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Recensioni per The Moran CITYCENTRE

4 out of 5
The Moran CITYCENTRE
800 Sorella Court, Houston, TX

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 618 su 1005 recensioni" "
Valutazione di 8 - Buono. 208 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 82 su 1005 recensioni" "
Valutazione di 4 - Scarso. 48 su 1005 recensioni" "
Valutazione di 2 - Terribile. 49 su 1005 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Ayanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Traci

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really enjoyed meeting the staff, everyone was so helpful. I was disappointed that I wasn’t able to connect with Netflix in the TV but other than that, I enjoyed my stay.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Rodrigo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the family oriented atmosphere. I will definitely go back!!!
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Yeleny

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Loved being close to great restaurants and retail. They are currently going through some renovations so that was a little inconvenient. The staff was so kind and they accommodated to my needs.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Paul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Patrick, Montgomery

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was amazing!
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Gabrielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The stay was great.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Ana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Beautiful room, comfortable bed!
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Yonathan

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Forgot to give us room cleaning but made it up to us with late night cleaning and credit
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Daphnee

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved staying here it’s kinda noisy at night but the area is bustling and beautiful
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Evelyn, Houston

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to shopping centre
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 24 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Eccellente

Ricky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the hotel! Very clean. Nice linens.Breakfast had lots of options.
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 24 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Personale e servizio
One of the big problems with this hotel is there is no reserved parking in the parking structure attached to the hotel. So if you try to park after 7:00 pm it’s almost impossible to find a spot. There is also some place close that plays music late. We were on the 7th floor and it was still quite loud. One other small thing the only coffee that was in the room was decaf.
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highly recommend. Area is superb and staff is great!
Soggiorno di 2 notti a gennaio 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Buono

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Great location with lots of shopping and food options within walking distance. We didn't like the gym and pool being closed during our stay. The property shouldn't charge an amenities fee without amenities being available on property.
Soggiorno di 2 notti ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Eccellente

sophia

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We live near this hotel and use it for ourselves and friends in town. It’s under construction renovation but I’m sure it will be better it needed it. Rooms are all already renovated
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Eccellente

Cheri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel, good staff and lots to do within walking distance
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Scarso

Tera

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Valet was great. Front desk was rude. Outside music was loud and can be heard inside the hotel rooms (5th floor). Area has heavy traffic with limited entrances and exits. Shower knob was broken. Be aware before you book this property is under construction!
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Buono

Munotanan

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The Moran as whole was great but because of all the construction we couldn't enjoy the facilities and by the time we were aware we were already couldn't cancel our reservation . But the rooms are fantastic. Staff were amazing and service was great.
Soggiorno di 1 notte ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Eccellente

Elisabeth, MIAMI

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of my favorite hotels for business trips!
Soggiorno di 3 notti ad aprile 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Kulab

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 24 apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location for a girls shopping weekend! Hotel view of the city is nice. Breakfast is good. Ready for the construction to be over and the pool to be open, but the hotel accommodates with a lifetime fitness pass during the stay. Very happy!
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 3 apr 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

8/10 Buono

scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property was under construction during my visit… not a big deal but.
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 8 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Eccellente

Quanovia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the property, it was under construction but also easy to get around. Would definitely recommend to others.
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 3 apr 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Eccellente

Francisco

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay and everyone was nice
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 3 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

6/10 Soddisfacente

Vashti

Mi è piaciuto: Servizi
Stayed here in October 2023, and it was Excellent. March 2024 and things are not the same. I had no problem with the extensive renovations that caused the Pool area to be closed and breakfast to be served in the Lobby -although no notification of this was given at the time of my booking. However, Housekeeping was very poor. No Wash Towels replaced (I had to ask); no water for the Coffee Machine replaced (I had to ask); no disposable cups replaced (I had to ask)…each time warranted a trip to the Front Desk. Housekeeping left used wash cloths in the bathroom, and a used cleaning rag they had used to clean rooms on my vanity. While I really love the location of this Hotel and absolutely enjoyed my stay last year…I was very disappointed this stay. The Front Desk Staff was apologetic
Soggiorno di 4 notti a marzo 2024
Risposta di Juan R, il giorno 30 mar 2024
Dear Vashti,Thank you for taking the time to share your honest feedback. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Eccellente

jorge

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was amazing
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

CARLOS, CONROE

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
under construction
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Buono

Tiara

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Juan R, il giorno 30 mar 2024
Dear Tiara,Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory.We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Eccellente

Landis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My fav hotel to stay in when visiting Houston!
Soggiorno di 3 notti a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terribile

Kunte

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Inconvenient
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Eccellente

Marisol

Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Anetra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful stay! Muriel was extremely kind and welcoming upon arrival. Great location
Soggiorno di 1 notte a marzo 2024
Risposta di Miriael, il giorno 19 mar 2024
We enjoyed having you. I really hope you return. Have a wonderful week.

6/10 Soddisfacente

Ignatius, Gilbert Phoenix

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Buono

Olalekan

Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 22 apr 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Eccellente

Landis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Property Management , il giorno 22 apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Eccellente

Janee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Eccellente

Ilaiyaraja

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place to stay. Couple of downsides are that the shower has very low pressure. Electric charger is placed only in valet parking. Or the electric charger spots are purposefully made a valet to extract more money
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Eccellente

Masahiko

Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 8 apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Buono

Aayesha, Saint Louis

Viaggio con la famiglia
Mi è piaciuto: Servizi
The pillows were too floppy. The check in staff was distracted on the phone and hadn’t read the notes about the upgrade or wine bottle promotion and didn’t tell us timings of breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Eccellente

Melvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great stay. Wish I could’ve stayed longer
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 12 mar 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is nice
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 12 mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Scarso

Sarah

Soggiorno di 3 notti a febbraio 2024
Risposta di Juan R, il giorno 30 mar 2024
Dear Sarah,Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations.We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Eccellente

Baojun

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Juan R, il giorno 30 mar 2024
Dear Baojun,Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Eccellente

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. Popular location!
Soggiorno di 2 notti a marzo 2024
Risposta di Property Management , il giorno 12 mar 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Buono

Tracye

I was pleasantly surprised in a Great Way disappointed with the body wash container being empty or it didn’t work room 1028
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 5 mar 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Eccellente

Cassandra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Buono

Ana

Soggiorno di 1 notte a febbraio 2024
Risposta di Property Management , il giorno 25 mar 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!