2/10 Terribile
Carolina
Viaggio di lavoro
1 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I'm giving two stars just because of the Indian receptionist, who tried to alleviate all the inconveniences I had within the limitations that he clearly also had. This is the worst hotel I've ever stayed in. I had two nights booked, and on the first day, I was left without AC in my suite from 2 p.m. to 8 p.m. (practically my first entire stay), even though I personally requested it twice (since there were two phones in the room, one no one answered, and the other didn't even work) for someone to check the problem. In the same room where the AC didn't work (room 702, don't book!), the mini-fridge didn't work either, and neither did one of the bedside lights. The suite's towels were visibly old and smelled strongly of bleach. Disgusting! The bed linens are disgusting and old, with a strong smell. I didn't have the courage to use the bath towels. The breakfast was good, with stale frozen bagels and few options. The local pool's water is cloudy and disgusting. The entire hotel smells stale and damp. To top it all off, today, July 29, 2025, on my second and last day of my stay, the elevator stopped working. Huge lines at reception for check-in and check-out. They don't answer the room phone. Don't expect to find the same hotel as the photos on the website, they don't reflect reality, which is disappointing. I'll never return to this hotel and hope the Indian employee finds a better job. I'm still waiting for a response from the office manager regarding the refund for my stay.
Carolina
Soggiorno di 2 notti a luglio 2025
