Hotel vicino a Lake Victoria Serena Golf Resort & Spa - Kampala

“The hotel rooms are clean.”

“This property doesn't exist!!!.Stole my money,lied Agoda is doing nothing can get a response.Very angry at entire situation Ian.”

“This is a very poor Hotel like very similar to a Motel 6 but charging like a Marriott in Central New York? This should be prohibited!!!”

“One of the worst hotel experiences I have ever had and I strongly advise against booking this property. The hygiene standards are extremely poor and far below acceptable levels. The bathrooms are not only poorly designed but potentially hazardous due to the awkward and unsafe alignment of the sink and toilet seat. Customer service is shockingly unprofessional and disorganized. I was granted an extra hour after checkout to pack, only for the manager to later call and dismiss the arrangement,...

“Set near the top of Lubowa hill, Royal Victoria is quiet and very relaxing with a plant filled compound. The staff made me feel at home with daily chats on my needs (meals, etc). It's good value for money for a relaxing break.”

“The property is average. Staffs were very good. ”

“Very bad acces road especially after rain. Away from main road and any big shop. Breakfast was always late and room next to kitchen is a nightmare. No night time so no good sleep for you (noises). Owners are friendly but they need to be more serious about guests. No hot water in shower. Heater broken? No bin bags. Doors and windows are not soundproof like stated on www. Good view on the city may compensate above issues. I would come back but this time only on top floor.”

“The name was not in the list, Couldn’t find my name.”

“On Expedia overpriced. Not a safe place, insects in Room. Not very clean. Avoid as Expedia id”

“The staff wss very accommodating ”

“I was really disappointed that not once did anyone ask how my stay was. To add to that they only provided me with one towel the entire time I was there and never offered extra towels. The beddings were the same the entire time and when I asked for fresh ones, they said they don’t do that. The day I checked out, no one was there to check me out and it was very confusing who to lay the final bill to. Overall I was really disappointed with the customer service and lack of care for the guests. ”