Hotel vicino a Espace Doual'art - Douala

“nuovo moderno hotel in mezzo al nulla”

“At check in I was told my expedia reservation had been cancelled. Not true at all. I had to check in with a pre-autorization as new guest. But once the issue got solved, the concierge and all personnel was very polite and caring, calling me by my name. On my departure day (late evening) I was given a room to take a shower (free of charge). The hotel is a standard African aged, well preserved good hotel. But polite service and excuses make the difference !”

“Struttura e servizio che non rispecchiano minimamente il prezzo pagato! L'hotel è in stato totale di abbandono e anarchia, il personale non è minimamente predisposto a fare il minimo indispensabile, camere con porte rotte, tavoli sporchi, colazione terminata alle 8.30, piscina abbandonata a se stessa, il ristorante da non avvicinarsi nemmeno perché scadente. Per la cifra pagata ci si aspetterebbe qualcosa di almeno decente.”

“The place used to be good. I am not sure what happened to that property in recent years with maintenance. Just so disappointing. ”

“Room was basic. Had to ask to get a second towel. Asked or an iron, was told THE iron they have wasn't working. Bar staff used the age-old excuse of not having change, to self tip.”

“Le personnel très sympathique et professionnel, je remercie particulièrement le chauffeur qui est venue m’attendre à l’aéroport … je recommande cet hôtel . Sécurité au top et le grand plus c’est que l’hôtel n’est pas loin des agences de voyage, je n’hésiterai pas de réserver le même hôtel à mon prochain séjour”

“Clean, spacious room, ”

“Établissement bien situé pour tout déplacement. Vue extérieur pas très beau à voir. Établissement dont le ménage est fait tous les jours mais trop de cafards, peut-être dû à la saleté de douala. Pas de service voiture entre la résidence et l aéroport ni de taxi surtout quand vous avez un vol à 6h du matin, utiliser l application YANGO pour vos déplacements entre 23h et 7h du matin .”

“Sanitation is definitely a concern. ”

“Extremely disappointing stay — listing is highly inaccurate ​We spent 13 nights here for our honeymoon and were deeply disappointed. The property listing is very misleading: it claims there are six pools, but there is only one small pool (with no deck chairs or seating) and no garden area at all. ​The amenities were equally poor. The washer and dryer were broken, and we were only provided with one bath towel for two people—no hand towels or face cloths or even a dish towel were available. The...

“The hotel refused to accept my Hotels.com itinerary and asked me to pay again. Suggestion that Hotels.com was a scam. They didn’t even offer to call you and resolve the issues. I basically spent 30-45 minutes calling Hotels.com to ask them to call the hotel. Terrible service, terrible harassment.”

“Terrible hotel. We paid $140 for a two-night stay, but we left immediately after seeing the room. The bed sheets were dirty and had blood stains on them. Although the hotel agreed to issue a refund, we have still not received our money. Very disappointing experience.”