6/10
1. The television in the living room often froze and we couldn’t get sound on it
2. It would be worth clarifying with guests which beds will require linen as we wanted to use the second bedroom with the double bed but was only supplied linen for main room and a single bed.
3. Some of the linen supplied and the towels had stains, the single bed fitted sheet had a spot of what looked like blood so we didn’t use it.
4. The blankets in the apartment really require a thorough wash. One blanket smelt so bad that I vomited and was really put off about the overall cleanliness of the place since that first day.
5. The apartment could do with some top to bottom thorough dusting.
6. I would have expected that paying extra for linen and towels that this would include two bath mats, two hand towels and some face washes. The minimal towels provided were not sufficient for our stay and we were having to reuse wet towels. Especially when there are two bathrooms and yet we were only provided with one hand towel and one bath mat, no face washes. We were provided the exact number of towels for each guests but when the towels appear stained or dirty, it would have been preferable to have extras.
7. For the enjoyment of guests, linen should be already put on the bed and guests not required to remove the linen. This has been our experience whilst staying at other places.
8. Would have been nice to have basic bins provided in each of the bathrooms.
9. The pillows could be replaced or at least the protectors as they looked very old and dirty.
10. Bedrooms and bathrooms get claustrophobic- overall other than the sliding door in the living room, main room and bathrooms lack ventilation or windows to get external fresh air. Poor building design.
I tried to provide feedback discretely via the agency but as I didn’t get a response, it’s a shame that I have to do so on such a public forum. Just recommend addressing some of the above to improve the experience of future guests.
Mina V.
Soggiorno di 3 notti a settembre 2022