Reception
Controlla disponibilità

Recensioni per La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech

2.5 out of 5
La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech
7101 Cascade Valley Ct, Las Vegas, NV

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 416 su 1223 recensioni" "
Valutazione di 8 - Buono. 272 su 1223 recensioni" "
Valutazione di 6 - Soddisfacente. 221 su 1223 recensioni" "
Valutazione di 4 - Scarso. 163 su 1223 recensioni" "
Valutazione di 2 - Terribile. 151 su 1223 recensioni" "

7,0/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Laura

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
HORRIBLE, JASON WAS THE WORST FRONT DESK PERSON, TERRIBLE ATTITUDE!! No housekeeping unless you ask which he didn't inform upon check-in. Smoke alarms had to be disabled as they malfunctioned. 1 replaced the other not, stayed 3 days. Johnny was nice and tried smooth out the bumpy customer service incidents. Upon leaving today, I realized just how filthy the flooring was in our room as i packed our things while barefoot after my shower and had to rewash the soles of my feet before putting on my socks and shoes. Yuck. Very Dissapointing experience, plus pool closed and ice limited access to one of 4 floors. Poorly managed operation.
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Ashley

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was very helpful and friendly, however the condition is the room terrible at best. Our door handle was barely hanging on and kept getting jammed, our shower has no hot water, and we had to get new key cards every day because they would stop working.
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Eric

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
When we checked in they gave me a room that wasn’t cleaned by house keeping, there was dirty towels and garbage still in the room. We got a new room and the toilet wouldn’t flush properly and there was no hot water when we showered
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terribile

Antonio

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sink was falling apart. Toilet had poop stains. Room smelled bad. We would definitely not recommend.
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Scott

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and clean
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
1
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 30 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Vivian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. No pool but was still an enjoyable stay. Will be booking here in the future
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 26 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Vivian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved everything that they had to offer. and still a little confused about the incidental charge or why we were charged twice. and the fact that there swimming pool was closed. but it was a good place to rest up
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 24 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

8/10 Buono

Cesar

Viaggio con la famiglia
Mi è piaciuto: Servizi
Falto limpieza en Mi habitacion
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 24 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Soddisfacente

Destiny

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
We enjoyed the stay. At first we thought the room was decent and clean. But once it came to showering we saw how disgusting the tub is. The sink is beautiful but it took a turn with the shower. The curtain was terrible. We also kept struggling with getting into our room every time. The light would flash and the door wouldn’t open, it would literally take at least 5 try’s to get in each time.
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 24 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Buono

Kwangeun

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
overall it's a good hotel to stay.
Soggiorno di 4 notti ad aprile 2024
Risposta di dsegura, il giorno 24 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Soddisfacente

jaime

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The property is not well maintained and the odor inside the rooms and building is not good.
Soggiorno di 1 notte a marzo 2024
Risposta di dsegura, il giorno 22 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Buono

Matilde

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Si me gusto solo un poco escondido el hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 22 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Hyunsik

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was good. I feel safe in this area.
Soggiorno di 4 notti ad aprile 2024
Risposta di dsegura, il giorno 22 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Heinz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr neu. Mit Schreibtisch ,guter Zimmerausstattung und akteptablen Frühstück
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 22 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Scarso

Tonya

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pool was out of order and you couldn't even sit and relx in the pool area. Of the four mornings they were out of sausage three days, out of milk two days, out of juice at least one day. The rooms near the interstate are super noisy, and if you have an adjoining room, you can hear your neighbors.
Soggiorno di 4 notti ad aprile 2024
Risposta di dsegura, il giorno 22 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Buono

Tricia Marie

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly and helpful with providing advice and suggestions.
Soggiorno di 8 notti ad aprile 2024
Risposta di dsegura, il giorno 22 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terribile

Nicholas

Non mi è piaciuto: Servizi
250 dollar deposit only stated after arriving. Should be required to be in listing as that makes room rates effectively 410 per night and the recent reviews show that the hotel isnt worth even base fees
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 18 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terribile

Stacey

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Place is falling apart. Pool and spa broke. Breakfast was horrible in day one the sausage was not edible. Day two there was no sausage only scrambled eggs. The juice machine was not working. The hot water was an issue every time you showered or bathed. Staff was very nice.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 18 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Susan

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very dirty! Fixtures falling apart. The mattress was so worn out that we sank in the middle and woke up with bad backs. Needless to say, we left early.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 17 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Soddisfacente

Kurt

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The main positive aspects were the two guys at the front desk in the afternoon/evening who were very friendly and helpful. We also enjoyed the complementary breakfast. On the negative side were that the pool and hot tub weren't working, with no apparent repair date in sight. Also the hot water in the shower was very inconsistent. Lastly, it was very difficult to open the door with the key cards. One card quit working altogether and had to be replaced.
Soggiorno di 4 notti ad aprile 2024
Risposta di dsegura, il giorno 17 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Kristopher

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Maintenance was extraordinarily poor. A/C didn't work. Maintenance called. Still didn't work. Bathroom sink clogged when we arrived. Wrong room assignment twice. Something broken or out of order everywhere you look. However, staff was incredibly nice and did there best to address a property management clearly cares nothing about.
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 16 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Oriana

Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 17 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terribile

Ed

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel did not have a king bed like Had reserved. I a room with 2 beds. It was dirty and when I called the front desk to ask about soda machine they told me to go to the hotel next door? A10am I tried to take a shower but the hot water didn’t work I called the desk and they said it was a busy time and the hotel is old. I checked out and went to the hotel next door.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 16 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terribile

Robin Lynette

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was filthy. We ended up NOT staying because of that reason. We didn't have any trouble getting our money returned.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 16 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Katya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful, accommodating and nice! The rooms were nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 11 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Scarso

Mike

Non mi è piaciuto: Condizioni e dotazioni della struttura
Rooms were run down. Half the lights didnt work with a poor cold shower
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 11 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Barbara

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
You only get your room cleaned every 3 days if you request it before 8 am. What they save on not cleaning or giving you more then one towel per person every 3 day they spend on the smelliest air freshener ever! With not getting the room cleaned often they have the smallest trash cans and no place to put the trash. Many things were out of order here! No ice on the first floor, television only worked sometimes. The menu on the tv said no information for many days! The juice machine at breakfast never worked. Husband went to take a shower only to discover no water. I called the front desk and was told they turned off the water because people were complaining there was no hot water! WTH!!
Soggiorno di 5 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Jacque

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pool was out of order, ice machine out of order, juice machine with breakfast out of order, cold water showers, blood on floor of elevator until we mentioned it to staff. Staff was friendly but offered no adjustments.
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

David

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property is in really bad condition, the elevator has pealing wallpaper and a warped door. The wind makes a VERY loud high pitched humming through the A/C unit all night. The bathroom vanity was all chewed up. I could have stayed in a casino for less money and it would have been much nicer. Very disappointed. Staff was very nice!!!!
Soggiorno di 3 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Deseria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stay was great. Staff was awesome and attentive.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Err

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location
Risposta di dsegura, il giorno 9 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Err

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good place very quite close to freeway and Shopping center
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terribile

Talaya

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The back door was supposed to be locked but it wasn’t, meaning anybody can access the property without having to be a guest. Suite door was broken and very hard to open. Bath tube was dented, damaged, and stained. Couch was very dirty. Appliance very old & a.c. not strong at all.
Soggiorno di 2 notti ad aprile 2024
Risposta di dsegura, il giorno 9 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Service was great.
Soggiorno di 2 notti a febbraio 2024
Risposta di dsegura, il giorno 9 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terribile

Cynthia

Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room itself was nice and bed was comfortable, but huge cockroach was in room in morning. So afraid left room immediately. Told woman at front desk she just said it was big. I have pics. I received a very small refund. I'm afraid of bugs.
Soggiorno di 1 notte a marzo 2024
Risposta di dsegura, il giorno 5 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Soddisfacente

Pamela

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia
The room was clean. Comfortable bed. Weird thing but the toilet is very short, low to the ground. (Good thing I've been doing my squats) Lots of noise from the freeway.
Soggiorno di 1 notte ad aprile 2024
Risposta di dsegura, il giorno 3 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Patricia, Moreno Valley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet, away from the chaos
Soggiorno di 3 notti a marzo 2024
Risposta di dsegura, il giorno 3 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Scarso

Charles

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
No pool, no hot tub, limited breakfast, no juices, exterior doors locks were broken, easy access to all! Rooms were clean, tv did not operate properly! Shower had no hot water.
Soggiorno di 3 notti a marzo 2024
Risposta di dsegura, il giorno 3 apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Layne

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No hot water in Shower. Tried in the morning, afternoon and evening and only luke warm at best Had to move to another hotel.
Soggiorno di 4 notti a marzo 2024
Risposta di dsegura, il giorno 27 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Brandon

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The pool and hot tub weren't working. Our bed was hard and warped outward. We didn't have hot water in the shower, however when I notified them about the shower, they had it fixed within a couple hours.
Soggiorno di 3 notti a marzo 2024
Risposta di dsegura, il giorno 27 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Scarso

Donielle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I booked double beds however, only got a king. I was told by the front desk that Expedia always double books, and since they were sold out, there was nothing that they could do. The reservation was made for 4 guests and it was impossible for my husband and I to sleep on the pullout couch, which is clearly a single user only bed. We ended up sleeping on the floor for a $200 plus a night booking. Not to mention the key to the room was constantly malfunctioning and requires many tries to open. The saving grace was the hotel front staff. Jason was amazingly nice even though this was beyond his control. However, he could have offered a discounted rate which would have saved the day.
Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 27 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Juan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Helpful staff. Good breakfast.
Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 27 mar 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terribile

nakia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Risposta di dsegura, il giorno 27 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Soddisfacente

Christian

Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Just dirty floor in hotel,dirty stairway, odd smells throughout the hotel, very old need renovation, small TV and old.
Soggiorno di 1 notte a marzo 2024
Risposta di dsegura, il giorno 21 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Buono

Sandee

Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 9 apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Soddisfacente

Mayra E

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The tub was dirty and had pubic hairs. I asked for towels and they told me to go to the lobby to ask for them.
Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 21 mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Eccellente

Branden

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a pretty every day run of the mall clean hotel. at its price point it gets a five star. I can’t think of anything negative about the property.
Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 21 mar 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Tina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent choice! was a wonderful experience. The one we stayed in in Reno was HORRIFIC! so, this was a great experience/comeback!
Soggiorno di 1 notte a marzo 2024
Risposta di dsegura, il giorno 21 mar 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi
overall great for business travel
Soggiorno di 2 notti a marzo 2024
Risposta di dsegura, il giorno 21 mar 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager