Hotel vicino a McMahan Plaza Shopping Center - Louisville

“The front desk person was not friendly, and not helpful. We had a dinner that was suppose to be deliver”

“Avoid, outdated, thin walls, desk clerks unresponsive to complaints. ”

“Yes”

“The sheets ”

“Room was dirty (stain on carpet, dresser drawer falling off tracks, tv non-operational). ”

“Clean room, modern TV, Thermostat. Fridge and Microwave. Great Bath tub/shower. Overall a great stay”

“Great staff!”

“Full hot breakfast and dinner; indoor and outdoor pool, friendly staff”

“Everyone was very hospitable. ”

“El servicio del personal fue muy amable, la habitación limpia, aunque en el tiempo que estuvimos no se aspiró, únicamente se cambiaron toallas y respiraban las camas. Una quedó mal tendida con las sábanas sueltas. El jacuzzi no estaba funcionando, información que no supimos y nos habría gustado disfrutar ese espacio. Los niños gozaron la alberca. Los restaurantes buenos. En general, agradable estacia.”

“Our stay at this Hotel was amazing. From friendly service going above and beyond expectations to be helpful, to rooms that were modern, clean and welcoming and a good breakfast selection. I absolutely recommend this hotel and supervisor Karen ;-) A life saver!”

“The property is in good shape for its age.”

“Came for Derby and paid a very high price for this place, ($600/night!) Way overpriced for the quality of hotel. If you want to sleep in the middle of a freeway and listen to it all night, this is your place. Also, the in room amenities are non-existent. There is a little coffee maker but they give you paper cups and only one pre-filled coffee filter per day! We will not be coming back.”

“Nice property, good breakfast ”

“Everything was nice. The cleaning products they use makes the room smell weird but you get used to it. Slept comfortably and the staff was very helpful and accommodating”

“This hotel is next to an event space that played extremely loud music all night way into the morning. I was unable to get any rest. I checked out in the middle of the night. As I was checking out I was told that I could not be refunded for my stay. I stated that I was not trying to get a refund I just wanted to check out. I was not offered any type of discount and no apology. I feel like the situation could have been handled differently. I wouldn’t stay here again. ”

“Was there for the Kentucky Derby. Staff and management went above and beyond to make every guests experience second to none.”

“Do not judge a book by its cover. They are doing renovation in the area around the hotel. Once you find the small entryway you will see a beautiful hotel. Inside is wonderful. Staff was kind and on top of everything you wanted. Bar in lobby. Food on premises or within walking distance. Grocery store a 1/2 block. We would stay there again. Very clean and quiet rooms. ”

“Easy check in. Very clean room”

“Very nice, peaceful, and clean. Wonderful to stay in such a historic manor. Staff very helpful.”