6/10 Soddisfacente
D C., Nanaimo, Canada
27 giu 2025
Pros and Cons in Central Florence
I am not a complainer. Given that this property was more or less as presented, in an old building and in an old part of town, I wasn't too bothered by a number of minor inconveniences: the 45 steps up to the apartment; the stairway badly in need of cleaning and fresh paint; the noisy and somewhat gritty location; the one hot bedroom with no AC; even the occasional roach. And we appreciated that two of the three ensuite bathrooms were bright and modern, if small. However, what I CAN'T accept is being lied to. After arriving at check-in time to find the apartment had not been cleaned (apparently a staffing / sickness issue), the host assured us that two new cleaners would be there promptly to finish the job. One came, and did NOT finish the job: The main ensuite was left with the previous guests' towels, and the floors had not been washed. After explaining this to the host, he again promised that a new crew would be in to re-do the entire cleaning the next day. Despite our follow-up request, we were ghosted; no reply or cleaners came. We were thus left with a large bag of the previous guests' dirty linens in the main bedroom closet for the duration of our stay - although a clean bag of towels was dropped off in the front hall - and a feeling of sub-standard cleanliness. My point is this: A VRBO is not just passive income; it's a business that must be maintained and managed to your guests' satisfaction and the expectations you set. In our case, the host dropped the ball.
D C.
Soggiorno di 12 notti a maggio 2025