Cerca hotel in Red Deer County

“The air conditioning was now working. Was 26 when I got there and stayed the same all night. The shower filled up the tub as the diffuser was not working correctly.”

“No breakfast in the morning, no milk or cream for the coffee. Disappointing.”

“Helpful staff, hot tub was closed”

“Room was filthy / stained. Smelt like sewage. Leaks from the roof landed in my wife’s eye and the staff was less than helpful / did not seem concerned. Great location and the hotel has potential, but it’s ran terribly therefore it is suffering immensely. Management needs to care more about properly training staff and maintaining the building. No staff could locate a medical kit in the building as well.”

“Included breakfast was minimal... only dry items like cereal and fruit, no hot food such as eggs, meat, pancakes or waffles. Needed extra pillows... they had none (only 2 pillows per bed were in room), no extra blankets. One bed was good other was so soft that we rolled to the middle bc bed kind of folded from weight. A/C was so extremely loud that it sounded like there was a helicopter in our room. No shampoo or conditioner, no cups for coffee maker in room, no coffee either. Do not recommend,...

“It was good”

“We reserved and paid for a junior suite. We were presented with a Dbl Queen room instead. We were given a roll away cot that took up any extra room that it had. We notified them of a leaking toilet--that was fix satisfactorily--but there was no way to contact front desk and the room had no phone. We were there for 3 nights and it seemed like we were bumped for some teams that were occupying all the ground floor suites. Friends of our had also booked a suite for the same reasons as us (5 ppl) and...

“Good location. Appreciated the fridge and microwave. Bed mattress firm and comfortable. The staff were very friendly and helpful. I requested a pet free room due to a recent asthma flare up and they were very accommodating. The big negative for me was the very strong scented cleaning products. We had to air out the room so it wouldn’t affect my breathing. The strong smell lingered in the lobby. Anyone who is allergic or sensitive to smells would have a problem with it. The soap and shampoo also...

“Easy to get to, location close to restaurants, gas stations. Clean rooms and common area. Hot breakfast is typical selection, coffee and tea available 24 hours. They accommodated my pet free room request.”

“It was clean and close to the hospital where I had a test done.”

“Clean.”

“Stay was great! Bed was comfy, ac wad lovely and the shower pressure was amazing!!!! All staff was friendly and sweet, especially the lovely young man who checked us in!”

“Better gym”

“Staff was very friendly and extremely helpful! Breakfast was hot, delish and clean area - thank you for a great stay!”

“Location was good”

“It was extremely dirty and we did not feel safe. Did not end up staying there that night.”

“Clean. Friendly.”

“The front staff (William) was absolutely amazing! We had an issue with the AC in one of our rooms and he was professional and so helpful! The rooms were very clean, the hot-tub did have some peeling, and there are no USB ports in the room (bring an adapter).”