Hotel di lusso in Kenya

“The infrastructure is amazing indeed 😍, very clean and organized from the lobby through the restaurant to the rooms is do beautiful. Great staff, just need a little bit of more presence on the staff. But at the spa it didn’t go well at all. The service was rushed, lots of interruptions in the journey. Therapist not professional at all. Both my wife and i didn’t like it all at the Spa. I hope the hotel authorities are away of this negative touch point and working on it. Checkout at 10am we...

“Hotel bello e ben mantenuto. Personalmente non mi ha entusiasmato il ristorante. Il letto era molto duro e il bagno non era spazioso.buon rapporto qualità prezzo. Per 1 notte va benissimo non di più ”

“I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...