2/10 Terribile
Andrew
Viaggio di coppia
11 lug 2025
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Do NOT stay at this hotel. I will start with the good. It’s a short walk to the tram. Now for the bad. We did not sleep. The room was so noisy. Paper thin walls and reception is not staffed 24/7 so you can’t raise staff after hours. 4 separate rooms were noisy. One above us had kids stomping on floor and crying until 4 am. One person was vacuuming in another room in the early hours of the morning. Someone had TV up full blast throughout the night, and someone banging on the door of the room opposite at 5 am. We approached the Manager in the morning and to her credit she acknowledged the issue straight away with the comment “not again. I’ve told them”. She said it wasn’t the first time people had complained. So the story is, the hotel has new owners and have an arrangement with the State Govt. If any rooms are empty the the hotel give them to the homeless, crack-heads, displaced persons etc. it explains the issues we had! On top of that, the room was filthy. The carpet was stained and there was dust on top of the power points and the air vent was clogged with heavy dust and grime. The toilet roll holder had been snapped off the wall and the wall was poorly patched with gap filler. The toilet brush was caked in toilet paper from previous use. Each side of the bed had one pillow which was like a pancake. The TV glitched, shower dripped & took 3 mins to get warm, and we were not supplied face washers. We were offered a refund which we took and moved to another hotel.
Andrew
Soggiorno di 5 notti a luglio 2025