Hotel a Waterloo

“I thought the hotel was very clean and updated. My room was beautiful over looking the city and river.”

“Had trouble with the door scan card but the manager helped with the issue.”

“Odor, not functioning, unsafe residents, bad A/C, dirty floor carpet”

“Clean room, great breakfast, pet friendly. Our room was very nicely sized with plenty of room. A/C worked great and the bed was comfortable. The pillows were okay, but there were all the same so no options if you liked something flatter or fluffier. Our shower was great and roomy. We had a dog (140 lbs) with us and they have a small grassy area near the building that worked great. The area seemed a little sketchy. There was a guy looking in car windows when we arrived, so we brought in...

“Clean the rooms”

“Room was very clean and staff was super friendly. Great location - right across the street from a gas station and the casino! Breakfast was good but it ended at 9 am. A little early for us. The TV wasn’t great.”

“Clean and convenient location. Room was a good size (queen with wet bar). Curtains were NOT blackout. Lots of light comes through. Loose tiles in the bathroom and laundry room (maintenance needed). Laundry was convenient. Breakfast was nice!”

“Mal olor al entrar al entrar,”

“Our room was clean and smelled fresh. The breakfast was hot and delicious. The staff was helpful.”

“Aside from a stain on one of the walls and the nearby carpet, the result of an apparent spill, the room was very nice. Staff was excellent. Very professional and expressed appreciation when I mentioned the stain.”

“The property was well maintained the only problem I had was the shower head needed to be replaced. It was coming out the side of the head so the shower pressure was not that great.”

“Arrived and was given a room where the floor was a little damp. assumed they had just carpet cleaned. garbage in garbage can, dirty sheets, dirt and what looked like mold in the wall but thought i’d be okay. then we wake up to the floor SOAKED. like everything i brought drenched, floor seeped water where you stepped. had to got to the kiosk for help as there are no real people working. the man on the kiosk was very nice thought despite not speaking much english or quite understanding. switched...

“We chose this location because of its proximity to the Blackstone Neighborhood and its pool. The rooms were clean, though our garbage was not emptied once in the 4 days that we were there. The biggest issue that we had with this property was one of the front desk workers. It got to the point where we would think of alternate routes to avoid walking by the desk. She would admonish our children for walking back from the pool, talking at normal volumes, and even went so far as to use profanity...

“Great experience”

“The entire building looked like it was abandoned. No signage in the building. The entire first floor was under construction. Can’t use the exits anywhere except the front entrance. No parking out front because it is roped off for the workers to do their work of painting in the building. There are no doors on the back of the building where we are all forced to park, in between construction trucks and dumpsters. Tried to use the laundry room and there were clothes in the washer that were...

“our room was very newly renovated and lovely. pool & hot tub were nice! staff was friendly. Bed was comfy!!!”