Buongiorno Paola ci dispiace questa valutazione così bassa. Il motivo di questa valutazione sono stati i problemi con qualche formica, prontamente risolti la sera stessa che sono stati segnalati. Abbiamo un giardino interno e siamo nel bel mezzo del verde, può capitare! Abbiamo risolto il tutto molto rapidamente nel giro di venti minuti.

Hello Michael, thank you for your review.But :1) water was off for 20 minutes for a problem in the whole Florence 2)towels were there, open the wardrobe.3) Motion sensor are present and working. 4) The door locks is perfectly working as hundreds of people are staying in the property without any problem right now.I don’t comment on “alley are dark and unsafe” they have got led everywhere as the building is new. Staff is at 5 minutes from the property and always present from 6:30-15:30. Your review is shocking and highly untrue and diffamatory. All the issue that you have prefigured out are not true, except for the water that isn’t our fault and was fixed immediately. The peak of your review is the alley part (there literally I think 40 lights for every alley at first floor and at ground floor).Have a great day and smile!