Hotel vicino a Matthews Heritage Museum - Charlotte

“Parking always full!!!”

“Una notte la si può fare, ma sei lontano da tutto. Per fortuna c'è UBER.”

“We left about 20 minutes after checking in the woman at the front desk was very nice however I was a mom and teenage son party and did not go safe. Anytime my 14 year-old son feels like he has to stand in between me and men that is not a good situation. There were multiple men just setting outside and a drunk man at the top of the stairway on floor three when we got off the elevator. The hallway and room smelled bad.”

“Absolutely do not recommend. When I booked, I realize I wasn’t booking a 5 star hotel—my expectations were reasonable. My family and I were traveling for soccer and it was a last minute booking. I only have 2 criteria for a stay for me to be happy—clean and safe. The property is not well maintained—pool was drained for the duration of our trip (with no indication prior to booking), the AC was not working property in the lobby/breakfast area to the point where staff had brought in floor units....

“Breakfast was not always heated and sometimes sat cold. My car was vandalized parked in the front of hotel lobby. Alerted front desk, manager was supposed to contact me as they were on the premises. No contact from Mgr, checked out the next day instead of staying thru the reservation. Homeless people on the grounds by the dumpster.”

“The room was smaller compared to their other property in Rock Hill. Also didn't have ice maker, a bigger leather chair and a rotating desk chair like the Rock Hill SC property. I like that it was very clean, the AC was great and the staff was very attentive and nice. Yes, I'll recommend it.”

“Puede mejorar si ponen atención a los detalles.”

“For a last minute book, it was great,clean, and 6mins from our destination.”

“All good”

“Peaceful setting for those wanting to relax and enjoy life while away from your house .”

“Overall stay was great but the self parking was confusing and a bit inconvenient.”

“Absolutely wonderful experience! Beautiful hotel, everything was so clean and well-maintained. The staff was incredible, so friendly and accommodating, especially James. The area around the hotel is gorgeous and has so many stores, restaurants, and the BEST coffee shop! We will definitely be back. Also, we were able to bring both of our dogs and they were treated like royalty!”

“The room was clean and very comfortable. The property was maintained very well and there weren’t any complaints. The breakfast was nice and had some good fresh fruit and healthy options. The staff was very kind and polite. My only complaint was that room service opened the door to come clean later in the afternoon and didn’t knock first so that was akward. Hotel and area are nice overall”

“The cleanliness of the rooms could have been a bit better. There was some molding in the shower and mystery spots on the walls of the bathroom all the way to the ceiling. There was also a hole in the bathroom wall. The Mini fridge was filled with rust as well. The staff was great!”

“ Very clean. Good location. ”

“n”

“You can hear doors slamming, people talking, and traffic very clearly in the rooms. The shower was terrible, poor water pressure, nowhere to put any products you might use while showering, and nowhere to hang a towel to grab when you’re done. The tile and shower itself are old and look dirty. Bed was okay. Useless coffee in room and have to pay for it downstairs. Won’t be back.”

“Very clean and unique”

“It was great”

“We encounter multiple roaches in rm 112. Reported it twice. Extremely disappointed. Will never stay at this location again.”