Hotel vicino a La Nouvelle Liberté - Douala

“At check in I was told my expedia reservation had been cancelled. Not true at all. I had to check in with a pre-autorization as new guest. But once the issue got solved, the concierge and all personnel was very polite and caring, calling me by my name. On my departure day (late evening) I was given a room to take a shower (free of charge). The hotel is a standard African aged, well preserved good hotel. But polite service and excuses make the difference !”

“This is one of the best hotels I have ever been to and has the best customer service I have ever seen. Vivian the front manager is an amazing manager and goes the extra mile to help clients and is always smiling and happy to help. The staff are well trained and the security is excellent. Issues with rooms are resolved promptly. Rooms are cleaned daily and the food in the restaurant is amazing. This is the best hotel in douala for those who need a good European standard hotel with amazing comfort...

“Établissement bien situé pour tout déplacement. Vue extérieur pas très beau à voir. Établissement dont le ménage est fait tous les jours mais trop de cafards, peut-être dû à la saleté de douala. Pas de service voiture entre la résidence et l aéroport ni de taxi surtout quand vous avez un vol à 6h du matin, utiliser l application YANGO pour vos déplacements entre 23h et 7h du matin .”

“nuovo moderno hotel in mezzo al nulla”

“Everything about this residence is amazing. The facility is very clean and the staff is always there to answer and provide immediate answers to any concerns. I really want to thank the entire managerial team for making my stay excellent. I will definitely come back and will recommend this residence to anyone traveling to Douala for any kind of trip be it business, vacation or any trip.”

“Bien que ce fût un court séjour, mon expérience à l'hôtel a été tout simplement exceptionnelle. Le service impeccable, le personnel chaleureux et attentionné, et les installations étaient à la hauteur de mes attentes. La propreté des chambres et le confort du lit ont contribué à rendre mon séjour des plus agréables. De plus, la localisation de l'hôtel était idéale. En plein centre d'Akwa et très bon rapport qualité-prix. Je recommande vivement cet établissement. Merci à toute l'équipe et...

“Clean, spacious room, ”

“Everything was okay”

“The staff is very friendly.”

“Sanitation is definitely a concern. ”

“This was the worse holiday ever! I arrived at the Hotel after 9.5 hrs flight journey, the receptionist asked me to pay before entering the room where the bill was fully paid before my arrival. Lack of communication between Expedia and the team in Africa was unbelievable. But then I booked/Paid for a queen room: in my biggest surprise I was given a double room with a double bed and I was so mad at that point. The room had no kettle, no water bottle no fridge and it was 27 degrees very hot for...

“Poor quality rooms. Disorganized staff”