Bar (in loco)

Recensioni per Hilton Garden Inn Reagan National Airport

3.5 out of 5
Hilton Garden Inn Reagan National Airport
2020 Richmond Highway, Arlington, VA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 653 su 1173 recensioni" "
Valutazione di 8 - Buono. 281 su 1173 recensioni" "
Valutazione di 6 - Soddisfacente. 119 su 1173 recensioni" "
Valutazione di 4 - Scarso. 69 su 1173 recensioni" "
Valutazione di 2 - Terribile. 51 su 1173 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Jose Nevarez

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel itself was clean. The rooms were very well kept. I like how they have the body wash, shampoo bottles on the walls.. very convenient. Now the bad was the noise level. At 7am there was a work crew banging away at something that sounded like a drum. At 730am they began using a jack hammer to tear up the sidewalk on the hotel property. If you can ask for a room away from the street, I think you should be fine.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Jose, it's heartening to read that you found the hotel to be clean and appreciated the in-room conveniences. Your feedback regarding potential disturbance due to the works nearby is noted, and we certainly value your suggestion about room locale. We strive to provide a peaceful stay for all guests, and we will take your experience into consideration going forward. Please know that our team members are always eager to offer solutions to any issues that may arise during your stay. We hope you’ll give us another chance to serve you better.

6/10 Soddisfacente

Timothy, Pace

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Terribly expensive $33 for parking really? No sound dampening - sounded like the street out front was driving through your room. No free breakfast like you usually receive with this chain ($20). Far too much for a bed, roof & shower for 24 hours
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Timothy, we understand that pricing and noise levels were concerning for you during your stay. Our hotel offers amenities and experiences that may command a different rate than some other locations, including parking for which most hotels in the area charge over 40. Hilton Garden Inns do not provide complimentary breakfast; however, if you are a Diamond or Gold Hilton Honors member, you get 10 per person food credit. Regarding the noise, your comfort is our top priority, and we always aim to maintain a peaceful atmosphere. We appreciate your feedback and do offer various packages which include breakfast. We hope that you'll consider staying with us again so we can provide a better experience.

2/10 Terribile

Bret

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property would not approve my request to change the dates of my reservation. My co-workers have been staying at this property frequently so I'm disappointed in that decision. Expedia did not respond to the change requedt within their 72 hour stated timeframe. I've been using Expedia much more frequently in my business travel. So that's disappointing too.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
We appreciate the feedback, Bret.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. Your reservation was a pre-paid, non-refundable reservation. Please check with Expedia for more details on their booking policies. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Eccellente

Marlana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for the perfect rating, Marlana!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Reagan National Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Buono

Mary Lynn, Sterling

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk staff was very helpful. Especially, Katina (not sure on spelling of her name). The hotel was very clean and in a great location. I was there for work. I appreciated the bar and restaurant at the end of a long day, as well as the quiet of the other guests.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Mary, it's delightful to hear that you found our team members, particularly Katina, to be highly accommodating at Hilton Garden Inn Reagan National Airport. We're also thrilled you appreciated the cleanliness, the favorable location, and the tranquillity provided by our respected fellow guests. Our on-site dining and bar facilities seek to offer a soothing respite after a long day and we're glad to note this added positivity to your experience. Hoping to have the pleasure of your company once again in the future.

8/10 Buono

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed here on several occasions. It is convenient and clean. The staff has been great each time. I will return again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
John, it's a delight to hear that you find Hilton Garden Inn Reagan National Airport convenient and spotless. We're thrilled to know that our team members consistently provide top-notch service during your stays. We eagerly anticipate your return visits.

6/10 Soddisfacente

Breanna

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Has on site parking "when they arent repairing it". Its fairly inexpensive comparedto other hotels in the area. The location is close to highways to travel to DC and parts of MD. The rooms are clean but basic. It serves its purpose to save money and be just outside of areas with dining like in DC.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 22 apr 2024
Breanna, thank you for sharing your thoughts. It's certainly great to be in a location that offers convenience to highways and the nearby exciting dining opportunities. Your insight about our reasonably priced on-site parking situation is appreciated and we're delighted to hear that our neat, functional rooms added value to your stay. We welcome all feedback for enhancing our guest experiences. Thank you for choosing us during your travel.

10/10 Eccellente

Yazmín

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Yazmín, it's wonderful to see your top rating for Hilton Garden Inn Reagan National Airport! We do our best to provide an excellent experience and it is affirming to see it reflected in your review score. We're looking forward to your next visit!

2/10 Terribile

Melissa

Non mi è piaciuto: Condizioni e dotazioni della struttura
Checked in and informed that there is a mandatory power outage tomorrow after 7 am. No elevator, no lights, no hot water, no AC, no breakfast. No pre-notification to change plans and no cancellations. Oh by the way, paying full price. Thanks for the quality service Hilton.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Melissa, we understand your frustration regarding the power outage that occurred during your stay. It seems like it greatly disrupted the enjoyment of your visit. We notified our guests as soon as Dominion Power notified us as this was emergency work completed by them, not by the hotel. This is the reason we wrote letters and hung them together with those from the power company. We acknowledge that timely notification is important, and we always strive to keep our guests well informed. Rest assured, our teams work hard to offer high-quality service each day and your comments will certainly drive improvements. We hope to have another opportunity to restore your faith in us.

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff very helpful. Very clean facilities. Easy walking to nearby restaurants. Hotel onsite restaurant had great evening meal selections. Shuttle service to airport was efficient. Walking distance to Metro transportation
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Linda, it's delightful to hear you found Hilton Garden Inn Reagan National Airport up to mark! Your positive feedback regarding our diligent team members, sparkling premises, and the accessibility of nearby dining options is appreciated. We're pleased to know that our on-site restaurant met your culinary expectations and our shuttle service was timely. Moreover, the convenience of nearby Metro transportation seems to have added to your stay. We eagerly await your return to serve you again with our exceptional services.

10/10 Eccellente

Vivek Arvind

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 apr 2024
Vivek, thank you for choosing to stay at the Hilton Garden Inn Reagan National Airport. It's wonderful to see that you had a great experience. We truly appreciate your positive feedback, and we hope to welcome you back soon for another memorable stay.

10/10 Eccellente

Shirin, Glenview

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Shirin, thank you for sharing your feedback. It's wonderful to know that your stay at Hilton Garden Inn Reagan National Airport was enjoyable. We strive to provide our guests with memorable experiences and your words are truly reaffirming. We're looking forward to welcoming you back in the future.

6/10 Soddisfacente

Lauro

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
It’s close to the airport. Facilities were a little “tired”. Hallway worn, floor uneven. Shower head was coming apart. Bath towel had a dirty spot that was bright red and wet! Was given the wrong receipt (will call to straighten out when I get home) Place was not up to Hilton standards.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Lauro, it's regrettable to see that your stay left some room for improvement. Your comments regarding the room condition and the cleanliness have been noted. We always aim to provide a clean and comfortable environment and we take these concerns seriously. We want to assure you that the situation mentioned about the receipt has been addressed. It is our goal to maintain our high standards, and we value your feedback. We hope for the opportunity to surpass your expectations in the future.

10/10 Eccellente

Jacqueline

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
That it was well cleaned and everything in the room did work..
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Jacqueline, thank you for these positive remarks about your stay at Hilton Garden Inn Reagan National Airport. We're happy to hear you found our accommodation well-maintained and functional. Your satisfaction is our primary goal. We're looking forward to welcoming you back for another pleasant experience.

8/10 Buono

Abdelsalam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Something was wrong and strange. I booked a room for two people and found only two towels in the bathroom. We want to take an evening bath and a morning shower and we did not find towels in the morning because there are only two towels and I have not seen this bad thing in any other hotel. This is not good and was annoying
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Abdelsalam, it's regrettable to hear about the inconvenience you experienced with the bathroom amenities during your stay. We typically ensure ample provisions for our guests and it's unfortunate that it did not meet your expectations this time around. Rest assured, your feedback is valuable to us and will be shared with our team. At Hilton Garden Inn Reagan National Airport, we're committed to enhancing our guests' experiences and your input helps us do so. Thank you for your review.

8/10 Buono

Irina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Irina, it's wonderful to hear that everything met your expectations during your stay at Hilton Garden Inn Reagan National Airport. We strive to offer our guests a delightful experience and your positive feedback lets us know we’re succeeding. We look forward to welcoming you back in the future.

8/10 Buono

STEPHEN

Very nice. Need instructions for parking deck access. Not instructed to call hotel to have them raise gate to get in.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Stephen, we appreciate your feedback on Hilton Garden Inn Reagan National Airport. It's great to hear you had a nice experience with us! Regarding your parking comment, we regret any confusion and we are always here to assist with any future questions you might have regarding entry procedures. We look forward to welcoming you back in the future.

6/10 Soddisfacente

carsten

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Would have given a better review but the smell of WEED in our room on NON smoking floors was so bad we called the front desk. Nothing was done about it as the smell persisted for several more hours. Hotel Bar and restaurant very pricey. But great location to hit the Metro and explore DC..
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Carsten, thank you for sharing your feedback. It's regrettable you experienced an off-putting odor in your room, we certainly aim for all guest rooms to be impeccable. Additionally, we understand your concern about the pricing at our bar and restaurant. It’s heartening, however, to hear the location was convenient for your DC exploration. Your insights are valuable for ongoing improvement. We hope you would consider giving us another chance to better your experience.

10/10 Eccellente

estrellita, Layton

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, spacious and newer feeling room. Good location. Bed was comfy. Has a free shuttle to the airport and free coffee in the lobby.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Estrellita, it's wonderful to hear that your stay at the Hilton Garden Inn Reagan National Airport met your expectations with our tidy, ample guest rooms and handy amenities like our shuttle service. We appreciate your positive mentions about our prime location and gratifying bed. Thank you for choosing us and we look forward to your return.

10/10 Eccellente

Lori

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice accommodation for the price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Lori, we're delighted to hear you found Hilton Garden Inn Reagan National Airport to be a great value. We aim to provide comfortable stays at an affordable rate. We trust you had a pleasant experience and look forward to welcoming you again on your next visit.

8/10 Buono

Andrea

Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 12 apr 2024
Andrea, thank you for rating your stay at Hilton Garden Inn Reagan National Airport. We appreciate your feedback and are glad you had a worthwhile experience. We look forward to hosting you again in the future.

8/10 Buono

Steven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very well run. Convenient. Easy to get to metro. Very helpful staff. Parking. Good sized rooms. Free coffee in the lobby.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Steven, we appreciate your feedback on the Hilton Garden Inn Reagan National Airport. It's wonderful to know you found our location convenient and our rooms to be spacious. Your recognition of our team's diligence and the availability of free coffee adds to our joy. We hope to welcome you back soon for another pleasant and comfortable stay!

8/10 Buono

Christine

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Christine, it's a delight to learn of your positive stay at Hilton Garden Inn Reagan National Airport. We sincerely appreciate your support and look forward to welcoming you back on your next trip to the area.

10/10 Eccellente

Todd

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy in; easy out; convenient parking
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Todd, it's fantastic to hear about your smooth and convenient stay at the Hilton Garden Inn Reagan National Airport. Glad you appreciated our convenient parking. We look forward to making your next visit just as enjoyable.

10/10 Eccellente

Palakkumar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking charge was too much!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Palakkumar, thank you for sharing your feedback. It's wonderful to hear that your overall stay at the Hilton Garden Inn Reagan National Airport was satisfying, aside from the parking fees. Rest assured, the charges are competitive within the area. Your perspective is appreciated and will be taken into consideration as we regularly evaluate guest amenities and pricing. We hope to serve you again in the near future.

6/10 Soddisfacente

Mark

Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Mark, we note your three-star rating on Expedia and want you to know that your opinion matters to us. We'd greatly appreciate if you could share more about your experience, so we can understand what may have been less than satisfactory and strive to improve. We hope to have the opportunity to provide a more positive experience next time you visit.

8/10 Buono

Chris

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 apr 2024
Thank you for the 4-star rating, Chris!We are delighted to see that you had a wonderful time at Hilton Garden Inn Reagan National Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Eccellente

Kathleen

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 apr 2024
Kathleen, we're delighted to know you had a superb experience at Hilton Garden Inn Reagan National Airport. We aim to keep up the exceptional service and hope to welcome you back very soon.

6/10 Soddisfacente

Sorin

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
It wasn't the jet noise - I'm fine with that. It was the almost comically loud drag racing every night and on the last night, the gift of the all night car alarm. I understand that accessible rooms have lower beds; it's why I usually get one if available. This was a WELL worn spring mattress on a platform. Not a box spring or really even any support so you just kind of slide to the low spot throughout the night. Staff was great. Location travel-wise was excellent. Worst bed ever.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Sorin, we appreciate your feedback and are pleased to find you found our location convenient and our team members valuable. We regret to hear your sleep was interrupted by external noises and that the bed didn't meet your comfort expectations. Recognizing your comments, we are committed to continuous improvements to ensure every guest has a pleasant stay with us. We hope to welcome you back for a better experience.

10/10 Eccellente

Adan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Upon arrival to the airport we called for a shuttle and we were picked up in 10 minutes. We arrived early, before check-in and left our luggage at the hotel. They were very welcoming. The rooms are spacious and clean. The location is close to a CVS and the Metro.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Adan, it's wonderful to hear that your experience with Hilton Garden Inn Reagan National Airport was positive. It sounds like you appreciated the prompt shuttle service and the early luggage accommodation. It's also delightful to note that you found our rooms to be ample and pristine. Having convenient access to local amenities such as a pharmacy and public transportation can certainly enhance a guest's stay, so it's splendid to hear that these aspects met your needs. We hope to have the opportunity to welcome you back on future trips.

8/10 Buono

Alicia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My only complaint was the flashing light in the room. Other than that, the night staff was amazing and the morning staff was friendly enough.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Alicia, we're pleased to hear that you found the team at Hilton Garden Inn Reagan National Airport to be wonderful, delivering exceptional service both night and day. We regret to hear about the issue with the room light and we appreciate you bringing this to our attention. Your comments will definitely help us ensure the comfort of our future guests. We look forward to your next stay with us.

10/10 Eccellente

Saundra

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk staff was very friendly and accommodating.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Saundra, we're delighted to hear that you found our team members at the front desk to be friendly and accommodating. At Hilton Garden Inn Reagan National Airport, we aim to provide exceptional service. We appreciate your kind words and look forward to welcoming you back.

10/10 Eccellente

Jeanne

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 apr 2024
Jeanne, thank you for choosing Hilton Garden Inn Reagan National Airport and for the outstanding rating. We're absolutely delighted to know you had a stellar experience with us. We hope you'll return soon for another wonderful stay.

10/10 Eccellente

Brandi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good clean stay
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 23 mar 2024
Brandi, it's wonderful to hear that your stay at Hilton Garden Inn Reagan National Airport was satisfactory and spotless. We take great pride in maintaining a clean environment for our guests. Looking forward to having you with us again.

10/10 Eccellente

Lashunda

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
this hotel was more then what i expected and would book here again
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Lashunda, your kind sentiments are truly appreciated! It's splendid to learn that the Hilton Garden Inn Reagan National Airport surpassed your expectations. We can't wait to welcome you back for another memorable stay.

8/10 Buono

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Sharon, we're thrilled you enjoyed your stay at Hilton Garden Inn Reagan National Airport. We appreciate you taking the time to post a score. Your satisfaction means everything to us. We look forward to welcoming you back in the future.

10/10 Eccellente

Seriah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I wish I could remember the girls’ names that assisted me with my check-in they were so awesome and friendly. My entire stay here was very enjoyable. I would recommend this hotel to anyone and will definitely try to stay here when I return in the future. The rooms were very clean and smelled new. The parking was very convenient and easy, just remember that this is an extra fee but the convenience of it was well worth it in my opinion.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Seriah, thank you for recommending the Hilton Garden Inn Reagan National Airport. Your commendation of our amiable team members at the front desk is much appreciated and we're delighted they made your check-in process an enjoyable one. We're also glad you found the cleanliness and fresh scent of our rooms to your liking, and that you found our parking facilities convenient, despite the additional fee. We're earnestly looking forward to your future stays with us.

2/10 Terribile

Abimael

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed here for a weekend.. we paid $33 each night to use their parking garage which is the only option and our car was stolen from their lot. We were told there wasn’t any cameras and they did absolutely nothing about the crime/inconvenience. We took the hotel shuttle to the airport to rent a car, the driver told us that many others have experienced their cars being broken into & stolen. They don’t have any type of security, they don’t care about you, your safety or your things. So if you value any of that DO NOT STAY HERE. God forbid what else could happen to anyone else because of their negligence.
Risposta di Customer Service, il giorno 27 feb 2024
Abimael, in all the years that this hotel has been on this site, over 50 years, there has never been a car theft, or a related issue. However, we have had a couple of very recent problems. We are certain that your case was reported to the insurance company, in spite of the signage posted throughout the garage, “User Assumes All Risks”. We are in an urban setting which creates unique challenges; however, the staff conducts a variety of random walk-throughs throughout the day and night. We are presently looking into a new garage arm system due to this very recent issue. Please do not believe that we are doing nothing about the situation, nor what the driver stated about this happening to “many others” as it has not. We do sincerely care about all of our customers and are taking proper measures. Please do reach out directly, if you have any additional questions or concerns.

2/10 Terribile

Siyu

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bathroom sink is very small and there is no place to put things. My toiletry bag can only be placed on the toilet seat. The water in the basin is either very cold or boiling. The bathing area is outrageous. The shower head is terrible and the water flow is small. Moreover, the bathing area does not have an enclosed bathtub or steps. As soon as I took a shower, water flowed into the bathroom and bedroom, and my shoes were soaked. The bed was very bad, and the pillows were uncomfortable and very soft. The quilt was a sheet plus a comforter, not the kind of quilt cover plus comfortor. When I fell asleep, the sheets would run away, and I would sleep directly on the comforter. The duvet cover or sheet was not changed, even I request them to change. Then, the USB socket on the bedside table did not work. I took out the charging that I brought with me, but the socket also had no power. . . It can only be used by a socket far away from my bed.
Risposta di Customer Service, il giorno 28 feb 2024
Siyu, we regret to hear about the inconveniences you faced during your stay, specifically concerning the bathroom amenities and sleeping arrangements. Constructive feedback is valuable in helping us work towards improving our guest experience. It's disconcerting to learn that our team members did not adequately address your concerns regarding bedding and power outlets; rest assured, we'll look into these areas of concern. Your feedback will serve as a guide for necessary improvements and we hope you'll consider giving us a chance to provide a better experience in the future.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is within walking distance of the Crystal City metro stop. There are ample dining facilities in the area. We were on the 4th floor and heard no noise at all. Clean room, comfortable accommodations. Polite staff. Exactly what one would want.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Jennifer, thank you for taking the time to share your experience. At Hilton Garden Inn Reagan National Airport, we're pleased to learn you appreciated our peaceful rooms, convenient location, and the professionalism of our team members. Knowing our accommodations were comfortable and fulfilled your expectations is rewarding for us. We would be delighted to welcome you back in the future when you need a place that exactly fits your needs.

2/10 Terribile

Trevor

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
We appreciate you taking the time to share your feedback, Trevor.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Buono

susan c

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was exactly what you expect from a HGI. I wish that the bar area had a little more ambiance. Easy walk to the train and if really ambitious tonor fro national.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 24 feb 2024
Susan, thank you for your valued feedback. It's rewarding to learn that Hilton Garden Inn Reagan National Airport met your expectations. We appreciate your suggestion about enhancing the ambience of our bar area. It's always our goal to make every area of our hotel enjoyable for our guests. We're pleased that you found our location conveniently close to transport hubs and we look forward to welcoming you back in the future.

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was clean, affordable, and in a good location
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Paul, thank you for sharing your delightful experience at Hilton Garden Inn Reagan National Airport. We're pleased to hear you appreciated our cleanliness, budget-friendly rates, and strategic location. We strive to provide an excellent stay for all our guests and it's a pleasure to know that we achieved this with you. We hope to welcome you back again soon!

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick and easy check in, very friendly atmosphere. Restaurant was open till 2200 hours (10pm).
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Mark, it's wonderful to hear you appreciated the efficiency of your check-in process at Hilton Garden Inn Reagan National Airport and the friendly ambiance. We're happy you were able to take advantage of our late-night restaurant hours. We hope to serve you again on your next visit. Safe travels!

8/10 Buono

Rick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 18 feb 2024
Rick, thank you for choosing Hilton Garden Inn Reagan National Airport and for taking the time to provide your rating. We're thrilled to know your stay lived up to your expectations and we hope to welcome you back on your next visit to Reagan National Airport.

10/10 Eccellente

NUBIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 15 feb 2024
Nubia, it's wonderful to hear that Hilton Garden Inn Reagan National Airport lived up to your expectations. We're grateful for your rating and look forward to welcoming you back in the future.

10/10 Eccellente

Bradley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Bradley, it's great to hear that your experience at the Hilton Garden Inn Reagan National Airport turned out exactly how we hoped, signifying satisfaction on every aspect. We appreciate your valuable feedback, and look forward to welcoming you back in the near future.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel and good location
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 14 feb 2024
John, it's wonderful to hear that you found the Hilton Garden Inn Reagan National Airport to be a pleasing experience. Its location is indeed one of the highlights. We're elated that it added value to your stay. Your appreciation means the world to us, and we eagerly anticipate welcoming you back for another pleasant stay.

8/10 Buono

Tony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking is expensive
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 12 feb 2024
Tony, thank you for sharing your feedback. We understand that parking costs were a concern during your stay. Please remember our location near the Reagan National Airport can have an impact on services like parking. We hope this didn't deter from your overall experience and that you enjoyed your time at the Hilton Garden Inn. We look forward to welcoming you back.

2/10 Terribile

ABDOU

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not good
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
ABDOU, it's disappointing to hear that your experience didn't meet your expectations. We strive to provide the best service and accommodations for our guests, and we are sorry to hear that we fell short. We appreciate your feedback and will use it as an opportunity for improvement.