureux que vous ayez apprécié votre visite à Toronto. Si vous avez des moments forts ou des expériences spécifiques que vous aimeriez partager, nous aimerions en savoir plus sur votre voyage. J'espère vous accueillir à nouveau dans le futur !

8/10 Buono

Satoko, Higashisumiyoshi Takaai

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
ロケーションは最高です。地下鉄を使って街歩きを楽しめたければおすすめです。ただ設備は古いです。リビングに隣接するキッチンの電気がつかなかったり、ヘアドライヤーが古く、髪がかわきにくかったり、ゲストランドリーのドライヤーもパンとたたかないも動かなかったりしました。あと朝食場所が狭く、皆さん自分の部屋は持ち帰っていました。そういう事を楽しめる人なら大丈夫です。
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 26 apr 2024
お客様、最近のご滞在についてフィードバックをお寄せいただきありがとうございます。 当ホテルの便利な立地や、市内観光に便利な公共交通機関への近さを気に入っていただけたことを嬉しく思います。しかしながら、お部屋の設備に不備がございましたこと、心よりお詫び申し上げます。 この件によりご迷惑をおかけしたことを理解しており、お客様に快適で手間のかからないご滞在をお届けできるよう、メンテナンスの問題に速やかに対処することをお約束いたします。サービスと施設の品質を向上させるために継続的に努力する私たちにとって、あなたのコメントは非常に貴重です。 お客様からのフィードバックを活用して必要な改善を行い、お客様により良い体験を提供してまいります。この度は当ホテルをご利用いただき誠にありがとうございます。またのお越しを心よりお待ちしております。敬具、ステフ

2/10 Terribile

Yvette

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We did not have a great experience at your hotel. TV channels were never correct TV was an acient flat screen - fuzzy screen Balcony was locked on us 1st elevator had issues Everything was old and falling apart Construction woke up us early in the room beside us! Beds and pillow were okay, would of been better if they were the nice fluffy ones. Pictures advertised look nicer than in person. It was very noisy at night but Toronto is a busy place.
Soggiorno di 6 notti a marzo 2024
Risposta di stef, il giorno 26 apr 2024
Dear Yvette,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are truly valuable to us as we strive to improve our services and facilities for all our guests.We value your input and hope to have the opportunity to welcome you back in the future to provide a better and more satisfying stay.Warm regards,Stef

2/10 Terribile

mojtaba

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Servizi
It had no amenities, not even a bottle of water or a refrigerator Unfortunately, the breakfast situation is awful
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Dear Mojtaba, We apologize for the lack of amenities and disappointing breakfast experience during your stay. Your feedback is important to us and we will address these issues to improve the overall guest experience. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was a minor problem with a window not closing but it was rectified quickly and efficiently by the staff. They also extended the time i needed to checkout by, without charge while i waited for my flight back to the UK. The area around the hotel wasn't the best. There were people openly taking drugs in the street which made it feel a bit dodgy
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear Anthony,Thank you for taking the time to provide your feedback. We apologize for the inconvenience with the window and we're glad to hear that our staff was able to resolve it quickly for you. We appreciate your understanding regarding the checkout time extension, as we always strive to accommodate our guests' needs whenever possible. We hope that despite this, you were able to enjoy your overall stay with us and we would love to welcome you back in the future for a more positive experience. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Soddisfacente

Erick

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Construction going on in the room next door. Room outdated. Beds were very hard. However, everything was very clean the the staff was helpful when contacted. Just take this place as a basic room, that's older, with a kitchen. Is a reasonable budget room when traveling or needing to stay for longer periods in town (Toronto)
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear Erick,We apologize for any construction noise that affected your overall stay. Thank you for your kind comments about our staff and cleanliness. We appreciate your understanding. We will take your comments into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us.Warm regards,Stef

8/10 Buono

Satoko, Higashisumiyoshi Takaai

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
ロケーションは最高です。地下鉄を利用して街歩きを楽しめます。ただ施設が古い。水道が閉まりにくかったり、リビングに続くキッチンの電気がつかなかったり、ヘアドライヤーも古いタイプで髪が乾きにくかったり、ゲストランドリーのドライヤーがパンパンたたかないと作動しなかったり。朝食は焼きたてクロワッサンや果物がおいしいのですが、場所が狭い!なので皆さん、紙コップと紙皿で自分の部屋に持っていきます。それはそれで面白いのですが、私はトレーが欲しかった。宿泊客はこのホテルに慣れている人が多い感じです。スタッフもフレンドリーで声かけするのにストレスがなかったです。 まぁ全てひっくるめて私は楽しめました。
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
フィードバックをお寄せいただきありがとうございます。 当ホテルの便利なロケーションとおいしい朝食オプションを気に入っていただけたことを嬉しく思います。お部屋の設備に問題がございましたこと、心よりお詫び申し上げます。 あなたのコメントは、さらなる検討と改善のためにメンテナンスチームに伝えられました。また、朝食スペースの広さについてのご意見もあり、今後の対応を検討してまいります。ご滞在中、スタッフがフレンドリーなサービスをご提供したことを嬉しく思います。 将来的にはまたお客様をお迎えし、より快適で楽しい経験を提供できることを願っています。 ご宿泊をお選びいただきありがとうございます。

10/10 Eccellente

Jeff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Excellent stay. Nice pubs and restaurants nearby. Would stay again. Although pricy.
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear jeff,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and our location. We appreciate your comment about the pricing and will take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Eccellente

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and staff
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear Kevin,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff could contribute to making your experience a positive one. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Eccellente

Roy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was really clean and relaxing.
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 25 apr 2024
Dear Roy,Thank you for sharing your feedback with us! We are delighted to hear that you found your room to be in excellent state. Our team works hard to ensure that all of our guests have a comfortable stay, and we're thrilled to hear that we met your expectations. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us!Warm regards,Stef

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked two nights for a king size suite, best bang for your buck in downtown Toronto. Unfortunately, we had the fire alarm go off on our second day. Some idiot smoking probably. Patio door was locked and wouldn't provide the key even though it was finished. Shower pressure was like a garden hose on jet mode. Soundproofing for the rooms was very good. Close enough to rest of toronto that we stayed busy. Less than a block away from a group of tents with used needles lying around, progressive Toronto. Honestly, would probably book outside the city and travel, or spend the extra cash and go for a nicer place.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 23 apr 2024
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience caused. We take all guest concerns seriously and will address these issues with our team to ensure they are resolved.We appreciate your honesty and will take your feedback into consideration as we strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Buono

Eberton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice apartment in nice quiet end of Church St… close to all!
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 22 apr 2024
Dear Eberton,Thank you for your positive feedback! We are glad to hear that you are enjoying the quiet location. We strive to provide a comfortable and convenient stay for all of our guests. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you continue to have a pleasant stay and enjoy all that the area has to offer!Warm regards,Stef

8/10 Buono

Les

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
no access to the balcony. The Continental breakfast area is over loaded and choices are very limited. One cannot turn on the shower without getting wet. The tap handle is on the opposite end of the shower entrance and there are no hooks to hang used towels on.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 22 apr 2024
Dear Les,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests. We appreciate your feedback and hope you will give us another chance to provide you with a more pleasant stay.Warm regards,Stef

8/10 Buono

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Good location. Very accessible to Wellesley subway station, Bloor , and Young area. We were having procedure done at the Holland clinic on Wellesley and it was within walking distance so that was very convenient. The facility is fairly Spartan although it does have a complete kitchen sitting room and small king bedroom. The bed is comfortable and the living room has a sofa and chair which are acceptable in comfort. Continental breakfast Is included although the breakfast room is very small for the size of the hotel. the staff are very friendly and knowledgeable. There are many small restaurants close by and the Keg restaurant is in walking distance. It is nice to have a separate sitting room, especially if you are there for a longer stay and the kitchen is also very convenient that it is fully equipped. Parking is available on the premise for $40 a day
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 22 apr 2024
Dear Susan,Thank you for taking the time to leave a detailed review of your recent stay with us. We are delighted to hear that you found our location convenient for your visit and enjoyed the nearby dining options. We appreciate your feedback on our facilities and amenities, and are glad to hear that you found the bed comfortable and the staff friendly and knowledgeable. We will certainly take your comments about the breakfast room size into consideration for future improvements. We hope to have the opportunity to welcome you back for another stay in the future. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Buono

Jimmy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 22 apr 2024
Dear Jimmy, Thank you for your kind words! We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we are happy to have been able to provide you with a wonderful experience. We hope to welcome you back again in the future.Warm regards,Stef

8/10 Buono

David

Room was cold
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 22 apr 2024
Dear David,I apologize that the room was cold during your stay. We will look into the heating system and ensure that it is working properly for future guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Buono

Eberton

Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location. Nice place overall. But, power sockets were not working. Had limited working socket in the living room. Had to move a lamp to another place for it to be turned on. No washing machine power even though they offer washer and dryer in unit. Wouldn’t kill if had one or two capsules!
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 1 mag 2024
Dear Eberton,Thank you for your feedback. We apologize for the inconvenience caused. We will definitely look into addressing these issues to ensure a more comfortable stay for our future guests. We appreciate your understanding and hope to have the opportunity to host you again in the future. Best regards,Stef

10/10 Eccellente

Simon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Très bien
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 20 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Buono

Kathryn

Viaggio con la famiglia
Was nice
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 19 apr 2024
Dear Kathryn,Thank you so much for the kind feedback! We strive to provide a comfortable and memorable experience for all of our guests and we are thrilled that you had a great time. We hope to welcome you back again soon!Warm regards,Stef

8/10 Buono

Nathaniel, Warren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My day was excellent and checking process was smooth. The rooms were nice and spacious. However, the temperature in the room never seem to hit exactly what it said on the furnace.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 19 apr 2024
Dear Nathaniel,Thank you for taking the time to share your feedback. We are glad to hear that you had a seamless check-in and that you found our rooms to be spacious. However, we apologize for any inconvenience caused by the temperature in your room. We will add ress this issue with our maintenance team to ensure that it is resolved for future guests. We appreciate your feedback and hope to welcome you back again soon.Warm regards,Stef

8/10 Buono

Dale

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Some new updates. Liked having a suite with separate bedroom
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 18 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Eccellente

Tracie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in the suite with the two double beds and the complete kitchen living/dining room. The space was exactly like the picture. It was like a small apartment with three closets and a storage area. The hotel was about two blocks or so from the subway. There was also underground parking. The staff and cleaning crew were nice. It was like staying in a timeshare. My only ding is that it would have been nice if papertowels could have been provided. I highly recommend!
Soggiorno di 3 notti ad aprile 2024
Risposta di stef, il giorno 18 apr 2024
Dear Tracie,Thank you for your detailed review! We are glad to hear that you enjoyed your stay in our suite and that the space matched your expectations. We appreciate your feedback and will make sure to address that with our team. We hope to have the opportunity to welcome you back in the future!Warm regards,Stef

10/10 Eccellente

Narges

Soggiorno di 5 notti ad aprile 2024
Risposta di stef, il giorno 18 apr 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Soddisfacente

Sing-Yue

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 18 apr 2024
Dear Sing,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

10/10 Eccellente

JOCELYNE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bed was so very comfortable and although we were next to the elevator it was very quiet. We slept so well. Would definitely go back and would recommend it. Thank you
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 15 apr 2024
Dear Jocelyne,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the bed very comfortable and that you were able to enjoy a peaceful night's sleep despite being situated next to the elevator.We greatly appreciate your recommendation and kind words, as our team works hard to ensure all our guests have a comfortable and enjoyable stay.We look forward to the opportunity to host you again.Warm regards,Stef

8/10 Buono

Eduardo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good. Convenient downtown location
Soggiorno di 1 notte ad aprile 2024
Risposta di stef, il giorno 15 apr 2024
Dear Eduardo,Thank you for your positive feedback! We are glad to hear that you found our location convenient. We strive to provide our guests with a great experience, and we appreciate you taking the time to share your thoughts. We hope to welcome you back again in the future.Warm regards,Stef

4/10 Scarso

Kaila

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was definitely an apartment building that they are trying to renovate as a hotel but it was done very sloppy and our room was not clean…there was a hair in my bed and hairs on the back of the bathroom door as well as water stains on the wall … the couch was barely held together and everything was scuffed up. The closet doors were falling off…received 2 shampoos but no conditioner. The elevator carpets were filthy…will not be booking here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di stef, il giorno 15 apr 2024
Dear Kaila,We apologize for the inconvenience and disappointment you experienced during your stay with us. We take cleanliness and guest satisfaction very seriously, and we regret that we fell short of meeting your expectations. Your feedback has been forwarded to our housekeeping and maintenance teams to address the issues you mentioned and ensure they are rectified. Thank you for bringing these concerns to our attention.Warm regards,Stef