Vacanze Isole di Toronto

Struttura confortevole. Ben collegata con i mezzi pubblici col centro città. Buoni i servizi. Personale cortese.

Tutto perfetto.

Ottimo 5 stelle in posizione centralissima. Molto grande. La royal gold notevole. Un po’ di incertezza e conduzione nella reception .. troppa gente e poco personale. Ma un buon servizio al cliente

Location was great and with in walking distance so we didn’t have to drive . Staff was very helpful . The chef (Richard )in the cafe was great . The woman who helped me with parking ( may have been the manager )was also awesome because parking was expensive if you payed by the hour …

We stayed here for 3 nights, we arrived to a building site. We were not aware of any of the scheduled maintenance to be done on the property prior to our arrival, had we had known we might have changed accommodation as there was constant noise from the builders throughout the day which is not ideal when arriving from a long haul flight and you need rest. Don't plan on using the restaurant as we were told that his has been closed since covid. We had several issues with our room 504 which included out of order washer, broken kitchen cupboards, completely unsafe hob, no pans or kitchen utensils to cook with even if the hob was safe to use, limited crockery not enough for the 4 people in our party, broken toilet seat. The balcony door was unlocked with no notice to say it couldn't be used, however when I went to speak to reception about a table and chairs we were told it was not to be used due to safety issues and yet on check out were told it could have been used although the hotel do not provide table and chairs for the balcony. I did ask to speak to a manager twice during our 3 night stay but was told none were available. Have since been in contact via email with the manager and have received a partial room refund for issues we had, but I am still chasing them 14 days later for the security deposit that they took on check in to be released back to our credit card, I have made numerous telephone calls and emails and I am still waiting for it to be released. Won't return.