Hotel vicino a I-Square - Rochester

“I checked in with an employee who mentioned that he was new. It took over 20 min. He was having issues with checking me in. Then he was having issues with my credit card. No problem... I was patient. We put our stuff in the room and went out for the evening. When we came back, the room keys did not work. Went back to the front desk where a nice woman was working. She checked and said the system didn't show that I had ever been checked in and they had assigned that room to another guest! We got...

“The remote was broken , the card key to my room stop working at 10pm before i had to check out the next day , i asked in front desk for towels never got them and i paid 381 for one night !”

“Our stay was good and convenient for our visit to the museum of play. The rooms were very clean and well maintained and the staff was friendly. Rated it only a 3 based on the breakfast buffet experience. When selecting a hotel we chose this one as it included a breakfast buffet. People were sticking their bare hands in the waffle batter mix tub to scoop out the batter because the dispenser was clogged. The meat that was served was like a chopped up hot dog. We decided to just take an apple and...

“This was my first experience with any B&B. It was excellent! I do plan on rebooking the next time.”

“A great place to stay. The location is perfect. The staff were very friendly and helpful. My only complaint is that is was looking forward to the hot tub. Unfortunately, it has been removed.”

“We rated our stay as Okay only because the room seemed unusually small for Hampton, with my wife commenting she felt almost claustrophobic. Our only other issue was that there was no mobile phone signal within our room. Very odd! Tested our phones in the lobby, hallway and directly outside our room door, and had signal. Soon as we were in our room, nothing. It was a little disconcerting, especially because we were in town with multiple family members and not able to communicate from within our...

“I would stay there again. Found one small unidentified bug in bathroom, otherwise room was clean, modern and spacious. Bed and pillow were comfortable. Rest of hotel was clean and modern. Free buffet breakfast was OK. Elevators were quick. Surrounding area was nice. Parking was spacious. ”

“Staff an the hot tub dirty in my room the stove did not work the 🚻 nothing work the flooring with water it was a nightmare 🙃 😑 😫 😐”

“Clean room and staff were friendly and helpful.”

“Good”

“The staff weren't that helpful. The front desk was mostly unmanned. We were there for 5 days and they didn't want to or change out the bed linens. The exhaust fan in the bathroom didn't work the whole time there. The floor was hard so dirt accumulated and no one serviced the room and there was no broom. For what was paid it did equal out. Thankful we didn't have to pay for parking.”

“The lobby and rooms had an update cute appearance. Underneath this is a 1960s motel that had a minor facelift. The rooms are tiny, small sink in room with a separate toilet and shower- this area is so small you can barely fit to get into shower. We were there for four days and received no housekeeping- asked several times each day. Staff made fun of my requests out loud saying I was demanding and annoying. Mini fridge is filled to the brim with mini bar items- you need to unload all items to use...

“The staff were wonderful! The suite was impressive but rather stark. Bed was soooo comfortable!”

“The pool is truly disguising. I saw people look at it once and walk away. Very very loud hotel at all hours of the day, I was even advised by the front desk staff to not expect to sleep past 10AM ever at this hotel, even weekends, due to the constant noise, mostly from their own staff”

“The property is in very good shape and the staff are very friendly and helpful. I left a hat in my room and I was able to retrieve it a week later. Breakfast is not stellar but OK.”

“Brandon at the front desk was incredibly helpful during our stay. He went out of his way to accommodate our unexpected early arrival and made the check-in process seamless. He also kindly made me a coffee in the café when no one else was available, which was such a thoughtful gesture. His friendly attitude and willingness to help made a great first impression and were truly appreciated.”