Hotel vicino a Holiday Lanes - Bossier City

“We have stayed at this property many times over the last several years, this was not the best experience we have had. While the front staff was friendly and kind, there were several issues. First we woke up with no hot water and needed to be moved. The new room we were moved too was poorly renovated. There was paint on the floor in the bathroom, the kitchen table was wobbly, the bedroom doors could not be shut all the way or you would get stuck in them as they were so tight, the TV in the second...

“This was NOT a good stay! The website was down to check in. The lady at the front desk was rude and left me on hold for someone else to assist me. The keys did not work to get in the building. Each time I left out the room to go outside the building, I had to walk around the building. The keys did not work for the entire weekend!!!! I called to get more towels, the whole day went by and I got nothing. I had to find housekeepers in order to get my own towels. The staff (some of them) was...

“Clean enough to pass muster. Elevator was malfunctioning for 2nd and 3rd floors, so a lot of stairs were taken, given we were 3rd floor. Traveling with support dog-- never an issue before for ESA animal, but was not allowed free this time. They stated they are following ADA guidelines. So, working dogs allowed, but not ESA dog. Disappointed.”

“Hotel situato appena fuori città, camere ampie e pulite, personale gentile e disponibile. Consigliato.”

“Staff and available amenities were great.”

“La habitación apestaba a cigarrillo, las sábanas sucias, el cuarto habia basura, al mover las sábanas habían cabello y sábanas manchadas, en la tes edición la chica fue super ofensiva, nisiquiera quisimos quedarnos ,como iba ha acostar a mi hija de 3 años en esa cama, la peor experiencia del mundo. No reserves aqui, es lo peor”

“terrible Bad Service.”

“Große schöne saubere Zimmer. In der Nähe befindet sich eine Zugstrecke.”

“Awful and travel filter and info are wrong no casino and no pets!”

“Room was clean. Couldn’t leave you belongings in the room without thinking someone would take yur items.”

“The keys needed to be tried on the doors multiple times - a minimum of 5 sometimes over 15! Checking in after 3 pm I was told the room wasn't ready and would have to come back after 4. Came back after 4 with 3 people in front of me checking in and after more than 45 minutes I finally got checked in! Tried to check out a day early at 0800, no one at the desk. Waited over 2 hours to check out. I was told I would still be charged the 3rd day from my reservation even though I checked out a day...

“When I checked in no television and shower didn't work, man at office said he would handle it, lied to me for 3 days, I went and asked for my refund and he put me out and kept my deposit and was rude, called office to complain and he is the complaint line”

“The staff were all friendly and helpful. I enjoyed the buffet breakfast which I added on here. The elevators seemed a bit slow at times, other than that everything else was alright.”

“The breakfast was fresh and good. Our rooms were clean and cool. Was a very pleasant stay.”

“Enjoyed the room the closeness to food entertainment and the staff was very helpful.”

“Nothing negative to write about.”

“Great staff, rooms very clean”

“The hotel needs to be renovated.”

“Hotel was under construction. Pool was closed (green & not working). Room smelled like mildew. Boardwalk does NOT look like photos. There are few shops and dilapidated.”