Hotel vicino a Bingham Waggoner Estate - Kansas City

“My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. ”

“Great breakfast! ”

“Staff was great and we loved the room. We will be coming back to stay again. ”

“Property is older, secluded and in dark area outside. It is right next to interstate which makes it convenient. Breakfast had some option but still seemed limited - I did not try anything. AC in room worked fine. ”

“Linens stained, perhaps soiled (mainly top covers). Place is showing some wear. Sheets a bit rough, but probably provide some exfoliation. Not much available for breakfast, but you are in luck if an oatmeal packet and an apple would do. Parking convenient. Not a place for lite sleepers, overlooks the highway and quite close. Mattress acceptable. Also, if a sign is on the desk saying, “Assisting another guest, back in 10, call —- in an emergency”, call immediately. After a 15 minute wait,...

“Room was okay. Door to patio stuck slightly open. Bathroom did not have any place to hang towels, except one short rod for a hand towel. Check-in was fast and easy. Gentleman who helped us was efficient and friends. During our two night stay, DeeDee worked the front desk over the weekend. She greeted guests as they entered, asking about their breakfast or their day. Truly a GREAT representative of the hotel. We easily walked to Royals games just across the street. Great location.”

“I literally seen a roach, the shower head was hanging on by dear life. Cabinets chipped. My door didn’t close all the way at the bottom.”

“The rooms were very clean & nice. We had a problem with the toilet. It would not flush so we had to use lobby bathroom. The staff was very nice.”

“Room was spacious and breakfast was good selection. ”

“We had a good stay at the Best Western Independence Kansas City location. -Ms. Katie was awesome. She made check-in super easy after a long drive, she was very helpful with getting us extra towels, and re-programing our key card when it no longer worked for our room. -The breakfast attendant (Sorry, I didn't get her name) that was working Sunday morning made us fell welcomed by engaging in small talk with us. Breakfast was a normal hotel complimentary breakfast - but was still nice and...

“My bathtub was still dirty. The toilet barely flushed and I didn't have any light bulbs in my lamp. It did get taken care of. I think house keeping should check those things ”

“The room was spacious but the bedding is old and have tears on it. There were toilet paper in there as the property managers appeared to hoard it and give it to you only when you ask for it. An older lady came down to get toilet papers when I was about to check in and I had to do the same. Contrary to what was advertised, the room does not have a microwave and fridge. They brought a small fridge after I asked for it. There were no tissue paper though they have a placeholder for it. The bathroom...

“The property needs to be renovated, very out dated. Plumbing work is needed, Staff is very nice but can only use the resources they have to make a pleasant stay for their guest. ”

“The room was not cleaned, it had feces still in the toilet and it wouldn't flush, the door looked like it had been kicked. We were switched to another room where the heat didn't work and we were forced to keep the room warm with the oven in the room which was extremely unsafe not to mention my daughter had a tick embedded in her skin and some type of bug on the wall. This stay was down right horrifying ”

“My only complaint was with Expedia. Paid for a king room, but when we checked in the desk said they only had queen rooms. Was told we would receive a refund as the room was slightly less, but never did.”

“Calm property ”

“I had no issues with Ameristar My issue is with Expedia They WILL NOT SEND ME A REFUND FOR MY CANCELLED ROOM Expedia CLAIMS they have to abide by the property’s terms even after ameristar told them it was ok to cancel ”

“The pool was pretty nice. The Personnel is the problem. Do not have a clean culture, nor a service culture, no towels in the pool area, the Hotel was dirty in the open areas, hallways. Our room had a pretty bad mattress and no response to change it. We stayed 3 nights and no resolution. The Hotel Asset is pretty good, but the staff in front desk... always in their phones,and hanging around...”

“Staff was great!”