Hotel a Donaje

“Excellent ”

“Staff should improve on understanding English to avoid giving wrong answers for eg i asked whether the room has been paid for when check-in the male staff said yes however the next day while checking out another female staff said I have to pay for the room. Miscommunication. ”

“I first stayed here 20 years ago when this hotel was Le Meridien. I was in Pune with my daughters whilst my husband was out of town so decided to have a trip down memory lane with them. The hotel is as lovely and grand as ever, the rooms are comfortable with the Indian service you expect from a 5 star. Food on room service, main restaurant and the Chinese restaurant was delicious. Helpful concierge and front of house staff if you need assistance with Uber etc. Lobby area is just gorgeous to sit...

“Breakfast: Couple of items were not fresh and not good in taste. Also Poha was too much oily and informed the same to duty manager.”

“We booked an apartment, booking shows good for 4 people. When showed up, one to had no bed. We were informed to use the king bed for 3 people and sofa for 4th person. We were charged 2000Rs per extra 2 beds. We had airport pickup included, which we were charged for as our flights were delayed. We were informed that we are party of 4 with 5 large bags. They send 2 small cars and charged for both. Extra bed and airport pickup charges were dropped upon talking to the manager. It's an hassle, seems...

“Camera sporca, asciugamani in bagno di pessima qualità, tappeto x doccia molto sporco. Leggero odore di fogna in bagno. Vetri esterni della camera sporchissimi. Servizio pessimo. Avvisato il responsabile della reception in merito al tappeto sporco della doccia ma non è successo nulla. Ho cenato e mi hanno chiesto il numero della camera. Ho fatto il chek-out e si sono dimenticati di farmi pagare la cena.”

“Ottimo soggiorno e disponbilità del personale a risolvere i problemi”

“Good ser”