Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 775 su 1004 recensioni" "
10 - Eccellente
775
Valutazione di 8 - Buono. 182 su 1004 recensioni" "
8 - Buono
182
Valutazione di 6 - Soddisfacente. 30 su 1004 recensioni" "
6 - Soddisfacente
30
Valutazione di 4 - Scarso. 6 su 1004 recensioni" "
4 - Scarso
6
Valutazione di 2 - Terribile. 11 su 1004 recensioni" "
2 - Terribile
11
9,6/10
Pulizia
9,6/10
Personale e servizio
9,4/10
Servizi
9,6/10
Condizioni e dotazioni della struttura
9,4/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Teresa
Viaggio di gruppo
3 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
L’hotel è fantastico, il personale è gentile e molto disponibile. È vicino a metro, bus e stazione a quindi ci si muove molto facilmente.
Teresa
Soggiorno di 4 notti a luglio 2023
Risposta di Only YOU Hotel Atocha, il giorno 6 ago 2023
Chère Teresa, L'équipe d'Only YOU Atocha tient à vous remercier de nous avoir choisis pour votre séjour à Madrid. Nous sommes ravis d'apprendre que vous avez apprécié la situation privilégiée de l'hôtel, la chambre, les restaurants et le service de tout notre personnel.Nous nous réjouissons de vous accueillir à nouveau lorsque vous reviendrez à Madrid !Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
10/10 Eccellente
Stefano
Viaggio di gruppo
17 apr 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto al top: posizione, servizi, pulizia, confort
Stefano
Soggiorno di 4 notti ad aprile 2023
Risposta di Only YOU Hotel Atocha, il giorno 19 apr 2023
Caro StefanoPrima di tutto vorrei ringraziarla per aver condiviso la sua recensione sul suo recente soggiorno all'Only YOU Atocha.Siamo lieti di sapere quanto sia stata bella la sua esperienza, apprezzando la posizione, la camera e il servizio in generale. Il nostro obiettivo è quello di far sentire ogni nostro ospite come a casa propria e con commenti come questo possiamo dire di aver raggiunto l'obiettivo. Saremo lieti di accogliervi nuovamente quando tornerete a Madrid!Grazie mille per averci scelto.Saluti,
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
24 mag 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value
Room and hotel really charming and high level service.
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2021
Risposta di Equipo Only YOU Atocha, il giorno 3 lug 2021
Dear Guest,
Thank you for sharing with us and other Expedia users your comments on your recent stay at
We are glad to know that you enjoyed our spacious rooms and facilities.
We would love to welcome you back again any time soon on any further trips to Madrid, and make you feel home again.
Best regards,
8/10 Buono
Alfredo
Viaggio di gruppo, Viaggio di lavoro
27 lug 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alfredo
Soggiorno di 1 notte a febbraio 2020
8/10 Buono
Margherita
25 mag 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Margherita
Soggiorno di 1 notte a maggio 2019
10/10 Eccellente
Viaggiatore verificato
Viaggio di coppia
18 mar 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tutto molto curato, grande attenzione ai dettagli. Clienti ben seguiti.
Viaggiatore verificato
Soggiorno di 2 notti a marzo 2019
10/10 Eccellente
Tory
Viaggio con la famiglia
2 mag 2024
Good
Tory
Soggiorno di 3 notti ad aprile 2024
8/10 Buono
Nanako
Viaggio di coppia
26 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Front Desk Trainee, il giorno 27 apr 2024
Dear Nanako, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Cesar
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Muy buen hotel
Cesar
Soggiorno di 5 notti ad aprile 2024
Risposta di Front Desk Trainee, il giorno 26 apr 2024
Estimado Cesar , ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado!¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!
10/10 Eccellente
Moshe, Tel Aviv
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is clean well maintained. Friendly staff.
Some construction around the hotel, especially if you are coming from Atoch train station.
Moshe
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 25 apr 2024
Dear Moshe, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Boris
Viaggio con la famiglia
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unique experience at this hotel that is very comforting. Next to a lovely and huge park that you must visit.
Boris
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 25 apr 2024
Dear Boris,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,
8/10 Buono
Mary
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are terrific - very responsive and welcoming. The room was very nice. Comfortable bed and great shower. The only thing that needs improvement is the breakfast. The restaurant and terrace are lovely. We just found that the quality of the food at the breakfast was just okay and the layout of the buffet was challenging. All in all a lovely stay and the staff and little extras made it a lovely stay.
Mary
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Agent , il giorno 21 apr 2024
Dear Amary,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha, as well as your dedication for doing the quality survey.I'm glad you enjoyed your stay in Madrid. We will take note of the improvements that you have told us to continue offering the best service.We hope to see you back soon in Madrid and be able to exceed your expectations.Greetings,
10/10 Eccellente
Daniel
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel, clean comfortable linens, confortable bed, clean bathroom, great water pressure, USB plugs for electronics. Beautiful lobby with a great bar and location at the end of grand via in atocha is excellent
Daniel
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 21 apr 2024
Dear Daniel,You don't know how happy we are to read your comment and hear about your experience.We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review as positive and detailed as this one.It is a pleasure to hear that you liked the room, the location and our lobby. You will always be welcome, and at the same time we hope to see you again soon!Greetings,
10/10 Eccellente
Brian, Edmonton
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good. Rooftop bar was nice.
Brian
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk Trainee, il giorno 21 apr 2024
Dear Brian, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, and that you liked the rooftopbar.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Peter
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Peter
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Desk Team, il giorno 16 apr 2024
Dear Peter,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and as well for giving us a good score.We hope to see you again here.Kind regards,
10/10 Eccellente
Eduardo
Viaggio con famiglia e bambini piccoli, Viaggio di coppia
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great!
Eduardo
Soggiorno di 6 notti ad aprile 2024
Risposta di FRONT DESK TEAM, il giorno 15 apr 2024
Estimado Eduardo,En primer lugar, me gustaría agradecerle la confianza depositada en Only YOU Hotel Atocha. Es un verdadero orgullo para nosotros leer comentarios como el suyo, que hacen que sigamos trabajando cada día para satisfacer todas las necesidades de nuestros clientes y ofrecer un servicio excelente y único.¡Le esperamos pronto de vuelta en Only YOU Hotel Atocha!
8/10 Buono
Carlos
Viaggio di coppia
14 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Buen hotel con gran diseño. Exelente ubicación.
Carlos
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 14 apr 2024
Estimado Carlos,De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia y por escribirnos un review. Es un placer escuchar que ha disfrutado de la experiencia que ofrecemos. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.Un saludo,
10/10 Eccellente
Suzanne
Viaggio con la famiglia
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great choice for a weekend in Madrid- amazing hotel with great service
Suzanne
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Trainee, il giorno 14 apr 2024
Dear Suzanne, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
8/10 Buono
BENJAMIN, Coral Gables
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fair value for money. In front of Atocha station.
BENJAMIN
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Agent , il giorno 13 apr 2024
Dear Benjamin, Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Maribeth, Chester Springs
Viaggio di coppia
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Short walk to the Prado Museum. Nice 7-th Floor Outside Restaurant.
Maribeth
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 13 apr 2024
Dear Maribeth, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, by the location and the Restaurant. In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Barry
Viaggio di coppia
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location,fantastic and helpful staff,quiet,very comfortable.
Barry
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Trainee, il giorno 11 apr 2024
Dear Barry,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.A cordial greeting,
10/10 Eccellente
Peter, Ottawa
Viaggio di coppia
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel staff was very friendly and courteous. Attentive to every detail. In our case they were very meticulous to ensire our stay was enjoyable and memorable. For this stay, definitely a 5-star, if not six!
Peter
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk Trainee, il giorno 10 apr 2024
Dear Peter,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time, we would like to thank you for writing a review as positive and detailed as this one.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind regards,
10/10 Eccellente
Jonathan
9 apr 2024
Jonathan
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Agent , il giorno 30 apr 2024
Dear Jonathan,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Greetings
Dear Yoriko,First of all, I would like to thank you for the trust placed in Only YOU Hotel Atocha, as well as your dedication in responding to the quality survey.I am glad that you enjoyed your stay in Madrid. We will take note of the improvements you indicate to continue offering the best service. In relation to the Expedia guest category, we would not be able to tell you what caused the category drop from Gold to Blue.On the hotel's part, we always offer the option of a free upgrade to Expedia Gold customers, as long as we have superior category rooms available for your stay.On the other hand, the rooms do not include complimentary water, which is why we offer it from reception, where you can request it throughout your stay.We hope to see you back soon in Madrid and to be able to exceed your expectations.
10/10 Eccellente
Guy and Lara
7 apr 2024
Guy and Lara
Soggiorno di 1 notte ad aprile 2024
Risposta di FRONT DESK TEAM, il giorno 28 apr 2024
Dear Guy and Laura,On behalf of the entire Only YOU Atocha team we would like to thank you for your score.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,
10/10 Eccellente
MARISOL
2 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great!
MARISOL
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Trainee, il giorno 3 apr 2024
Dear Marisol,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
8/10 Buono
Natasha
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the room and the location but the breakfast options were a bit disappointing
Natasha
Soggiorno di 1 notte a marzo 2024
Risposta di FRONT DESK TEAM, il giorno 4 apr 2024
Dear Natasha,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.At the same time we would like to apologize if we did not reach your expectations regarding to the breakfast.We hope to see you again soon at Only YOU Atocha to offer you the best stay and experience possible.Greetings,
10/10 Eccellente
Alfonso
29 mar 2024
Alfonso
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 19 apr 2024
Dear Alfonso,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Jorge Armando
Viaggio di coppia
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo bien
Jorge Armando
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Team, il giorno 30 mar 2024
Estimado Jorge,En nombre de todo el equipo de Only YOU Atocha nos gustaría agradecerle su reseña.Es para nosotros todo un placer leer comentarios como el suyo. Esperamos volver a verle pronto en Only YOU Atocha para volver a hacerle sentir como en casa.De nuevo, muchas gracias por habernos elegido.Un cordial saludo,
10/10 Eccellente
Masail
29 mar 2024
Masail
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk Trainee, il giorno 18 apr 2024
Dear Masail,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Kem
Viaggio di coppia
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were excellent in meeting our needs and concerns, plus assisting with very good information for Madrid.
Kem
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk Agent , il giorno 29 mar 2024
Dear Kem,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offered.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Best regards,Frontdesk TeamOnly YOU Hotel Atocha
10/10 Eccellente
Coty
Viaggio di coppia
26 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms a bit on the small side but overall great experience, had many good gestures thru our stay
Coty
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 26 mar 2024
Dear Coty,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Isabelle
Viaggio di coppia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très dynamique comme endroit.
Isabelle
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 26 mar 2024
Dear Isabelle,We are delighted to hear that you have enjoyed your stay with us and that you have had a wonderful experience. At the same time we would like to thank you for writing a review.At Only YOU Atocha we strive day by day so that all our guests have the best time possible like the one you describe, comments like yours motivate us to continue improving and striving.We will be happy to welcome you again if you return to Madrid.Kind Regards,
10/10 Eccellente
awilda
25 mar 2024
awilda
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 14 apr 2024
Dear Awilda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Paul
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location near train stations and museums
Paul
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 25 mar 2024
Dear Paul, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Sonia
24 mar 2024
Sonia
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 13 apr 2024
Estimada Sonia, ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!
8/10 Buono
Margot, Oakland
23 mar 2024
Margot
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Agent , il giorno 13 apr 2024
Dear Margot,First of all, I would like to thank you for your trust in Only YOU Hotel Atocha and for dedicating a minute to response our quality survey.We hope to see you again here.Kind regards
10/10 Eccellente
Gracia
Viaggio di coppia
21 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The decor of the hotel is unique and replicates throughout all areas. Mercedes at the guest experience desk was extremely helpful and provided useful tourism advise and extra assistance with train bookings. We were recommended to include the breakfast buffet and was the best decision. Unfortunately we had to ask for a picnic bag due to early check out and that was really disappointing- no drink nor healthy food was included in our bags. Rooms clean, modern, spacious and a really nice hot shower with plenty mirrors and good lighting
Gracia
Soggiorno di 2 notti a marzo 2024
Risposta di FRONT DESK TEAM, il giorno 23 mar 2024
Dear Gracia,On behalf of the entire Only YOU Atocha team we would like to thank you for your review.It is a pleasure for us to read comments like yours. Knowing that you have had such a magnificent experience motivates us to continue striving so we can offer the same experience that you had to all our future guests. I will be happy to share your comment with the whole team and I will personally congratulate Mercedes for making your experience so wonderful.We hope to see you again soon in Only YOU Atocha to make you feel at home again.Again, thank you very much for choosing us.Greetings,
10/10 Eccellente
Patrick, Ballwin
Viaggio con la famiglia
20 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super clean and wonderful staff.
Patrick
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 22 mar 2024
Dear Patrick, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer, either by staffIn Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Esmeralda
Viaggio di lavoro
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente atención del personal, muy bien ubicada
Esmeralda
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 22 mar 2024
Estimada Esmeralda,De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia y por escribirnos un mensaje tan delicado. Es un placer escuchar que ha disfrutado de la experiencia que ofrecemos, ya sea por (staff, ubicación). En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. De nuevo, muchas gracias por haberse quedado con nosotros y haberse tomado el tiempo de escribir tal reseña.Esperamos volver a recibirle pronto.Un saludo,
10/10 Eccellente
Mary
16 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was as friendly as the property was charming!
Mary
Soggiorno di 1 notte a marzo 2024
Risposta di FRONT DESK TEAM, il giorno 16 mar 2024
Dear Mary,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us a review. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Margot, Oakland
11 mar 2024
Margot
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk Trainee, il giorno 1 apr 2024
Dear Margot,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one!Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Francisco Javier
Viaggio di coppia
8 mar 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Francisco Javier
Soggiorno di 3 notti a marzo 2024
Risposta di FRONT DESK TEAM, il giorno 9 mar 2024
Estimado Javier, De parte de todos los miembros de Only YOU Atocha nos gustaría agradecerle habernos elegido para su estancia, Es un placer saber que ha disfrutado de la experiencia que ofrecemos.. En Only YOU Atocha nos gusta fijarnos en los pequeños detalles y ofrecer a cada huésped una experiencia personalizada y a la altura de sus expectativas. Esperamos volver a recibirle pronto.Un saludo
8/10 Buono
Adolfo, San Juan
5 mar 2024
Adolfo
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk Trainee, il giorno 25 mar 2024
Estimado Sr. MARTI, ¡Muchas gracias por confiar en Only YOU Hotel Atocha!Nos gustaría aprovechar la ocasión para agradecerle que haya dedicado una parte de su tiempo a compartir su experiencia. Para nosotros es muy importante conocer su opinión ya que nos ayuda a seguir trabajando cada día para superar las expectativas de nuestros clientes y ofrecer un servicio excelente. ¡Nos alegra conocer que la estancia ha sido de su agrado! ¡Gracias nuevamente y esperamos verle muy pronto en Only YOU Hotel Atocha!
10/10 Eccellente
Amanda Jane
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amanda Jane
Soggiorno di 4 notti a febbraio 2024
Risposta di Front Desk Trainee, il giorno 25 mar 2024
Dear Amanda,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
8/10 Buono
Hongjun
Viaggio di lavoro
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is OK.
Hongjun
Soggiorno di 5 notti a febbraio 2024
Risposta di FRONT DESK TEAM, il giorno 9 mar 2024
Dear Hongjun, On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,
10/10 Eccellente
Jorge Armando
2 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy bien !! Los cuartos muy cómodos ! Y súper cerca de la estación de atocha
Jorge Armando
Soggiorno di 1 notte a febbraio 2024
Risposta di FRONT DESK TEAM, il giorno 9 mar 2024
Estimado Jorge, En primer lugar, le agradecemos que se haya tomado la molestia de escribir esta reseña.Nos alegra saber que ha disfrutado de la experiencia Only YOU y esperamos a repetir con nosotros en el futuro. El esfuerzo de todo nuestro equipo se refleja en comentarios como el suyo que nos motivan a seguir trabajando igual de duro para ofrecer este tipo de experiencias a todos nuestros huéspedes. Estaremos encantados de volver a verle pronto. Muchas gracias y un saludo,
10/10 Eccellente
Bing, Highland Park
2 mar 2024
Bing
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk Trainee, il giorno 25 mar 2024
Dear Bing,Thank you for choosing the Only YOU Hotel Atocha, We would like to take this opportunity to thank you for taking the time to share your experience. Your opinion is very important to us as it helps us to continue working every day to exceed our customers' expectations and offer an excellent service. We are pleased to hear your stay was a pleasant one! Thank you again and we hope to see you soon at the Only YOU Hotel Atocha!
10/10 Eccellente
Liz
Viaggio con la famiglia
23 feb 2024
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
location
Liz
Soggiorno di 3 notti a febbraio 2024
Risposta di Front Desk Team, il giorno 24 feb 2024
On behalf of all the member of Only You Atocha we would like to thank you for leaving us a good ratingWe hope to see you again soon to offer you the best stay and experience possible!Greetings,Front Desk teamOnly You Atocha
10/10 Eccellente
Victor
Viaggio di coppia
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is conveniently located across the street from Atocha Train Station. You are within walking distance to the center of town. If not catch a cab outside of the hotel. The staff was very helpful and hospitable.
Victor
Soggiorno di 1 notte a febbraio 2024
Risposta di FRONT DESK TEAM, il giorno 20 feb 2024
Dear Victor,On behalf of all the members of Only YOU Atocha we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed the experience we offer.In Only YOU Atocha we like to look at the small details and offer each guest a personalized experience and live up to their expectations.Again, thank you very much for staying with us and taking the time to write such a review.We hope to welcome you again soon.Greetings,Front Desk Only You