Hotel a Bagby

"Everything was just perfect: the hotel is right un front of the minster, the room was really nice and clean, the staff was kind and helpful, the breakfast Is delicious"

"Ok"

"The real problem is that the spa is not working and that’s the reason why I stayed in the hotel. I should have been notified same way I got a message about how busy is the restaurant and that needs to be booked beforehand. "

"Had to cancel our trip due to a medical emergency and flight cancellation. Contacted all hotels we had booked—five refunded us without issue. Even Ryanair did. Cairn Hotel was the only one that flat-out refused, no empathy, no flexibility, not even a partial credit. I explained everything, even pleaded—but they just hid behind their “policy.” I could’ve paid more for the flexible rate, but budget was tight. Shame, because we were really looking forward to staying. Very disappointing experience."