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Recensioni per Grand Hyatt Washington

4 out of 5
Grand Hyatt Washington
1000 H Street NW, Washington, DC

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 696 su 1087 recensioni" "
Valutazione di 8 - Buono. 230 su 1087 recensioni" "
Valutazione di 6 - Soddisfacente. 90 su 1087 recensioni" "
Valutazione di 4 - Scarso. 36 su 1087 recensioni" "
Valutazione di 2 - Terribile. 35 su 1087 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Shahid, Amherst

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent place to stay
Soggiorno di 3 notti a maggio 2024
Risposta di Angela S, il giorno 21 mag 2024
Hello Shahid, Thank you for taking the time to share your feedback. We are honored that you chose to stay with us and thrilled you had an excellent experience. We eagerly await your next visit! Best regards, Angela

10/10 Eccellente

Marita, Weston

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love how elegant and beautiful the hotel is. We loved to have a Starbucks just at the lobby, super convenient . I recommend this hotel for your next stay in DC
Soggiorno di 1 notte a maggio 2024
Risposta di Laura, il giorno 20 mag 2024
Dear Marita, Thank you for taking the time to share your experience., We are happy to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We hope to welcome you back as our guest in the near future. Best regards,

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Shelly , il giorno 22 mag 2024
Dear John! Thank you for your excellent rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly

8/10 Buono

LINDA, Cincinnati

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was great, it had everything you needed. Bed & sheets were very comfortable! We got there before check in time, We waited until 4:16pm, then asked if front desk - when we could check in. Oh it’s ready, they had been busy did not get a chance to email us.
Soggiorno di 1 notte a maggio 2024
Risposta di Jamie, il giorno 15 mag 2024
Dear Linda,Thank you for taking the time to review our Grand Hyatt Washington! It was great to hear that you had a comfortable stay with us and that you found everything you needed within your room during your stay. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

8/10 Buono

Marcelo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Lamento apenas o fato do quarto ter sua janella para o Lobby o que praticamente impossibilita que a cortina Black out funcione adequadamente. Muita claridade do lobby a noite refletindo no quarto. De resto hotel perfeito
Soggiorno di 3 notti a maggio 2024
Risposta di Angela S, il giorno 5 mag 2024
Hello Marcelo! Thank you for choosing to stay with us. We appreciate your feedback on your stay. We are delighted you enjoyed our hotel and find your comments regarding the interior view rooms helpful.We look forward to your next visit.Best regards,Angela

8/10 Buono

lily

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location but the room facilities needs to be updated
Soggiorno di 1 notte a maggio 2024
Risposta di Ana, il giorno 2 mag 2024
Dear Lily,Thank you for choosing Grand Hyatt Washington during your DC visit. We're happy to hear that the location of our hotel was convenient for you. We're working diligently to enhance the overall experience of our guestrooms to be in line with grand brand quality and style. We hope we will have the opportunity to earn your business again once our guestroom transformations have been completed in October.

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/A
Soggiorno di 4 notti ad aprile 2024
Risposta di Ana, il giorno 2 mag 2024
Dear Peter,We greatly appreciate the five-star rating! Thank you for choosing to stay with us while visiting Washington, D.C. We hope to see you again soon!

4/10 Scarso

Lili

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Ana, il giorno 30 apr 2024
Dear Lili,Thank you for sharing your rating. We appreciate you staying with us in Washington, D.C. It appears that we missed the mark during your visit. If you would like to discuss your experience, please contact us through our Social or Chat platforms. We hope you have a better experience the next time you visit!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Ana, il giorno 30 apr 2024
Greetings John,Thank you for providing your rating. We hope to provide you with another memorable experience the next time you visit Washington, D.C.

8/10 Buono

Kayla, Bothell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super walkable to DC sites and located right next to a major metro station. Perfect spot for a home-base to explore DC!
Soggiorno di 7 notti ad aprile 2024
Risposta di Jamie, il giorno 28 apr 2024
Dear Kayla,Thank you for your great review of our Grand Hyatt Washington! We were thrilled to hear that you found our hotel conveniently located during your stay. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

8/10 Buono

SALVATORE CLAUDIO, Keswick

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Janet, il giorno 26 apr 2024
Dear Salvatore Claudio,We appreciate you taking the time to rate your stay at our Grand Hyatt Washington. It pleases us to know that overall, you had a good experience. We hope to welcome you back in the future and see what we can do to make your stay a five-star experience.Warm regards,

2/10 Terribile

John

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Convenient location. Initially booked me into room that was only partially cleaned, otherwise disgusting. Then moved me into a room not fully equipped. Charged offensive "destination fee" in addition to room change.
Soggiorno di 2 notti ad aprile 2024
Risposta di Angela S., il giorno 16 apr 2024
Hello John,Thank you for choosing to stay with us. However, we are sorry we did not meet your expectations during your stay. We sincerely apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.If there is anything we can do to assist you, please do not hesitate to contact us on our social or chat channels. We are always here to help. Best regards,Angela

6/10 Soddisfacente

Smith, Westfield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Visited DC recently for the cherry blossom. The property was under construction when we stayed there. No mention of such thing prior to booking a nonrefundable room. As soon as I booked it, I got a message alerting me that it was being renovated but since it was non refundable, I just left it and didn’t bother. We were staying only 3 nights. The banging noise started precisely at 9 AM and continued throughout each day. We were outside most of the time, so it didn’t really bother us, but would have appreciated the information prior to booking the property. Other than that everything was great. Good location with a lot of high-end store around. Great restaurants in the area that’s walkable.
Soggiorno di 3 notti a marzo 2024
Risposta di Angela S., il giorno 14 apr 2024
Hello Smith,We want to take this opportunity to thank you for choosing our hotel as your stay destination. We greatly appreciate your feedback, as it helps us improve the quality of our services for all our guests. We apologize for any inconvenience caused by the ongoing renovations at our hotel. We hope to have you stay with us again soon so that you can enjoy all the new updates that we are making to the property. We are delighted that our hotel's location was convenient for you and that you could enjoy shopping and dining in the city. Thank you again for choosing our hotel.We look forward to the pleasure of welcoming you back soon.Best regards,Angela

10/10 Eccellente

Rami, Sant Rosa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great customer service
Soggiorno di 4 notti ad aprile 2024
Risposta di Laura, il giorno 15 apr 2024
Dear Rami, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon.Best regards,

8/10 Buono

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice hotel and staff were super pleasant.
Soggiorno di 4 notti ad aprile 2024
Risposta di Tieysha, il giorno 13 apr 2024
Hello Michael,Thank you for your rating as well as your review. We are so pleased to hear that you enjoyed our nice hotel and our super pleasant staff. We look forward to welcoming you back in the future.Best Wishes,

8/10 Buono

Diane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had a great trip
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle T, il giorno 12 apr 2024
Hello Diane,Thank you for your 4 out of 5 rating and your recent stay at Grand Hyatt Washington. It was our pleasure to welcome you, and happy your trip was great. We hope to see you again.Warm regards,

2/10 Terribile

Donnel

Soggiorno di 1 notte ad aprile 2024
Risposta di Shelly , il giorno 1 mag 2024
Hello Donnel! We are thankful that you took time out to rate your stay experience with us. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards, Shelly

10/10 Eccellente

Tu

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a marzo 2024
Risposta di Dacia, il giorno 11 apr 2024
Hi Tu,Thank you for your 5-star review. We strive for each guest to have a wonderful experience. We would like to welcome you to Grand Hyatt Washington again soon.Kind regards,

10/10 Eccellente

Valerie, Pelham

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We chose this location for its proximity to Capital One Arena. It is a great choice to be near all the attractions D.C. has to offer. We would stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Krista, il giorno 9 apr 2024
Hello Valerie, Thank you kindly for your wonderful rating and review of your stay with us here at the Grand Hyatt Washington. We are so thrilled to hear that the location of our hotel was convenient for all your entertainment needs! We love to know that you will be returning as our guest again someday! Kind Regards, Krista

6/10 Soddisfacente

Robert

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Jamison, il giorno 10 apr 2024
Hello Robert, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Grand Hyatt Washington! Best regards, Jamison

10/10 Eccellente

Kimie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Jamison, il giorno 10 apr 2024
Hello Kimie, Thank you for the perfect 5-star rating! We are so glad that you enjoyed your stay! We look forward to welcoming you back to Grand Hyatt Washington! Best regards, Jamison

10/10 Eccellente

Katherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff was friendly and the hotel was very clean. It was convenient to many DC locations. Great place to stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Brittney C., il giorno 16 apr 2024
Hi, Katherine!Thank you for your awesome review. We are delighted to hear that our staff was friendly, and our property was clean. We appreciate your business and hope to see you again soon.

10/10 Eccellente

Cynthia, Columbia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved our short stay at the Grand Hyatt. Everything was good, from the fluffy towels to the comprehensive gift shops to the food. Expensive, naturally, because of the great location in D.C., but that's to be expected.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jamie, il giorno 8 apr 2024
Dear Cynthia,Thank you for your wonderful 5/5 rating and review of our Grand Hyatt Washington! We were delighted to hear that you loved your stay with us, and that everything was to your satisfaction during your stay. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Eccellente

Tianhe

Soggiorno di 2 notti a marzo 2024
Risposta di Tania, il giorno 27 apr 2024
Hi Tianhe,Thank you for the rating. We are happy that you enjoyed your stay, and we hope to have the opportunity to welcome you back as a guest.Warm regards,Tania

6/10 Soddisfacente

Stephen

Mi è piaciuto: Servizi
Construction going on, extremely noisy in room. Nice place though, close to museums.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jamie, il giorno 10 apr 2024
Dear Stephen,Thank you for taking the time to leave a review for our Grand Hyatt Washington. We sincerely apologize for any inconvenience faced with noise from construction. We will share your feedback with our executive team to ensure guest impact is minimized while we undergo our planned enhancements. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie

10/10 Eccellente

VASYL

Soggiorno di 3 notti a marzo 2024
Risposta di Laura, il giorno 7 apr 2024
Dear VASYL,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

2/10 Terribile

Julie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Horrific 3 days. Hotel under construction. Reservation made 10 months ago & not told until check in. First room bathroom full of mold. Changed rooms. Very loud drilling started at 7:45. Room had major water leak 2nd day damaging my sisters luggage. Manager would not come out of office. Desk clerk offered breakfast or gift shop. Contacted Expedia who contacted hotel. Kept them on hold 10 minutes then they hung up on him.
Soggiorno di 3 notti ad aprile 2024
Risposta di Krista , il giorno 6 apr 2024
Hello Julie, Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that you had negative experiences during your stay. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us at propertyreviews@hyatt.com with your stay details. We hope to welcome you back at Grand Hyatt Washington for an improved stay that exceeds all expectations.Warm regards,Krista

8/10 Buono

Colleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean, safe & comfortable. Great location! Tasty eateries nearby.
Soggiorno di 4 notti a marzo 2024
Risposta di Tania, il giorno 4 apr 2024
Hi Colleen,Thank you for your feedback. We are happy that you loved the location of the property, the cleanliness provided and how safe & comfortable it was. It's great that you also enjoyed the convenience of tasty eateries nearby. We appreciate you for choosing Grand Hyatt Washington and hope to see you again.Best wishes,Tania

8/10 Buono

tsach

Mi è piaciuto: Pulizia
Great stuff
Soggiorno di 1 notte ad aprile 2024
Risposta di Janet, il giorno 5 apr 2024
Greetings tsach,Thank you for taking the time to provide a review on our property. We are pleased to see that overall, you had a good experience. We hope to welcome you back to our Grand Hyatt Washington to enjoy some more great stuff. Warm regards,

8/10 Buono

SIMONE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I genuinely love this hotel and I'd definitely return if it was just me and my husband this time. I certainly wouldn't do it with my children again - I'd find a more spacious and family friendly hotel. The renovations were painful. I'm sure they weren't doing construction in the entire hotel, so Im really not sure how I ended up being so unlucky as to be placed in a room that seemed to be right below/above/beside the knocking and drilling that began between 8-8:30am! Every morning. For all 5 days of my stay. Unfortunately I was unaware of the $20 daily resort fee, and when I checked in, it wasn't mentioned to me at all. I only discovered it when I went into my account to Zelle someone and noticed several hundred dollars charged by the hotel. So since I discovered it at the last minute, I wasn't really able to take advantage of whatever this $20 daily fee gave to me - which really isn't much unless you decide to use every tea bag and coffee pod in the room. Every day. The snacks they said was there for our use at the front was hidden away in the back "because there were too many children around taking them" (their words, not mine) so you had to request them. The concierge did give me a handful of granola bars though, and it saved my kids from starvation on their flight back home. So yay for that! Finally, the location of this place is unmatched! Metro center is a block away, Gallery Place/Chinatown is about 3 blocks away. Everything is walkable! I'll be back!
Soggiorno di 5 notti a marzo 2024
Risposta di Ciara, il giorno 4 apr 2024
Dear SIMONE,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay, and that our location was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Eccellente

greg

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Melinda, il giorno 4 apr 2024
Dear greg,thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt Washington again soon!Warm regards,Melinda

10/10 Eccellente

Costa

Soggiorno di 1 notte ad aprile 2024
Risposta di Brittney C., il giorno 23 apr 2024
Hi Costa,we appreciate your awesome rating, and we hope to welcome you back in the future.

10/10 Eccellente

yuderkis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Todo está muy bueno para mi superó mis expectativas, en todos los aspectos.
Soggiorno di 3 notti a marzo 2024
Risposta di Brittney C., il giorno 2 apr 2024
Hello yuderkis,Thank you for your wonderful review. We are thrilled to learn that you enjoyed your stay with us, and we hope to see you again soon.

8/10 Buono

Alejandro

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was very beautiful, but they shared my information room information without my permission.
Soggiorno di 4 notti a marzo 2024
Risposta di Brittney C., il giorno 2 apr 2024
Hello Alejandro,Thank you for staying with us and for taking the time to leave us your feedback. Thank you for your comments. We would like to discuss your experience further. Please reach out to us on our social media or chat function on our website. Thank you.

8/10 Buono

Xuan Cuong

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti a marzo 2024
Risposta di Krista , il giorno 2 apr 2024
Hello Xuan Cuong, Thank you for taking the time to rate your stay with us. We are happy to hear you had a good stay with us, and we hope to see you again soon! Kind Regards, Krista

10/10 Eccellente

Maurice, Bronx

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Had a wonderful stay. Would stay again
Soggiorno di 1 notte a marzo 2024
Risposta di Brittney C., il giorno 2 apr 2024
Hello Maurice,We are delighted to hear that you had a wonderful stay with us. We look forward to seeing you again in the future.

10/10 Eccellente

Natalie

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The stay was very enjoyable. The room was very clean and spacious. The view was very nice as well.
Soggiorno di 4 notti a marzo 2024
Risposta di Angela S, il giorno 2 apr 2024
Dear Natalie, Thank you for choosing to stay with us and for sharing your feedback about your stay. We are delighted to hear that your stay was enjoyable and that your room was spacious, clean, and with a very nice view.We look forward to welcoming you back again and would like to thank you again for choosing to stay with us.Warmest regards,Angela

10/10 Eccellente

Javier

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The fees are for messing up costumers. Expidia charge fees and then, the same fees the Hyatt hotel is charging it too.
Soggiorno di 3 notti a marzo 2024
Risposta di Laura, il giorno 1 apr 2024
Dear Javier, We appreciate you choosing Hyatt and thank you for for your feedback. We are sorry to hear that there were fees that you were unaware of, as we do disclose our fees on our website for transparency. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 Buono

Patricia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Brittney C., il giorno 2 apr 2024
Hi Patricia,Thank you for your awesome rating and we hope to see you again in the future.

6/10 Soddisfacente

James, San Mateo

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Thin walls led to a lot of noise throughout the stay. Request for a room not facing the atrium as it generated too much noise as early as 7am. $95 for 2 people during breakfast buffet is outrageous.
Soggiorno di 4 notti a marzo 2024
Risposta di Lindsey, il giorno 7 apr 2024
Hello James,We are thankful that you took time out to send in a review and share your stay experience. We regret to hear you had a bad experience staying with us. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest. We hope to hear from you soon. Best Regards,

8/10 Buono

Thalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Would definitely repeat!
Soggiorno di 2 notti a marzo 2024
Risposta di Laura, il giorno 1 apr 2024
Dear Thalia,Thank you so being our guest at Grand Hyatt Washington. We are happy to hear that your stay with us was enjoyable. We hope to welcome back in the near future. Best regards,

2/10 Terribile

Bryan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Expedia never provided them with payment. Therefore WE had to pay the hotel.
Soggiorno di 3 notti a marzo 2024
Risposta di Angela S, il giorno 1 apr 2024
Hello Bryan,We appreciate your feedback. Thank you for choosing to stay with us. If we can be of further assistance, please get in touch with us via our social or chat channels. We hope to welcome you back.Warmest regards,Angela

10/10 Eccellente

Maurice, Bronx

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice. Staff was very respectful
Soggiorno di 2 notti a marzo 2024
Risposta di Laura, il giorno 31 mar 2024
Dear Maurice,Thank you so much for 5-star rating. We love hearing that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to host you again soon. Best regards,

8/10 Buono

April

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There may have been construction. At times it sounded like hammering. The concierge and bell service were very friendly. The toilet in the guest bathroom was loud and then overflowed.
Soggiorno di 6 notti a marzo 2024
Risposta di Angela S, il giorno 31 mar 2024
Hello April, Thank you for taking the time to share your feedback. We appreciate your staying with us and apologize for any disturbances you encountered during your visit. Your comments are noted and will be considered for improvements. We are glad you received friendly service from our concierge and bell staff, and we look forward to welcoming you back for a better stay experience.Warmest regards,Angela

8/10 Buono

Reynand Lontoc, Chula Vista

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The Grand Hyatt is a good place to stay. The hotel and our room was clean. They were attentive to our needs and were easy to talk to. It is conveniently located close to the Metro and made traveling around easy. We would stay there again.
Soggiorno di 4 notti a marzo 2024
Risposta di Lindsey, il giorno 30 mar 2024
Dear Reynand,Thank you for your rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad you had a great stay. We love that the staff was attentive to your needs. Thank you for staying with us. We hope to welcome you as our guest again very soon! Warm Regards,

8/10 Buono

Robert

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and nice room. Price for the room was fair. Parking is $35/night. Lots of other fees and taxes, which seemed expensive and unfair .... but it's DC. $23/night for a "destination fee."!!?? Some construction ongoing until October of this year, so can be a bit noisy from 9 am to 5 pm. Very close to metro and nice restaurants.
Soggiorno di 3 notti a marzo 2024
Risposta di Lindsey, il giorno 30 mar 2024
Hello Robert,Thank you for your feedback. We are glad you enjoyed the location and happy to hear you enjoyed the restaurants.. We do apologize if the construction noise was a bother and the fees were excessive but appreciate your insights. We hope to welcome you again the next time you are in the area! Best Regards,

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a marzo 2024
Risposta di Melinda, il giorno 18 apr 2024
Dear Jennifer,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt Washington again soon!Warm regards,Melinda

10/10 Eccellente

Chateen

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wonderful location. Staff and concierge were so nice and polite. Rooms clean enough and vacuumed. My only complaint was that they overlooked a soiled shower curtain. It was a spaghetti sauce stain or something and was a bit chunky. I didn’t bother complaining though. I just avoided touching it. My room came with free buffet breakfast at the Cabinet restaurant. It was delicious and the highlight of our stay. No issues getting it comp’ed. Folks cleaning the rooms did come and clean a bit late in the day, but better late than never. They were very nice and even gave us extra towels and body wash when I asked. We treated everyone respectfully, and we got the same in return! They held out bags when our room wasn’t ready, and they even held them for a late departing flight after we checked out. Stellar people. So happy we chose this place.
Soggiorno di 3 notti a marzo 2024
Risposta di Ana, il giorno 29 mar 2024
Dear Chateen,Thank you for your valuable feedback. Thank you for staying with us while in Washington, D.C. We're delighted to hear that you found our hotel's location convenient and that you enjoyed the service provided by our staff as well as your dining experience. We are sorry to hear there was a stain on your shower curtain. We are working hard to improve the overall experience of our guestrooms to be consistent with the grand brand's quality and style. We regret that the hotel did not meet your expectations in this regard, and we will take this feedback into consideration in the future. We hope to earn your business again once our guestroom transformations are complete in October.

10/10 Eccellente

fernando

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Limpia, segura y muy bien ubicada
Soggiorno di 4 notti a marzo 2024
Risposta di Ciara, il giorno 29 mar 2024
Dear Fernando,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay, and that our location was great. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

8/10 Buono

Liliana

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very nice hotel within walking distance to everything. Walls a bit thin could hear our neighbors flushing the toilet but otherwise a great stay
Soggiorno di 3 notti a marzo 2024
Risposta di Ciara, il giorno 29 mar 2024
Dear Lilana,Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your stay with us, and that you enjoyed our location as well. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future.Kind Regards,Ciara