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Recensioni per Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 out of 5
Embassy Suites by Hilton Los Angeles LAX South/El Segundo
1440 E Imperial Ave, El Segundo, CA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 579 su 1475 recensioni" "
Valutazione di 8 - Buono. 320 su 1475 recensioni" "
Valutazione di 6 - Soddisfacente. 220 su 1475 recensioni" "
Valutazione di 4 - Scarso. 170 su 1475 recensioni" "
Valutazione di 2 - Terribile. 186 su 1475 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Aziz

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a very convenient place to stay in.
Soggiorno di 3 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 2 mag 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

4/10 Scarso

Joseph

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
The inside of the hotel looks better than the rooms. The rooms haven’t been renovated but they told us they were. Housekeeping forgot to provide service on multiple occasions.
Soggiorno di 3 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 2 mag 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. All our guestrooms were renovated along with our public spaces. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 Soddisfacente

Diana

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Servizi
Although this property supposedly underwent a recent renovation, it still felt tired. The indoor pool looked disgusting. I won’t be going back. I did appreciate the security guard in the basement parking garage.
Soggiorno di 2 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 30 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Terribile

Corina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Toilet was venting sewer gas and it was not fixed even after talking to front desk staff. We ran out of toilet paper and clean towels because our room was not cleaned for 3 days. Bathroom vents were dusty. Breakfast staff were excellent and friendly and food was good.
Soggiorno di 5 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 30 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Buono

Oswaldo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti ad aprile 2024
Risposta di Anthony Aguilera, Operations Manager, il giorno 29 apr 2024
Oswaldo, thank you for taking the time to complete a review of your stay. We are glad to see that it was a memorable experience for you and look forward to hosting you again the next time your tavels bring you to El Segundo.

10/10 Eccellente

WINDIE

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Airport shuttle close to LAX.
Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 28 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

10/10 Eccellente

Cortel

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed this hotel it was close to the airport and they gave me no problem checking in or out … I can’t wait so I could come back to this hotel and enjoy their free breakfast
Soggiorno di 3 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 27 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Terribile

Edward, GRAND JUNCTION

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There was no hot water
Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 27 apr 2024
Edward, thank you for taking the time to complete a review of your stay. I am sorry to see that there was issues with the hot water during your stay. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

2/10 Terribile

Gregoria

Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 28 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Buono

Leonardo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
good enough
Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 27 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Terribile

Kelli

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Left me at the airport for 2 hours after calling for a shuttle told me they were gonna comp my meal for it and they did not do that. Staff is terrible.
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 26 apr 2024
Kelli, thank you for taking the time to complete a review of your stay. I am sorry to see that the shuttle wait was a bit extended. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

6/10 Soddisfacente

Tony

Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 22 apr 2024
Tony, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Eccellente

Teresa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location and staff were very helpful
Soggiorno di 1 notte a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 20 apr 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed our location and staff! We thank you for choosing to stay with us here at Embassy Suites LAX South and look forward to hosting you again the next time your travels bring you to LAX.

10/10 Eccellente

Jean Mathias

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very professional I fell right at home
Soggiorno di 5 notti ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 18 apr 2024
Jean Mathias, thank you for taking the time to complete a review of your stay. We are glad to see our staff did an exceptional job of making you feel welcome and comforted. We hope to see you again the next time your travels bring you to El Segundo

8/10 Buono

Danielle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 18 apr 2024
Danielle, thank you for taking the time to complete a review of your stay. We are glad that you enjoyed your time and hope to see you again the next time your travels bring you to El Segundo.

10/10 Eccellente

Fernando

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good service and brakefast
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 18 apr 2024
Fernando, thank you for taking the time to complete a review of your stay. We are happy to see that you enjoyed our service and breakfast. We hope to see you again the next time your travels bring you to El Segundo

8/10 Buono

Grace

Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 20 apr 2024
Grace, thank you for taking the time to complete a review of your stay. We look forward to hosting you again in the near future

8/10 Buono

carl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
like the way you have to have a key to use elevators. and free breakfast, shuttles to and from airport
Soggiorno di 4 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 16 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Soddisfacente

In Whan, Newark

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Smell from bathroom sewer.
Soggiorno di 2 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 16 apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Eccellente

Deonta

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will be back!!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 15 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Anita, Westford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 21 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 2 notti a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Buono

Christopher

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Great proximity to Lax
Soggiorno di 1 notte ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Patrice

Soggiorno di 1 notte a febbraio 2024
Risposta di Glenda Rivera, General Manager, il giorno 11 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Breonne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to shopping and food. Convenient when it was time to hop on the freeway. We will be back soon!
Soggiorno di 2 notti ad aprile 2024
Risposta di Glenda Rivera, General Manager, il giorno 9 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Eleonore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 6 apr 2024
Eleonore, thank you for taking the time to complete a review of your stay. We are glad to see everything was good. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Eccellente

Eduardo Rodríguez

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 3 apr 2024
Eduardo, thank you for taking the time to complete a review of your stay. We are ecstatic to see that it was a great experience. We look forward to hosting you again when your travels bring you to El Segundo.

10/10 Eccellente

Saida

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
People vary nice and friendly
Soggiorno di 3 notti a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 2 apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Soddisfacente

Barend Johannes

Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 21 apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

6/10 Soddisfacente

Andrea

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
the receptionist had an attitude, like we were alarmed about the $44 parking for the night, but she was like well then park on the street then, like i get that but the delivery boy was something. we didnt stay long enough to rate the other things, just a quick trip.
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 1 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Buono

Ramnarine, Jamaica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Feel very safe
Soggiorno di 3 notti a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 6 apr 2024
Ramnarine, thank you for taking the time to complete a review of your stay. We are glad to see you felt safe and had a great stay. We look forward to hosting you again the next time your travels bring you to El Segundo.

4/10 Scarso

Justin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel itself was good. But I booked this hotel specifically because it had a shuttle from the airport. What they don’t tell you is that it stops at 11pm til 4am. Our flight landed at 10:50, so we missed the last shuttle. I called the hotel and they wouldn’t help us out, so we had to pay $80 for a taxi to take us less than 1 mile.
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 31 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

10/10 Eccellente

Manuel, Sunnyside

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was very nice and clean. Only complain is the amount of time we waited for their shuttle. We waited 45 minutes for it to arrive
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 29 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Lauri, Lincoln

Soggiorno di 2 notti a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 30 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

James, Malad City

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing special to add
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 26 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Buono

Reginald

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 26 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Annis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Excellent experience
Soggiorno di 2 notti a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 24 mar 2024
Annis, thank you for taking the time to complete a review of your stay. I am glad to see it was excellent. Thank you for staying and we hope to see you again the next time your travels bring you to El Segundo.

8/10 Buono

Osman

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hi
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 25 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Soddisfacente

Shawna

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 25 mar 2024
Shawna, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Eccellente

Eleuterio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the romantic mexican vibe this property gives, very comfy
Soggiorno di 1 notte a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 24 mar 2024
Eleuterio, thank you for taking the time to complete a review of your stay. We are glad to see you enjoyed the ambiance of our property and every other aspect of your stay. We do thank you for staying and hope to see you again the next time your travels bring you to El Segundo.

10/10 Eccellente

Katrisa

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone’s customer service was great
Soggiorno di 1 notte a febbraio 2024
Risposta di Glenda Rivera, General Manager, il giorno 24 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Kathy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Its easy access to the airport, as well as transportation …..it’s great that they have a restaurant.
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 22 mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Eccellente

Maria R

Soggiorno di 5 notti a novembre 2023
Risposta di Anthony Aguilera, Front Office Manager, il giorno 11 apr 2024
Good afternoon Maria, thank you for taking the time to complete a review of your stay. We are glad it was a great experience for you and look forward to seeing you again the next time your travels bring you to El Segundo

8/10 Buono

Micheline

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Blanket for pull out was like foam, very rough. We thought we were getting a 2 bedroom but i guess 2 room means 1 bedroom and pull out couch.
Soggiorno di 1 notte a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 21 mar 2024
Hello Micheline, thank you for taking the time to complete a review of your stay. Thank you for being kind with your scoring while I do see your feedback in regard to the pillow. I will pass this along to our housekeeping team so that they may investigate the quality of the sofa blankets. Thank you for choosing to stay with us and have a great evening

10/10 Eccellente

Rizalina, Chandler

Soggiorno di 1 notte a marzo 2024
Risposta di Anthony Aguilera, Front Office Manager, il giorno 21 mar 2024
Rizalina, thank you for taking the time to complete a review of your stay with us. We see you had a great stay. Your review will be shared with the team as a way to celebrate their hard work in delivering a great experience for you.

4/10 Scarso

Waynette, Cedar hill

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was kinda okay when I got there because I was on the 4th floor and I have Acrophobia and had no idea that was my room number and it have narrow halls and area is not closed in. I called desk first person said we sold out so we don’t know what else to do but issue you a refund. wth? Then someone nicely called and said I could stay in a lower level room on 2 which wasn’t as bad. Every thing there is expensive. Limited bar. Breakfast is not good very bland. Room service horrible. Room temperature freezing like you in jail…ordered more blankets and they NEVER came. The hotel is Not near nothing but a warehouse. Parking garage old and we feared busting a pipe driving in with a big SUV. WiFi horrible never could keep television on the right station it blanked off! Couldn’t view room bill on TV because the buttons on remote didn’t work. Card electronic keys locked us out of room and we had to wait on maintenance to come and it took forever and we had a kid and our take out food got cold and got colder when we finally entered cold room!!! this our Last time staying at any embassy suites!!! It’s hard to believe Hilton own them. Hilton is usually a VERY nice hotel!
Soggiorno di 3 notti a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 19 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Terribile

Brittany J

Horrible service and stay
Soggiorno di 4 notti a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 19 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

4/10 Scarso

Debra, San Antonio

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Received a handicap room, had 3 children only 2 towels in bathroom for 5 people. The toilet did not work. Staff unfriendly at check in. Did not request handicap room. Very no no sleep
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 19 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 Soddisfacente

Mark, Ridgecrest

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Front desk was supposed to call me when room was ready. They didn't. Goog thing i checked an hour and a half later, standing in line twice. Room was supposed to be smoke free. Bedroom reaks of Marijuana. Not happy.
Soggiorno di 1 notte a marzo 2024
Risposta di Glenda Rivera, General Manager, il giorno 19 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 Soddisfacente

Kristi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Glenda Rivera, General Manager, il giorno 19 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.