Case in affitto a Richmond

“Quando prenotate il bagno privato tenete in considerazione che voi potreste essere al terzo piano e il bagno al primo con la necessità di fare due rampe di scale per utilizzarlo. Bagno segnalato come privato e il cartello per segnalarlo è comparso soltanto il giorno che siamo partiti. Bagno privato senza nessuna chiave e rispondono che non sono responsabili se qualcun altro lo utilizza senza permesso.”

“Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

“AVOID – I paid for a room that was never provided I would strongly advise others to avoid booking this property. I booked and paid for a two-night stay through Hotels.com for 9–11 September. I had a confirmed reservation, but when I arrived at the property to check in, the housekeeper told me that they were fully booked, there was no room available for me, and they had no record of my reservation in their system. I therefore had no accommodation despite having already paid for my stay and had...

“The property was in a nice quiet residential space but just minutes walking to shops, restaurants, etc. It was really perfect for what we were looking for.”