1. Unfortunately, this property did not come close to meeting the typical Westin standard. Very much in need of a remodel…from the rooms, to the public common areas, to the pool. Seemingly everything was not functioning….from elevator buttons, to falling ceiling tiles, to lack of toilet paper in the restrooms near the restaurants, to the clogged drains near the pool resulting in pooling water/mud. Keys didn’t work at the pool….had to prop the gate open with a rock. Towels were frayed and ancient. Bird poop all over the pool chairs. Pool umbrellas without pins to hold the umbrella up.
2. Human errors. First, they checked us in and gave us the key to AN OCCUPIED ROOM. Not making this up….we checked in and went up to our room….luggage in hand…..opened the door to the room to find occupants in the room in a compromising position. The front desk simply said “oops, not sure how that happened”…and offered nothing to us or the poor folks we walked in on. They then tried to give us an inferior room on the non-view side that the first room had.
Second, no one came to clean our room until day 3. Next, pool service was very understaffed…amazingly took 1.5 hours to get a simple hamburger for lunch and it came ice cold and beef jerkey well done.
Last, the convenience store with the Starbucks was closed at 8 am when the sign said it was open until noon.
Sadly, as a huge Westin fan….this place was waaayyy below the typical Westin. Serious management issue here.
