4/10 Scarso
Heather
Viaggio con la famiglia
28 lug 2025
These people at the Hard Rock are scam artists. Be prepared to drop lots of extra 💰. I do NOT recommend this place. They will suck every extra penny out of you and have no regrets about it. There is 0% customer service from the management and Front Desk. Children are free at this establishment, but their system defaulted back to two adults at the time of booking and I didn’t catch it and neither did they when I called the hotel to confirm our reservation tor 3 people (they confirmed we were good) but then made me pay $880 to add her even the children are free and she was added but fell off. In addition, I got food poisoning while I was here. Then make sure you do not get the prepaid taxi service from the hotel. Just use a regular taxi. They charged us $300 round-trip and then would not change our return time after our flight was delayed and said we had to sit at the airport for 5 hours because they would not budge on our time…they do not take into consideration delayed flights and made us pay for another taxi for $140 so we ended up paying $440 in taxis because of them just to get to and from the airport. Also, you cannot swim in the ocean at this establishment as it’s too dangerous so all the excursions you have to do in town, including any snorkeling or anything of its kind so that gets extremely expensive and the time it takes to get to and from town to each excursion will eat up several hours of your day…Hotel is nice and the weight staff is very friendly but…
Heather
Soggiorno di 5 notti a luglio 2025
