4/10 Scarso
Chia-An
12 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi
From my first interaction, I sensed that guests who are non-white or speak English with an accent may not receive the same warmth as others. While the front desk staff greeted the white guests ahead of me with friendly conversation, the male clerk (Gavin) became noticeably less cordial when it was my turn. He also failed to mention that housekeeping services must be specifically requested.
Because of this omission, my room was not cleaned the next day — which I initially accepted without complaint. However, on the following morning when I requested housekeeping from a female clerk, she raised her voice and asked, “Did you book the housekeeping service?” When I explained that no one had informed me of such a policy, she offered a short, formal apology, yet her manner remained distant.
The most unpleasant discovery came when I took a shower and noticed the water nearly overflowing. Upon checking the drain, I found it completely clogged with a large mass of hair from a previous guest (see attached photo). It was clear that the bathroom had not been properly cleaned before my arrival.
To add to the discomfort, when I went down for breakfast one morning, I was told that “someone has already used your room number.” Although the staff eventually let me dine, the experience was awkward....
Chia-An
Soggiorno di 1 notte ad agosto 2025
