Repubblica Dominicana: Vacanze per soli adulti

La camera era pulita con lieve odore di umidità. Il personale cordiale, fanno il loro ma senza pretesa, per fare un day pass era un casino. La piscina era pulita. Il parco giochi per bambini è molto carino.

To Whom It May Concern, I am writing to express my disappointment with my recent stay at Riu Palace Macao in Punta Cana. I booked an Ocean View Junior Suite with Elite Service because I expected a premium vacation experience. Unfortunately, the accommodations and service did not match what was advertised or what I paid for. Upon arrival, I was assigned a Junior Suite with two twin beds instead of the room I reserved. The room also did not provide the clear ocean view that was promised. I paid extra for these upgrades and feel that I did not receive the accommodations I purchased. The television in my room did not work, and I had to contact the front desk twice before someone finally fixed it. Throughout my stay, I found many staff members to be unhelpful and unwilling to resolve concerns promptly. The Elite Service package was especially disappointing and offered little value for the additional cost. My biggest frustration involved the parasailing excursion sold on the resort's beach. We were told photos would cost $60, paid for them, and never received them. When I reported the issue, I was told the hotel was not responsible for vendors operating on its property. That response was unacceptable and left me feeling that guests are not adequately protected. I do appreciate that the resort handled occasional power outages quickly. I also enjoyed the food, nightly entertainment, Wellness Spa, and the Club, which were excellent.

La struttura è molto bella,curata in ogni dettaglio.camere spaziose pulite e comode.mobile nuovi.bagni puliti ed efficienti.personale cordiale e disponibile.cibo valido e di qualità.scelta varia.all inclusive comodo

It was an ohkay stay.

Sicuramente raccomandato con il pacchetto che permette l’entrata al Caribe e Tropical Deluxe. Pro Cibo dei buffet ok, ottima varietà nei ristoranti serali Spiaggia Prezzo Personale Contro Camere un po’ trascurate

nel complesso esperienza molto positiva

nel complesso esperienza molto positiva

The property was beautiful, and there were many amenities, places to eat. I was very disappointed in our concierge. I asked for a cake for my daughter‘s birthday the first night it didn’t come. I asked on the second night. He promised it would come. It didn’t come. My friend asked on the third day he had completely forgotten and it came on the fourth day. I asked for a Band-Aid for my daughter as her tow head blistered and was raw. He said he would bring it right to her and she never got it. we also saw three baby roaches in our room. Although this is advertise as luxury, it does not mean the standard of other luxury resorts I have been to the staff and Coco Café were amazing. The bartenders in the lobby were amazing housekeepers were sweethearts.

Buone strutture , piscine godibili , buona qualità e varietà del cibo, prenotazioni dei ristoranti assolutamente caotiche e disorganizzate che causano perdite di tempo notevoli .

It was an ohkay stay.