Hotel vicino a Crocodile Bank - Chennai

“Very nice staff members, great food in restaurants, comfortable bet, quiet location. The hotel fails in the following: -concierge services : no excursion activity offered , no Options what to do in the area. Only way to do something is through hotel cabs, min charge around 45€ for that. - lack Of hygiene by waiting stuff. They touch your glasses, Plates , no gloves used. - bathroom full of limescale , doesn’t feel cleaned. I know water is hard here, but still. Stains on most furniture and...

“Good”

“Room was good staff polite..Charges for such facilities was affordable”

“The service at this property has been extremely disappointing. They currently have one manager handling both Fairfield and Four Points Sheraton, which has resulted in the food service being combined—breakfast at the Four Points building and dinner at the Fairfield building. Because of this, the restaurant areas are poorly maintained; tables are often left unclean, and guests are made to wait just to be seated. There are clearly staffing and/or training issues. I ordered dinner around 5:00 PM...

“Terribly disapointed in this property. Description on Hotels.com was very deceptive, consequently did not warrant the price we had to pay. Too many things to go into detail. Will never return.”

“Carpets were dirty with many stains. Room had a bad odour. Windows glass pane was dirty. TV remote had missing cover for battery and keys not readable. Room service replaced it.Reception said they would change room but alternate rooms same condition. Food at restaurant was very good. Service at restaurant was excellent.”

“BUG INFESTATION (INCL THE BED) AND NO RUNNING WATER We booked a suite, by far the most expensive accommodation in the area, and could not have anticipated that we would spend the first night in a room filled with bugs, 2 of the 3 days without any running water and no hot water for the entire stay. We advised the hotel of the bugs in the room. They claimed that they fumigated every day (a concern in itself- why is fumigation necessary every day if the hotel is kept clean?), and that they would...

“Pathetic rooms extremely dirty. Entire room was smelling of cigarettes. I left the property without staying. ”

“Buona struttura, soprattutto molto pulita”

“Very bad experience, my friend was robbed of her value (not much fortunately) forgotten in a wallet, left in the room during the cleaning while we were away. That was undoubtedly a theft, cause the thief left a small size banknote dripping from the wallet. And, most awful and without any comprehension for what happened, we didn’t get any apologies of any kind. Poor staff and rude management. Also, the water of the swimming pool was green… Please do yourself a favor, stay away from this resort...

“Soon was clean and staff was courteous. Enjoyed our stay at Samudra Palace. ”

“I stayed at this hotel recently and had one of the most frustrating experiences I’ve ever had with a hotel. I had arranged in advance for a taxi pickup at night from the airport and to my surprise—and complete dismay—no one showed up. This is something I’ve never experienced before in all my years of traveling and booking airport transfers through hotels. At that hour, when options are limited and you rely on the hotel’s promise, this level of negligence is simply unacceptable.”