Hotel vicino a Engelwood Arts Center - Kansas City

“Breakfast was delicious and the cook was ready to serve us earlier so we had time to enjoy coffee in the sitting room/gift shop before attending church service.”

“My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. ”

“Staff was great and we loved the room. We will be coming back to stay again. ”

“Ran out of food halfway though time open”

“Great place to stay. Staff was very nice and helpful.”

“Horrible ”

“The area of the hotel was very sketchy. The hotel is going through a giant remodel so all the outside doors were not locked and anyone could get in. The room was clean and I am glad it didn't smell bad in the room like it did outside. I really don't know how this hotel had such great ratings. Maybe it will be better once all the rooms are fixed up.”

“The rooms were very clean & nice. We had a problem with the toilet. It would not flush so we had to use lobby bathroom. The staff was very nice.”

“My bathtub was still dirty. The toilet barely flushed and I didn't have any light bulbs in my lamp. It did get taken care of. I think house keeping should check those things ”

“You don't want this nightmare. The manager is the most unprofessional, rude, and mean. The rest of the staff is no better either unfortunately. You will be thrown out for asking about or for anything if the manger or staff doesn't like you. I overheard the staff talking about horrible about the guests while waiting for the elevator. Was told to leave for asking for corporate phone number and then was humiliated while the staff and manager stood by making rude comments towards me and my family....

“The property needs to be renovated, very out dated. Plumbing work is needed, Staff is very nice but can only use the resources they have to make a pleasant stay for their guest. ”

“Even though I had prepaid via expedia , I was charged an additional $10 in cash as a penalty for using expedia. Expedia said it was an error on their part for not listing that as part of the amount? They should have refunded. Room was nice but short on pillows, blankets and toilet paper.”

“The tub and sink were clogged up with hair and other stuff , the water in the tub was draining slowly, when I was taking a shower, and when i was brushing my teeth the water was not draining, it was nasty .”

“Casino staff slow to respond, and most times, unfriendly.”

“Todo está limpio y bonito.”

“The pool was pretty nice. The Personnel is the problem. Do not have a clean culture, nor a service culture, no towels in the pool area, the Hotel was dirty in the open areas, hallways. Our room had a pretty bad mattress and no response to change it. We stayed 3 nights and no resolution. The Hotel Asset is pretty good, but the staff in front desk... always in their phones,and hanging around...”

“Very relaxing”

“Amazing staff!”