Hotel vicino a Lake Plaza Shopping Center - Lake Charles

“Excellent location and great service. Breakfast was excellent with lots of choice and options, plus crockery and cutlery, not paper plates and plastic. Highly recommend”

“The ladies at the front desk were very nice upon checking in”

“Clean room ”

“The breakmenu was wonderful, staff was very respectful and the room was perfect ”

“Hotel was clean. Staff did not clean room in a timely manner and provide clean towels. I didn't know it was a requirement to request staff to clean room and make beds”

“Once you're able to get into your room, it's a nice property. That said, I've stayed at this property 4x over the past 2 months. Wait times to check in: 45 minutes, 25 minutes, 20 minutes and 42 minutes. It's dreadful. By the time folks get to check in they're angry. You can only use digital check in if you book directly with L'auberge. The problem is: booking directly with them is more expensive than other options, so no one books directly with them. Hence, no one can check in digitally......

“No hot water to shower or shave with and the phone did not work to call the front desk. Threw on some clothes to go down and tell the front desk. Was told sorry offered another room but now we were out of time and just had to leave. ”

“Yes”

“Way better than Hilton any day. The free breakfast was amazing. Hilton I've been to make you pay for that. Were due to stay with you guys again in July. Also loved the van service to the casinos. I was able to enjoy myself more and not worry about driving”

“chipped and rusty bath tub. No hair dryer.”

“Very gross here Needs a remodel asap!!”

“Casino floor was littered with empty drinks and cigarettes. Room was clean and stocked. Pool area was clean but pools were filled with bugs and plant litter. Resort fee was way higher than posted online.”

“All good”

“Swimming pool was inoperable. No Continental breakfast anymore. Elevator was dirty. 3rd floor smelled like cigarettes and marijuana everyday. Walls were dirty. There was a rude female employee that saw me standing in the lobby area and demanded to know my room number without any greeting. I gave her my info and she just looked at me like I was lying to her. I noticed a small car in the parking with flat tires. 3 cars of police came one night for a disruptive guest. And last but not least a BED...

“Low key, quick check in”

“More like a man camp than a hotel. Didn’t have the room I originally booked. Room they gave me was gross. Everything sticky. Asked for a refund, front desk claimed they couldn’t do anything about it. I don’t think she even knew how to process a refund in the first place. I left the property.”