Hotel sulla spiaggia a Puerto Peñasco

“The worse experience, room was absolutely horrible , broken shower head , dirty room, smell like drainage . Absolutely dirty mattress. There was pee stains in the toilet seat . Customer service was horrible. We paid almost 4K for 2 deluxe rooms and 2 master suite. They refuse to give me all 4 rooms and only gave me 3. Refuse to refund me . We requested lower levels or at least all In the same floor as we were traveling as a family ,we got them 1 in the 5th floor 3rd floor and second floor. At...

“Total disappointment!!! Hotel was extremely outdated! Everything looked musty. When we arrived the first room they assigned to us smelled like pee!! And had flies everywhere!! Puerto peñasco in general is so overrated and overpriced !! We cut our trip a day short!! Do no recommend!!”

“Everything good!”

“Great property”

“First of all front desk make me feel less important because I booked thru Expedia, they tried to charge me a balance at front desk, I had to show them the what I pay thru Expedia my balance they made me wait almost 30 minutes to fix that issue, another thing, the elevator was not working, I booked a 2 bedroom 2 bath sea view for a reason for 4 days, since elevator was not working they were expecting us to used the stairs, lol i thought they were going to relocate us to another building but...

“The staff was very kind and attentive to our needs! My husband couldn’t stop admiring how good everything was despite being a last minute trip. Beach was 1 minute walk away which was a plus! Amazing beach waters!”

“Good Servise”