Hotel vicino a Village Square Shopping Center - Lake Zurich

“Yes and yes”

“The staff was very friendly, but the property needs updating and deeper cleaning. They only clean rooms during your stay on request. We stayed 3 nights, so I requested cleaning at 10:00 a.m. before our final night. When we returned briefly to our room at 4 p.m. it had not been cleaned. I asked again and they said it should have been cleaned and that the cleaning staff was leaving for the day. They apologized and said they would see if they could do it, but if they hadn't by the time we got back...

“In a very good position close to IL90 to reach Chicago and close to restaurants and serrvices”

“I didn't have a microwave or fridge For the money I paid It should have been included I'm a platinum member I'm supposed to receive the best”

“Clean and affordable. Comfy beds and great pillows. Nice pool.”

“cleam”

“Great”

“The property itself was horrible not clean smelled of cigarettes homeless man in parking lot peeing then he was in the lobby We left an hour after checking in Stains on sheets ceiling was cracked and collapsing. Ice machine was broken out of order AWFUL”

“At all not good”

“The common areas were not cleaned regularly. Room was clean. Again carpet not thoroughly clean. Bed comfortable. Good for a basic stay.”

“The Tv did not work. They were unable to fix the air conditioner problem, which means the air conditioner ran all day and they were unable to turn it off, which could have caused a fire hazard the refrigerator never did work all my food went bad. I came here to be comfortable and never was comfortable at all.”

“Very dirty, walls peeling off in the rooms, bathroom door wouldn’t shut all the way, gum was trashed and lots of construction that wasn’t listed anywhere online, ac was awful and entire hotel felt very warm”

“Clean. Courteous stafg”

“Siamo arrivati al hotel e alla reception ci viene detto che la carta con cui abbiamo pagato non era la stessa che risultava nel loro sistema (quando sulla fattura di hotels era palesemente la stessa da me fornita), dopo svariati tentativi ci ribadisce che non puó farci il check in dato il problema e prova senza mio consenso a ripassare la carta per effettuare una nuova transazione; tutto questo con la scusa che si trattava solo della prassi per poterci dare la camera. Al che iniziando a sentirmi...

“The staff were super friendly. Room was clean and roomy. Close to shops.”

“A very clean place; the cleaning ladies were very kind, and the gentleman at the reception was a very nice person.”

“Hotel was nice but room smelled like smoke. We didn’t ask to change because I was already super sick, which is my fault but still something that should have been noticed before renting out the room.”

“Rooms were clean and cozy, lots of parking available, nice to have a Starbucks in the lobby. ”