Hotel vicino a Major Hillard Library - Chesapeake

“No great poorly managed”

“Broken wash basin, damaged entrance door lock, no shade for the lamp, no toliet roll to hold toliet paper, no plug in for the shower to fill up, hole in the bath tub that water could get into to damage downstairs.It was room #218 that we was stuck with. At first, we were given room 128 but found out everything was so dirty - unmade beds, dirty towels piled up and drinks were left on the table, so we protested. Then we were guven a different room but it was room# 218 as I already mentioned the...

“Staff is excellent! Safety is good. Property already needs repairs. Water leaking around light in the shower. Room above not in use. Hot water took 20 minutes to warm the shower or reach kitchen sink. Rooms looked clean but, Found trash behind a dresser. Sticky spots on counters and in drawers next to bed. Ants in shower. Lights are led and strangely wired. Smell of a gas leak near EV chargers. All was brought to staff attention and included maintenance. No one could offer us any help beyond...

“This is a spectacular little boutique hotel in downtown Norfolk. The location is great for walking to the theater and the water district. There’s dining everywhere. The biggest bonus is the glass art museum that’s included with your stay.”

“Great staff”

“Breakfast, and the staff in the breakfast area, were great. The front desk staff was friendly and helpful at check-in and every morning. The room was comfortable (the air conditioner was pretty loud when the compressor kicked in). The shower was great. The only problem was that housekeeping never came to clean or replenish the towels in the six days we stayed, even when we stopped by the front desk in the morning to inform them that we would be away for the day. The TV was very loud when it came...

“All good”

“The staff was very friendly. The room was nice, clean and comfortable. I wish there were access to stairs though.”

“The staff were polite and helpful. However, the hotel did not have an accessible room with a waterside view. I booked two rooms, we had to call down to reception to have the rooms cleaned two days in a row. The entire hotel needed to be overhauled and renovated, it appeared very run down. I have family who resides in the area and I would not stay there again.”

“Ok”

“The property was clean. Not exceptional. Staff helpful. Breakfast not the greatest. The stay was nice but for the price they need to upgrade. Carpet definitely needs to be changed.”

“Clean and tight. Not a luxury stay, but perfect for everything else!”

“The staff is great. They must have kept my notes from a prior stay, they put me in a corner room/ top floor which was surprisingly quiet and peaceful. Bed linens impeccably clean. Interior of the room clean and well maintained. That said, cosmetically speaking, the property is showing signs of wear, which is to be expected, I suppose. Overall, this is a great value, with a friendly and attentive staff, where you can get a peaceful night's sleep despite it being in a somewhat busy area of...

“Staff is excellent”

“Rooms are clean,Great owners friendly, safe,no Roaches, good Hotel for the price”

“Room was a little run down”

“Great experience! The front desk staff was exceptional!!”

“location”

“some one either threw up or spilled liquid on rug inside front entrance. they put a wet floor sign up til it dried then left the dried mess there all weekend. 4 of us were staying in the room, when we arrived we had 2 washcloths nothing else!! called front desk and was told they couldn’t leave desk so we went down to pick up towels and were told they were in dryer , come back in 10 minutes. that could have been explained when we first called them…. the rod holding our shower curtain was hanging...

“Hotel pulito e personale gentile ”