Hotel vicino a Merle Hay Mall - Des Moines

“It was your basic hotel room. We had trouble with the shower/bathroom. The tub was rusted through on the bottom, and the water pressure was laughable. Also, it was either the temperature of the sun, or freezing cold with no in between. The staff was great and had answers to everything we asked. The elevators and hallways often smelled of weed, and seemed to leak through the vent in the bathroom. Other than that the bed was fine, and the TV was nice. The restaurant attached to the hotel had good...

“Very clean property. Beds were comfortable. Staff very friendly”

“This hotel was not cleaned and falling apart. Our room was disgusting and the hotel was not safe. There were homeless people in the lobby and using the bathrooms inside the hotel. We ended up getting a refund and going to a different hotel.”

“Good ”

“Good place”

“New, clean and exactly what expecting from a Hilton”

“Great stay. Clean room, great bed, plenty of towels, nice night ight in bathroom. Shower had shampoo/conditioner bottles. Parking is free. Breakfast was typical hotel stuff but plenty of variety. Area was kept clean. Pool & hot tub were very nice too.”

“The room and the cleanliness were great. The person who was supposed to cook the hot portion of breakfast didn’t show and the staff disappeared so they didn’t even explain what had happened. I would use this hotel chain again. It seems all businesses are plagued by poor employees now”

“The hotel is kind of a maze but it’s so cute! The indoor outdoor pool needs more chairs but it’s well sized and clean. The rooms are spacious and clean. Their breakfast last longer than a lot of hotels I’ve been to.”

“All fine. Nice and comfortable rooms”

“The door to the bathroom was not aligned correctly and it was hard to close. The new carpet had a very strong smell to it. The smoking area was right at the front door so you had to walk through cigarette smoke and smell. Breakfast was just okay. They were doing construction during our visit. There were mattresses laying out by the dumpster. We won’t be staying there again.”

“Extremely friendly staff and clean rooms”

“Would stay again! Maria at the front desk was great!”

“The breakfast was fresh, the rooms were nice but we did have a few ants in our bathroom.”

“Good”

“Clean”

“Despite other negative reviews, the stay was better than expected, room was clean and had useful inner and outer doors, even several hot breakfast items in the morning.”