Hotel vicino a Hang Ma Street - Hanoi

“Staff are extremely courteous and provide excellent service. They are also very friendly and try very hard to help with anything you need.”

“The staff was amazing. Front desk personnel were amazing. Thank you so much”

“Très bon service et emplacement parfait! ”

“The hotel was beautiful and the room very comfortable. The breakfast was outstanding and was served in a room with an amazing view of the city. The staff were attentive, friendly and gave us a lovely Lunar New Year gift when we were checking out. I only regret we could not stay there longer. ”

“The professional assistance of the staff, especially William”

“Posizione perfetta, ci ha permesso di raggiungere gran parte dei luoghi d’interesse con qualche decina di minuti di camminata. Tutto lo staff è gentilissimo, ci hanno semplificato il viaggio in più di un’occasione. Si offrono di prenotare/ spostare diversi tuor, biglietti bus o treno. Abbiamo avuto un disguido con un volo e loro hanno fatto in modo che il nostro programma non saltasse fornendoci indicazioni ed assistenza. Addirittura il check in online( senza averlo richiesto) per il nostro...

“In centro ad hanoi, con le ragazze e i ragazzi della reception straordinari. Ci ha accolto Kate alla quale era stato dato l'incarico di riferirci che la nostra camera non era più disponibile poiché aveva avuto un problema. Ci hanno fatto un upgrade e Kate si è scusata 100 volte perché in realtà abbiamo avuto il piccolo disagio di dormirr due notti in camera in due camere diverse comunque sempre superiori alla prenotazione. Soddisfacente anzi più che soddisfacente la colazione per quello che sono...

“I was really impressed by the friendliness and professionalism of the staff! (which you don’t always find in Vietnam). The room was very comfortable and clean. I was worried when they said it didn’t have an outside window, but it was totally fine & kept it quiet!”

“Albergo accogliente e comodo situato nel centro di Hanoi. Personale molto professionale, efficiente e orientato al cliente”

“Room without Window ”

“Everything about this hotel was wonderful. The room was very comfortable and always extremely clean. The view of the train from my window was amazing. The location is great -- at the edge of old town which means everything is a short walk away, but it is a place where you can actually rest and relax. The most incredible part of my stay were the people. The front desk staff and everyone was so friendly and helpful, it's hard to do them justice in a review. They helped me with my room, my travels...

“Il personale è molto disponibile. Camera decorata per il nostro viaggio di nozze ma... la finestra era praticamente finta.. si affacciava su un muro che rendeva la camera completamente buia. Meglio scrivere che la finestra non è presente.”

“Always welcomed when we entered and left the building by the front staff. Treated us with royalty. Carried out luggage’s in and opens and closed the door. Addressed any concerned we had immediately and gave us options to do things in area. Premium products and bedding. In and close to everything either by walk or dang sm or grab. Would definitely stay here again. ”

“Tutto perfetto”

“My favorite, and honestly most modern stay throughout my Vietnam holiday! Right in the heart of the old quarter. Above all the service by the staff is just immaculate. Warm good mornings. Friendly greetings upon your return. Location about 5-8 minutes from most things. Right near train street. Right near the night market. Cathedral and opera house all around a 15-20 minute walk. They're a great help with organizing bookings and tours and help with transportation. Overall true professionalism....

“Great place to stay in the Old Quarter. Very easy to walk to sites, night market, plenty of restaurants and quiet at night. Comfortable bed and hot shower. ”

“Staff very polite & Friendly Room very modern & clean”

“It does not matter what the thread of your bedsheets are or how bespoke the bathroom countertops are. If you don’t have hotel staff that are five-star, none of that will matter. Vacanza has superior staff and supported every element of our stay there from tours to rides from the airport to our next destination. They even arranged transportation back to Hanoi from Halong Bay to another hotel. You can’t get that type of thoughtfulness at hotels in Europe or the United States, but I got it at...

“Great location and outstanding inxluded breakfast. Claw-foot tub with hand-held shower was hard to keep water in tub. I would have perferred an Asian shower.”

“Location was great. Although we didn't get the room we booked the lovely staff worked hard to make amends. Our stay at the hotel and the area was excellent. ”