Resort e hotel con spa a Gozo

"Il personale si è dimostrato molto efficiente nel risolvermi un problema avvenuto quando sono ripartita"

"I stayed at this hotel expecting a 5-star experience, but what I got was far from it. The room was not particularly clean, which is unacceptable for a hotel of this level. The minibar in our Junior Suite was completely empty, even though they took my credit card as a guarantee for any consumption. It’s hard to understand the logic behind that. Service was a disaster: the bar and pool areas were practically unattended. Worst of all, at the pool bar, I was refused a drink simply because I was wearing a bathrobe instead of regular clothes. When I politely asked for an explanation, the bar staff member didn’t even stop to talk to me — she just walked past and, without looking at me, said I had to be dressed. The attitude was rude and unprofessional. At check-in, I was handed a form and told to fill in my own details — again, not something I would ever expect from a supposedly high-end hotel. Overall, this place lacks the service, attention to detail, and professionalism you'd expect from a true 5-star hotel. I will not be returning, and I cannot recommend it. "

"Hotel un po datato ma molto elegante e accogliente. La camera era molto grande e affacciava sulle piscine. La Spa è ottima. Parcheggio comodo. Non abbiamo fatto la colazione. Lo stile Kempinski non delude mai."

"RILASSANTE"

"Servizio non in linea con le attese: stanza piccola (no spazio per 2 valige aperte), colazione povera (no biscotti, yogurt), pulizia scadente quando fatta (un giorno su 3 non è stato eseguita la pulizia della stanza)."