Hotel vicino a Costume Castle - Lake Forest

“Room was ready early. Very nice after being dropped off by mechanic who repaired my vehicle while traveling ”

“Construction or remodeling going on throughout the floors so the rooms were a pretty long walk but lady servers were amazing”

“Stay was okay. Hotel needs upgrading as well as the rooms. Not enough towels in the suite. Overall, not worth the price but it was okay. ”

“Good”

“Quiet and clean , near so many restaurants”

“Room was very spacious and clean. The front desk staff at time if check-in and checkout were both very friendly and welcoming. The location has a lot of restaurants around so you can just walk to get food. My son and I had a nice and comfortable stay. ”

“Good hotel, but I will say that depending on who was at the front desk, the service or urgency of requests did lack. Not something that I blame them for, mainly because it was the weekend and was busy. The gentleman who works nights was awesome though - had a great convo with him around real estate and he was always engaged with visitors. Room was pretty small, but definitely in great shape and a modern look. For the price though, I may look somewhere else but fortunately I was able to take...

““Hot”water was just tepid. No stand for suitcase. Lighting in bathroom too low for makeup application. No tea in room, only coffee. Room itself is charming, but noisy. Because of the motel like setup, you can hear people using the pool and traffic. The staff were lovely. But at 72, this just wasn’t my cup of tea….haha”

“The hotel itself was alright. Nothing to write home about. The halls were filthy, and it smelled really musty throughout the building. My room smelled like 5 day old smelly body odor that they tried to cover up with a cheap body spray. When I opened the wardrobe, it got even worse. There was some staining on one my pillow cases, and the pillows were flat as heck. For the price, I think you can find better.”

“Breakfast was mediocre , glass up and down the hall, AC was leaking the entire floor was wet had to change the room . There is a church inside the hotel .. enough said ”

“Breakfast was fresh ”

“The room wasn’t clean, at all. I was traveling with my friends young son as they were possibly losing their apartment and we wanted to get him out of the house. Upon walking in, it was clear they hadn’t cleaned the room at all. At some point in the night, my friend’s kid saw what he thought was a balloon under the bed - nope, a freaking condom. Thankfully I sensed it wasn’t a balloon and immediately told him to not touch it - horrible experience. For the last minute need, it was affordable and...

“Service excellence’”

“Great rooms and pool area”

“Very noisy and house keeping was not excellent ”

“The person who attended to me was very rude and ill-mannered. She treated me as trash. These people should be educated on how to treat customers.”

“Staff members and clean room”

“Hotel is under renovation so sofa bed quality is extremely bed. Hotel is not having enough inventory. It’s a nice property but until Complete renovation is completed, it’s not worth to stay. At front desk, there is always one person so even for small silly question you need to wait for 15 min to 30 min. Breakfast is bonus. That the best thing in this hotel where you get hot live omelette.”