Gentile Andrea,Grazie per averci fatto conoscere la sua opinione.Ci dispiace apprendere che la nostra offerta culinaria non sia stata all'altezza delle sue aspettative. La soddisfazione dei nostri ospiti è una priorità e ci impegniamo costantemente per offrire piatti di qualità.Siamo lieti che abbia apprezzato la recente ristrutturazione dell'hotel, così come il nostro giardino con piante tropicali e la pulizia impeccabile delle stanze. Il comfort e l'estetica sono aspetti fondamentali del nostro impegno verso gli ospiti.Ci farebbe molto piacere poterla accogliere nuovamente presso il Barcelo Margaritas Royal Level e offrirle un soggiorno eccellente sotto ogni punto di vista. Speriamo di avere questa possibilità in futuro.Cogliamo l'occasione per porgerle i nostri più cordiali saluti.Melania SuárezGuest Experience Manager

Dear Kate,Thank you for your positive feedback.It is truly rewarding to learn that you found our hotel to be lovely and our staff fabulous. Your comments on the exclusive Royal Level pool and the convenience of ordering drinks via the app are especially appreciated, as these are some of the unique features we take pride in offering our guests.The strategic location of Barceló Margaritas Royal Level, close to both Playa del Inglés and the majestic Maspalomas Dunes, is one of our hallmarks, and we are pleased it contributed positively to your experience. It is also gratifying to know that our shuttle service provided a comfortable option for your beach visits. Your high praise for the room cleanliness, condition, service, and amenities reaffirms our commitment to exceptional hospitality. We are continuously striving to create memorable moments for our guests, and your review serves as a wonderful testament to our efforts.We look forward to welcoming you back on a future occasion.Best regards,Ignacio Encinas GastacaGuest Experience Manager

Dear Juliane,Thank you for your positive feedback.It brings us immense pleasure to learn that you enjoyed the tranquility of our adult pool area, as well as the cleanliness and condition of our establishment. Our aim is to offer a serene haven for our guests, and we're glad that we met your expectations for a peaceful and enjoyable stay.Your kind words regarding the attentive service and the array of amenities available in your room are greatly appreciated. At Barceló Margaritas Royal Level, we strive to provide a superior experience, and it's rewarding to know that we have succeeded in making your stay comfortable and memorable.We look forward to welcoming you back on a future occasion.Best regards,Ignacio Encinas GastacaGuest Experience Manager

Dear Erick,Thank you for your review.It is a pleasure to learn that you enjoyed the exceptional quality of our hotel, the variety of facilities, and the delectable offerings at our Royal-Level restaurant, La Palapa. We are delighted that our commitment to providing a memorable experience shone through during your stay.We are sorry to hear about the inconvenience you encountered with the WiFi connectivity in your room. We are continuously working to ensure all our facilities meet our guests' expectations. We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Cher Sebastien,Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Barcelo Margaritas Royal Level ont été si agréables. Nous sommes ravis de lire que vous avez apprécié la propreté de votre chambre, l'état de l'hôtel, la qualité de notre service et l'équipement de la chambre. Il est gratifiant de savoir que nos efforts pour offrir un cadre rénové et central ont été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir de nouveau pour une autre experience exceptionnelle.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Melania SuárezGuest Experience Manager

Dear Thomas, Thank you very much for your kind feedback.We are thrilled to hear that the size and privacy of your room exceeded your expectations, and that you found the breakfast selection to be unparalleled. It's great to know that you enjoyed the peacefulness of our pool area and the professionalism of our staff. Your safety and satisfaction are top priorities for us, so we're glad you felt secure even during late-night outings. We appreciate your recommendation to others.We're sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Ignacio EncinasGuest Experience Manager

Dear Michael,Thank you for sharing your experience.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Dear Rebecca Sian,We appreciate that you took the time to share your experience with us.We are delighted to know that you found your room to be immaculate and enjoyed our exclusive pool area. Our goal is to provide a serene and comfortable environment, and it's rewarding to hear that our efforts resonated with you.The variety and quality of food and drink options are a point of pride for us, and we're glad these aspects contributed positively to your stay. Additionally, our location and the complimentary shuttle service are designed to enhance the convenience and enjoyment of our guests' holiday experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Melania SuárezGuest Experience Manager

Dear Duncan, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be lovely, with excellent staff, and appreciated the cleanliness and the ease of accessing sunbeds around the pool. It's always rewarding to know that our guests recommend our hotel, and we're thrilled that our dedication to providing a comfortable and enjoyable stay resonated with you.We look forward to welcoming you back for another memorable experience.Best wishes,Ignacio EncinasGuest Experience Manager

Dear Guido,Thank you for your review.Even if our location wasn't ideal in some aspects, we are thrilled that you had a nice stay with us.We are happy to know that you appreciated our installations and found your accommodation to be clean and comfortable at all times.We are also glad to learn that your children took full advantage of our pool area whilst staying in Barcelo Margaritas Royal Level.Thank you for emphasizing the tranquility of the place.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Dear Ewan,Thank you for sharing your opinion of your stay with us.We are glad that you appreciated the high standards and quality service which we strive to maintain.Thank you also for highlighting the comfort of our beds, we understand the importance of a good night's rest.However, we apologize for any inconvenience due to noise. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action to ensure your comfort.We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Hei Knut, tusen takk for den flotte anmeldelsen av oppholdet ditt hos oss!Vi er glade for å høre at du hadde et fint opphold og at du satte pris på vår hjelpsomme stab. Vårt team jobber hardt for å sikre at alle gjestene våre får en hyggelig opplevelse, og det er alltid givende å motta positive tilbakemeldinger som din.Vi håper å se deg som gjest igjen her hos oss på Barcelo Margaritas Royal Level i fremtiden også.Ignacio Encinas GastacaGuest Experience Manager

Arvoisa vieraamme Kiitos arviostanne.Olemme iloisia kuullessamme, että uima-allas ja sen lämpötila tarjosivat teille miellyttävän uimakokemuksen. On myös hienoa, että sänkymme ja peitot vastasivat odotuksianne mukavuudessa. Ruokamme laatu ja palvelumme ovat meille ensisijaisen tärkeitä, joten on erityisen palkitsevaa kuulla, että ne ylittivät odotuksenne. All inclusive -kokemuksenne positiivinen palaute on meille suuri ilo.Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Ignacio Encinas GastacaGuest Experience Manager

Dear Kamil, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Ignacio Encinas GastacaGuest Experience Manager

Dear Patrick,Thank you for your review.We are sorry to hear about the issues you experienced with the suite bathroom and understand that a seamless check-in process is important to our guests, and we regret to hear that there was a longer waiting time than expected. We are constantly seeking to provide our guests with an inviting atmosphere and will look into your comments regarding the reception area.We are delighted to know that you enjoyed our pool, outside area, and gardens. It's wonderful to hear that these aspects of your stay met your expectations and we hope they provided a relaxing environment during your visit.We hope to welcome you again in the future. Best regards,Ignacio EncinasGuest Experience Manager

Dear Annamari,Thank you for your positive feedback.We are delighted to know that you found the hotel to be modern, clean, and situated in a tranquil area. Your compliments on the breakfast variety and overall cleanliness and condition of our establishment are greatly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Dear Elizabeth,Thank you for your positive feedback.It's delightful to hear that our staff made a great first impression and that you found the Royal Level to be a worthy addition to your stay. We're thrilled that the restaurant and pool area met your expectations and that the quality and variety of our food impressed you. Your intention to return for a longer stay is the best compliment we could hope for.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Chère Laurence,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis de lire que vous avez apprécié notre accueil, les installations extérieures avec les lits à la piscine, ainsi que le petit déjeuner et l'ambiance zen de notre établissement. Il est également agréable de savoir que vous avez trouvé pratique l'accès illimité à l'eau, aux fruits et aux sandwichs. Nous sommes fiers de pouvoir offrir un service de qualité à nos clients et nous sommes heureux que cela ait contribué à rendre votre séjour agréable.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,Melania SuárezGuest Experience Manager

Dear James,Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel to be one of the friendliest and most welcoming in the area. It is great to know that you appreciated the wide selection of offerings we provide. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best regards,Melania SuárezGuest Experience Manager

Estimada Liliana,Muchas gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Estamos deseando recibirles de nuevo.Un cordial saludo,Melania SuárezGuest Experience Manager

Sehr geehrter Sebastian,vielen Dank für Ihre Bewertung unseres Hotels!Wir freuen uns, dass es Ihnen bei uns gefallen hat und dass Sie Ihr Zimmer und unser Personal zufriedenstellen konnten. Es tut uns leid, dass die Qualität und der Service unseres Restaurants Sie nicht überzeugen konnte. Ihr Kompliment an unser Bar-Personal geben wir gerne weiter.Wir freuen uns darauf, Sie wieder willkommen zu heißen.Mit freundlichen Grüßen,Melania SuárezGuest Experience Manager

Sehr geehrter Hermann,vielen Dank für Ihre freundliche Bewertung Ihres jüngsten Aufenthalts in unserem Resort. Wir freuen uns sehr zu hören, dass Ihnen der schöne Pool und die geräumigen Zimmer gefallen haben und dass alles sehr sauber war. Es ist schön zu wissen, dass unser Personal freundlich und zuvorkommend war und dass Sie das reichhaltige Frühstück und das abwechslungsreiche Abendbuffet genossen haben.Wir danken Ihnen für Ihre Empfehlung und dafür, dass Sie uns weiter empfehlen. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen und danken Ihnen für Ihre wertvollen Kommentare.Mit den besten Grüssen,Melania SuárezGuest Experience

Chère Floriane,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous et trouvé notre chambre spacieuse et confortable. Nous sommes également heureux d'apprendre que notre hôtel était calme et offrait un environnement paisible pour votre séjour.C'est merveilleux de savoir que notre personnel a également fourni un service de qualité supérieure pendant votre séjour. Nous sommes très fiers de fournir un service exceptionnel à nos clients et nous sommes ravis d'apprendre que notre équipe a pu répondre à vos attentes.Nous serions ravis de vous recevoir une nouvelle fois très prochainement.Bien à vous,Melania SuárezGuest Experience