Esterni
Controlla disponibilità

Recensioni per Beach House Resort Hilton Head

3 out of 5
Beach House Resort Hilton Head
1 South Forest Beach Drive, Hilton Head Island, SC

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 516 su 1005 recensioni" "
Valutazione di 8 - Buono. 273 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1005 recensioni" "
Valutazione di 4 - Scarso. 56 su 1005 recensioni" "
Valutazione di 2 - Terribile. 46 su 1005 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Marlene J

Soggiorno di 1 notte a ottobre 2022
Risposta di The Beach House, il giorno 30 ott 2022
Marlene- We are so happy to see you enjoyed your recent stay with us and we hope to see you again soon!

6/10 Soddisfacente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
It will be great once pool area and Tiki Hut construction is done.
Soggiorno di 2 notti ad aprile 2024
Risposta di Rachael, il giorno 29 apr 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. Thank you again for being our valued guest.Warm regards,

10/10 Eccellente

Allyssa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent stay with convenient beach access. Only downside was renovation to pool and tiki hut during tourist season with no access to these amenities.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Beach House, il giorno 29 apr 2024
Allyssa- We are so glad to hear you enjoyed your recent stay with us an hope you will get the chance to come see us again once the renovations are complete!

8/10 Buono

Christine

Viaggio di coppia
Mi è piaciuto: Personale e servizio
On the beach. Will be great when construction is done as long as it is kept private for guests. Not sure if that will happen.
Soggiorno di 4 notti ad aprile 2024
Risposta di Rachael, il giorno 23 apr 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Eccellente

Bella

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved it. Extremely clean and very friendly staff!!!
Soggiorno di 2 notti ad aprile 2024
Risposta di The Beach House, il giorno 22 apr 2024
Bella- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time with us! We hope to see you again soon!

2/10 Terribile

David

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Everything
Soggiorno di 2 notti ad aprile 2024
Risposta di The Beach House, il giorno 22 apr 2024
David- We are sorry to hear that you did not enjoy your time with us. We would love to hear more about your stay if you are willing to share? Please feel free to reach out to us directly to let us know where we fell short so we can make the necessary adjustments to ensure it does not happen again. Thank you for your feedback.

4/10 Scarso

Paul

Didn’t realize that the pool was closed
Soggiorno di 1 notte ad aprile 2024
Risposta di The Beach House, il giorno 19 apr 2024
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction and closure of our outdoor pool. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

8/10 Buono

Hsincheng, Glastonbury

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The location is excellent, right inside of the beach park. The bathroom is not the best. It is almost impossible to control the temperature of the shower head. We ended up having lukewarm water instead of warm water. The glass door only covers half, so lots of water spilled on the floor, it is a very bad design.
Soggiorno di 3 notti ad aprile 2024
Risposta di Rachael, il giorno 10 apr 2024
Hi Hsincheng,Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Eccellente

Alice

Soggiorno di 4 notti ad aprile 2024
Risposta di The Beach House, il giorno 26 apr 2024
Alice- We are so glad you enjoyed your recent stay with us and we hope to see you again soon!

2/10 Terribile

Lisa.

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel itself was wonderful, the staff was helpful and the bar food was better than expected. The shrimp and grits were awesome. However, I found out that the Tiki Hut was closed after I had booked the no cancellation reservation. It was not mentioned on Expedia. I was disappointed, but accepted it. When we got there I found out the pool was closed as well and the construction fence blocked all views to the beach. This to me was a HUGE let down as laying out by the pool is one of my favourite parts of vacation. I would have never stayed there had I known.
Soggiorno di 3 notti a marzo 2024
Risposta di The Beach House, il giorno 5 apr 2024
Lisa- Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more enjoyable outdoor experience for our guests. We hope for the opportunity to make this up to you the next time you are in the area.

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Non mi è piaciuto: Servizi
Because the bathrooms are inaccessible and there's no bar outside you should probably be a little easier on your customers coming in from outside by "covering up" after coming in from the beach area. Especially customers that visit your establishment roughly 20 times a year.
Soggiorno di 1 notte a marzo 2024
Risposta di Rachael, il giorno 4 apr 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Eccellente

charlene

Viaggio con animali domestici, Viaggio di coppia
Although they are in midst of outside renos(we were warned and got the resort fees refunded) it was great.! Even the construction noise was kept to a minimum. Two new that stay that we enjoyed!
Soggiorno di 2 notti a marzo 2024
Risposta di Rachael, il giorno 4 apr 2024
Hi Charlene,Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

6/10 Soddisfacente

Danica

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Property currently under remodel, inconvenient beach access. Will likely be beautiful when completed though. Staff very nice, but room was not ready for check in after a long time on the road.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 1 apr 2024
Danica- Thank you for for your feedback and we hope you will have a chance to come enjoy all of the new outdoor amenities once they are complete!

10/10 Eccellente

Amber

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
My partner and I came to stay here for Easter weekend. We were disappointed that the tiki bar and both were both closed for renovation, without our knowledge. We chose this hotel for these amenities, there was no notice of both being closed on Expedia or on the website. While we were waiting, we heard many people complain of the same without any help or acknowledgement of the front desk. Although there were some people working who were kind and courteous, the rudeness of other staff overshadowed any kind measures. The bartender in the hotel bar made us so uncomfortable, we had to leave before our drinks were even finished. The front desk was nice when we came in, but when staff changed over we were left with yet another bad taste in our mouths. For such a beautiful place to be made so miserable by its staff’s awful attitudes was truly upsetting.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 1 apr 2024
Amber- We are sorry to hear you were unaware of the construction prior to your stay. We are currently working to enhance our guest experience with all new outdoor amenities. We hope to see you again once these are complete!

6/10 Soddisfacente

Elaine

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Hotel is under construction which I knew when I booked it but at times it was unsafe getting to the beach with all the equipment and workers. Once work is complete, hotel will be amazing. Rooms were nice but could use a little TLC. Try not to get a room near the elevator and ice machine. Got woken up numerous times with loud groups of people. Great location for the beach, shopping and dinner options.
Soggiorno di 2 notti a marzo 2024
Risposta di Rachael, il giorno 30 mar 2024
Hi Elaine,Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.Warm regards,

10/10 Eccellente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay!! Very friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 1 apr 2024
Patrick- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

8/10 Buono

Marcy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a giugno 2023
Risposta di Rachael, il giorno 29 mar 2024
Hi Marcy,Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

8/10 Buono

Selwyn

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Always luv staying here.. clean but certain things need updated. Price still very high despite pool and bar area outback still under renovations. Prices should reflect lack of those amenities
Soggiorno di 2 notti a marzo 2024
Risposta di Rachael, il giorno 22 mar 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

8/10 Buono

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just be aware of the construction..lots of heavy equipment that may interfere with the view if you're on the ocean side.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 20 mar 2024
Steven- Thank you for your feedback and we are happy to see you enjoyed your recent stay with us. We hope you get the chance to come see us again once the renovations are complete!

10/10 Eccellente

Cindy

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
right in the beach. very friendly staff
Soggiorno di 2 notti a marzo 2024
Risposta di The Beach House, il giorno 18 mar 2024
Cindy- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

6/10 Soddisfacente

Melissa

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Loved the fact it’s on the beach, but there were no amenities (no pool or outside bar) to enjoy due to construction/remodel. Room was decent but had bad smell of mildew.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 11 mar 2024
Melissa- We are happy to hear you enjoyed the wonderful location of our resort but would like to apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you will get the chance to come see us again once the renovations are complete!

8/10 Buono

DIANA

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great location and helpful staff! I got what I came for.
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 11 mar 2024
DIANA- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It will be very nice once they finish the new pool area.
Soggiorno di 3 notti a marzo 2024
Risposta di Rachael, il giorno 8 mar 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards, Rachael Young

8/10 Buono

John, Fresno

Viaggio di coppia
Mi è piaciuto: Servizi
Property currently undergoing renovation
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 7 mar 2024
John- Thank you for your feedback and we are so glad you enjoyed your recent stay! We hope to see you again once the renovations are complete!

8/10 Buono

ruden

Viaggio di gruppo
Mi è piaciuto: Servizi
Wasn’t told when I booked the property is under heavy landscaping renovation, I would’ve stayed at another hotel
Soggiorno di 1 notte a marzo 2024
Risposta di The Beach House, il giorno 3 mar 2024
ruden- We are so sorry about the issues you experienced with the renovations being completed to our property during your recent stay. We are working hard to provide a new and improved outdoor guest experience and we hope you will come back to experience it once it is complete! Thank you so much for your feedback.

10/10 Eccellente

Anaelisa

Soggiorno di 1 notte a febbraio 2024
Risposta di The Beach House, il giorno 3 mar 2024
Anaelisa- We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Eccellente

Katharine

Soggiorno di 4 notti a febbraio 2024
Risposta di Rachael, il giorno 20 mar 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

4/10 Scarso

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The ocean view we were supposed to have did not exist. We reserved 4 months ago and still got a terrible view room. When we asked to move we were told nothing was available. The next day after 1:00 they did say we could move, but by then we had completed unpacked and were two hours away
Soggiorno di 3 notti a febbraio 2024
Risposta di The Beach House, il giorno 26 feb 2024
Richard- We are so sorry to hear about the issues you experienced with your room during your recent stay with us. This is not the type of experience we strive to provide to our guests. Your comments have been passed along to the proper departments to be addressed. Thank you so much for your feedback.

8/10 Buono

Larry

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di The Beach House, il giorno 26 feb 2024
Larry- We are glad to see you enjoyed your time with us and hope you will come see us again the next time you are in Hilton Head!

8/10 Buono

LAURALYN

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Bathroom was dirty ear stains behind the toilet and the tub was clogged. Just a basic day nothing special.
Soggiorno di 2 notti a febbraio 2024
Risposta di The Beach House, il giorno 26 feb 2024
LAURALYN- Thank you for your feedback about your recent stay and we are sorry to hear about the issues you experienced during your recent stay. We have passed along your comments to be addressed by the proper departments.

8/10 Buono

Corey, Harleyville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di The Beach House, il giorno 26 feb 2024
Corey- We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Eccellente

Britney

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was awesome!
Soggiorno di 1 notte a febbraio 2024
Risposta di The Beach House, il giorno 21 feb 2024
Britney- Thank you for taking the time to provide feedback about your stay and we are so happy you enjoyed your time at the resort! We hope you will come see us again soon!

8/10 Buono

Karen

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Construction in progress. Access was limited after being locked out from beach side entrance and having to walk around the building to re-enter. Will be improved hopefully when construction completed.
Soggiorno di 2 notti a febbraio 2024
Risposta di The Beach House, il giorno 19 feb 2024
Karen- Thank you so much for your feedback about your recent stay, we are sorry to hear about the issues you had with access to the resort during your stay but are happy to see you enjoyed your time with us. We hope to see you again once the renovation is complete!

10/10 Eccellente

Fred

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di The Beach House, il giorno 21 feb 2024
Fred- We are so glad to see you enjoyed your recent stay and hope to see you again soon!

10/10 Eccellente

William

Soggiorno di 5 notti a febbraio 2024
Risposta di Rachael, il giorno 20 mar 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

8/10 Buono

Timothy

Soggiorno di 1 notte a febbraio 2024
Risposta di The Beach House, il giorno 20 mar 2024
Timothy- We are so glad you enjoyed your time with us and hope to see you again soon!

8/10 Buono

Kevin

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beautiful location
Soggiorno di 2 notti a febbraio 2024
Risposta di The Beach House, il giorno 7 feb 2024
Kevin- We are happy to see you enjoyed your time at the resort and hope you will come visit us again soon!

4/10 Scarso

LARRY

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very dated! No microwave which is a first! Misleading info on line as back is a mess and hotel is crediting the resort fee when they should lower their room rates. Poor value. Would recommend not staying here. I traveled 40 years in sales and this is a huge misrepresentation of value.
Soggiorno di 3 notti a febbraio 2024
Risposta di The Beach House, il giorno 7 feb 2024
Larry- Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Eccellente

Blue

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was rea, friendly. Cant wait to see the finish results of their new pool and tiki hut.
Soggiorno di 1 notte a gennaio 2024
Risposta di The Beach House, il giorno 5 feb 2024
Blue- Thank you for your wonderful feedback about our staff and we are so happy you enjoyed your recent stay with us. We are looking forward to your return visit when the renovations are complete!

8/10 Buono

Rusty

Mi è piaciuto: Pulizia e personale e servizio
The tiki hut was closed for maintenance, but there was a nice little place within walking distance.
Soggiorno di 1 notte a febbraio 2024
Risposta di The Beach House, il giorno 5 feb 2024
Rusty- Thank you so much for your feedback and we are so glad you enjoyed the wonderful location of the resort. We hope you will get the chance to come see us again once the outdoor renovations are complete!

10/10 Eccellente

Ken

Soggiorno di 1 notte a gennaio 2024
Risposta di The Beach House, il giorno 26 gen 2024
Hi Ken, We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Eccellente

Theresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di The Beach House, il giorno 27 mar 2024
Therese- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time with us! We hope to see you again soon!

6/10 Soddisfacente

Teresa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
For the money spent, we had a view of roof venting, by the elevator with all conversations audible and loud ice machine. Roims were cute. Definitely not worth money paid.
Soggiorno di 1 notte a gennaio 2024
Risposta di The Beach House, il giorno 22 gen 2024
Teresa- We are so sorry to hear that you did not enjoy your recent stay with us and would like to apologize for the issues you encountered with your room. This is not the type of experience we strive to provide. We have passed your comments along to be addressed. We appreciate your feedback and hope you will give us another chance when the renovations are complete.

8/10 Buono

Cullen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di The Beach House, il giorno 19 gen 2024
Cullen- Thank you for taking the time to provide us feedback about your recent stay and we are happy to see you enjoyed your time with us. We hope you will come back and see us the next time you are in Hilton Head

8/10 Buono

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a gennaio 2024
Risposta di The Beach House, il giorno 15 gen 2024
Mark- Thank you for taking the time to provide feedback about your recent stay and we are so glad you enjoyed your time at the resort. We hope you will have the chance to come stay with us again the next time you are in Hilton Head.

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean, safe, and convenient. The price was excellent too.
Soggiorno di 1 notte a gennaio 2024
Risposta di The Beach House, il giorno 15 gen 2024
Steven- We are so glad you enjoyed your recent stay with us and hope you will come back and see us again soon!

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di The Beach House, il giorno 12 gen 2024
John- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time at the resort! We hope to see you again soon!

10/10 Eccellente

Jared

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di The Beach House, il giorno 10 gen 2024
Jared- Thank you for providing us with feedback about your recent stay and we are so glad you enjoyed your time with us. We hope you will get the chance to come see us again soon!

8/10 Buono

Michelle, New Rochelle

Soggiorno di 5 notti a dicembre 2023
Risposta di The Beach House, il giorno 10 gen 2024
Michelle- We are so glad you enjoyed your recent stay with us and hope to see you again soon!

6/10 Soddisfacente

William, Decatur

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The Beach House Property is convenient to the beach and within walking distance to shops and restaurants. However, they were undergoing exterior renovations which could be loud at times. We went during the winter with 30 degree temperatures in the evenings. We were given a top floor room however upon entering we heard very loud mechanical type noises. We thought it was the renovations but when we returned to our room that night the noise was actually worse. It was late in the evening and we were very tired, so we suffered through the night to sleep with these loud clanking noises. While they did offer us a new room the next day, it was obvious they were aware that it was a heating pump issue. Their mode of operation is to just put people in these rooms anyway and if they complain, offer a room change or free breakfast instead of fixing the issue. Another noticeable issue was that the service employees use the main elevators to transport large carts of dirty towels and sheets as well as full mattresses. There was one elevator ride where an elderly couple was dressed to the nines to go out but the employee pushed a dirty cart into the elevator squeezing everybody in. Maybe add some service elevators for employees as part of your renovations and please fix the heating pump for future winter guests.
Risposta di The Beach House, il giorno 10 gen 2024
William- Thank you so much for your valuable feedback about your stay. We are happy to hear you enjoyed the wonderful location of the resort but would like to apologize for the issues you encountered during your stay. We have passed your comments along to be addressed by the proper departments. We hope you will come see us again once the renovations are complete!