Grazie, ci fa piacere sapere abbiate trascorso un piacevole soggiorno. Contiamo in una prossima occasione.

Egr. Sig. Pasquale, purtroppo, come da nostra corrispondenza email diretta, la tariffa del 29 Dicembre rispetto a quella del 4 Dicembre era molto diversa e, Le assicuro che, la differenza di € 90 richiestale era il supplemento minimo applicabile, sempre tenendo a mente che la Sua era una prenotazione non rimborsabile e quindi né modificabile, né cancellabile. La notte del 29 Dicembre era da lei già stata pagata tramite Expedia, pertanto è vero che avrebbe pagato una differenza di € 90 per il cambio notte, ma avrebbe comunque risparmiato, perché a leggere la Sua mail così ha speso i € 110 della prima prenotazione più i € 150 della seconda per un totale di € 260 contro i € 200 della prima soluzione. Mi spiace certamente Lei non abbia comunque apprezzato il nostro sforzo per venirle incontro. Ci sembrava francamente di essere stati più che disponibili, visto, e lo ribadisco, che la Sua era una prenotazione né cancellabile, né modificabile. Speriamo in futuro vorrà darci una seconda chance. Cordialmente Greta – Zoe Serandrei

Thanks for your feedback; every year, during the low season, we renovate 7/8 rooms and take care of the common areas, to provide a better service to our guests. We were already supposed to finish the work but unfortunately we had delays on deliveries in supplying materials but we tried to disturb as little as possible. Anyhow, we hope to have the pleasure of welcoming you again in the near future.kind regardsGianni Serandrei - owner

Dear ms. Abrams,every year, during the low season, we renovate 7/8 rooms and take care of the common areas, to provide a better service to our guests. In fact, our hotel is located in a 14th-century Venetian palace and we aim to maintain its distinctive historical features but equip it with all modern comforts; we are infact already installing usb sockets and working on soundproofing the rooms we are restoring.Regarding the shower, we did not receive any report from you but if you had informed us we could certainly have fixed it immediately.As far as the breakfast is concerned, our buffet, with savory and sweet options, is usually very popular with our guests, while regarding your reservation, you only asked us for a room with a canal view and that is what we assigned you neither we have not unfortunately received any other requests from you as we are here to make our guests happy ! Our concierge is highly praised for their advice and support in reservations and we answer daily many many requests for any kind of information so we do not understand your comment best regards