Hotel vicino a Mountain Mall - Gatlinburg

“Clean, spacious room, convenient to shops and attractions.”

“Check-in was quick and the service was excellent.”

“Yes”

“I had a fantastic experience at this hotel. The staff were welcoming, the room was spotless and comfortable, and the amenities were well‑maintained. Breakfast was fresh and far better than expected. Every interaction felt genuine, and I left feeling relaxed and well cared for. I’d gladly stay again.”

“Probably my best stay in a hotel in the Smokies! The customer service was outstanding, the room was clean and cozy with the roaring creek off the balcony with 2 nice rocking chairs. The property is well maintained. The REAL breakfast at the Heirloom House was included each day and a real sit down, order from the menu, upscaled restaurant. They serve dinner and drinks as well. Excellent customer service there too. If you need anything like ice or water or towels, it's only a text message away and...

“Ottima posizione, staff cordiale. Stanza spaziosa, ma bocchettone dell’aria attaccato al letto è abbastanza rumoroso. Colazione migliorabile. Parcheggio coperto ok.”

“Room was clean and comfy. They came to clean room daily. Very sweet people all around!!!! We will stay here from now on. The convience of the room to the main attractions was great!!!! Amazing family trip!! ”

“The room is spotless and beautiful. We will definitely stay here again!”

“Clean rooms, really great receptionist!”

“The staff was courteous and helpful, the facility was nice and conveniently located, a very positive experience.”

“Awesome! Customer service excellent ”

“Having access to the trolly was great! Breakfast was also amazing. Rooms were clean and the pool area was amazing for the kids. I would highly recommend this hotel to anyone traveling with family.”

“Staff throughout the hotel were very nice and accommodating. Breakfast staff were rude and not helpful. Would have been nice if healthy food would have been offered (i.e fruit or yogurt). Parking is always a little rough when you have large trucks. It would have been nice to know about the $15 per night packing fee. That was new to us. Overall a good place to stay very convenient to the strip and walking distance to everything in Gatlinburg. ”

“Clean room, close to town, friendly staff”

“Great location. Staff was very friendly!”

“Very helpful ”

“Found a couple bugs in the room. ”

“I appreciated the location, close to the Great Smoky Mountains NP and downtown Gatlinburg, the courtesy of the reception staff, the free parking. The breakfast could be improved for variety and quality”

“Very clean ”

“The hot tub was great. Everything was clean”