Gentilissimo Dottor Zoriaco, La ringrazio per il suo commento e sono molto orgoglioso abbia notato la particolare attenzione che riponiamo sul servizio di pulizia. Mi spiace molto non le sia piaciuto il nostro arredamento, e mi spiace soprattutto non averlo capito prima in modo da poterle offrire una soluzione più consona alle sue esigenze. Per quanto riguarda il costo dei cani (e degli animali più in generale) le confermo che per soggiorni più lunghi (lei è stato solamente una notte) normalmente veniamo in contro ai clienti con tariffe forfettarie. Per quanto riguarda invece la colazione mi spiace non la abbia fatta in maniera da poter giudicare lei stesso se fosse stata cara o meno, anche se mi rendo conto che per noi italiani, spesso abituati a un caffè ed un cornetto, la tariffa di € 16,00 sia un po eccessiva, ma in questo caso siamo sempre ben accorti a offrire a chi lo desideri un buon caffè, e non certo a € 16,00....;-)... La nostra cucina è sempre aperta. Grazie comunque per averci scelto e spero che la prossima volta ci onorerà nuovamente della vostra compagnia. Cordiali saluti

Dear Mr Shell, I'm very sorry you didn't feel well during your stay, apart from a few errors in his review, I can only confirm some things:first we aren't an Hotel, we are a Alloggi....we don't have stars sorry.About price, I can assure you that in high season (like your stay), in the historic center (2 minutes walk from Piazza San Marco), the 4-star hotels have decidedly more expencive than you think...(seeing is believing) ...your rate was perfectly in line with the average of other "alloggi" of the same level as ours.About elevator, TV... is true, we don't have, but it would have been simple to check when booking by reading the services and reviews (something I always recommend to everyone before booking).For Breakfast the rate is correct 16,00 per day per person (I would let those who take it evaluate the quality and price...they don't think so).I must apologize instead for the Wifi disservice, I know that unfortunately there are problems in recent days, (and probably there were also some during your stay last week), unfortunately it depends on the telephone company's lines, which are not very reliable and for this excuses me.IMPORTANT NOTE:thank you for giving me the opportunity to reiterate some services and I take this opportunity to inform all those who have "problems with stairs" to report it at the time of booking to assign rooms on the lower floors...ancient cities such as Rome, Venice and Florence, fortunately often do NOT have lifts (especially the NON-hotels....;-D....)

Dear Mr. Clark,i think you are illiterate or you book randomly without th check are you doing. "No TV. No telephone. No television No elevator. Refrigerator will cost if you turn it on, No 24-hour desk, guest house - not a real hotel...."Everithing is wrote on hotel description... and in our confirmation mail (i removed the refrigerator from your bill 'cause you seems nice... BIG MISTAKE.. you're only **** ... you're welcome)."Old city. Small quarters." ....FOR REAL?! WHERE YOU THINK TO BE? IN LAS VEGAS?...next time better you stay home. ,,, i say this to protect my colleagues from your stupids reviews