2/10
My husband and I run a small business in a very popular tourist destination in Florida. I am well-aware of people's high expectations when on vacation. I also know, very well, how easily things can go wrong. When I travel, I always take this experience, understanding and patience with me. For reasons beyond our control, we needed to extend our stay by two days. The rental was available but the property management company insisted on treating the extension as a separate booking charging us for an additional cleaning service. Not only was this an unwarranted expense but the cleaning crew showed up at 7am and let themselves in while we were still asleep. There were not enough bed linens nor enough towels. But worse was the condition of the stained bed spread/linens/towels provided. The bathroom drains constantly clogged, The front door lock did not work and every night at around 10pm, there was continuous loud noise from the apartment above us. The minimum most people expect from a vacation rental is a sense of security, clean towels and bed linens, a functioning bathroom and a good night sleep. Unfortunately, this rental provided none of these and all my attempts to contact the property management company about these issues were either met with rudeness, complete disinterest or just an inability to do the job. I'm sure the owners would be mortified to know their investment is being handled with such incompetence.
Chance S.
Soggiorno di 6 notti a novembre 2024