Cottage a Kingston upon Thames

“Xanthe was the consumate host. She brought us wonderful treats and her beautiful welcoming smile. We walked to the Brooklands museum. A must if you are into planes,buses, and automobiles. Love this place.Suzanne ”

“Communication from the owners was poor right up until the day of check in. I made contact a few days before we were due to stay, to understand the process of check in. After reading my messages, they totally ignored them and we had to call the night before to make sure that our booking was actually in place. The property itself was spacious and clean, but unfortunately there was no love put into this place at all. The decor was bland and uninviting and minimal to say the least. The chest of...

“No Parking close by to drop off luggage. Treacherous, steep downhill path through a park to take several heavy suitcases. Incredibly poor communication from the property, who in the first instance did not respond for over a week to our request for an early check in. e repeatedly asked host for check in details,and we eventually got them on the day of check in only 15 minutes before scheduled (normal) check in time, at which time we were already at the weddding of my daughter, having travelled...

“We had absolutely no heating. I tried several times to contact the owner by email, messenger and by phoning her. No reply. I had been in contact with her regarding check in via email and messenger, I even sent a photo of the temperature in the house. 10 degrees. I had to source 2 radiators myself, which a kind neighbour lent us. I would like a refund for our inconvenience ”