Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi
Recensioni
8,6
Eccellente
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 86 su 162 recensioni" "
10 - Eccellente
86
Valutazione di 8 - Buono. 54 su 162 recensioni" "
8 - Buono
54
Valutazione di 6 - Soddisfacente. 9 su 162 recensioni" "
6 - Soddisfacente
9
Valutazione di 4 - Scarso. 8 su 162 recensioni" "
4 - Scarso
8
Valutazione di 2 - Terribile. 5 su 162 recensioni" "
2 - Terribile
5
9,0/10
Pulizia
9,0/10
Personale e servizio
8,6/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Eugène
27 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Eugène
Soggiorno di 2 notti a marzo 2024
Risposta di Jacqueline Karaba, il giorno 31 mar 2024
Dear Eugene,Thank you for taking time to share your feedback with us. We greatly appreciate it.We are glad that our team of heartist were able to make your stay memorable, rest assured we will share your positive feedback with them.We look forward to hosting you back again in not a distant future.Kind Regards,
10/10 Eccellente
Jennifer Adjovi
Viaggio di lavoro
16 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jennifer Adjovi
Soggiorno di 5 notti a novembre 2023
Risposta di Jacqueline Karaba, il giorno 6 feb 2024
Dear Ms Adjovi,Greetings from Mercure Nairobi. Thank you for visiting us at Mercure Hotel Nairobi Upper Hill and for your amazing review. We are so happy to hear that you enjoyed our products and services and we hope that we achieved our goal of making your stay memorable. Please let us know if we can help you with anything further and thank you for taking time out of your schedule to leave us this super kind review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever.
10/10 Eccellente
Silvia
Viaggio di gruppo
4 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast!
Delicious breakfast and dinner buffets offered at the main restaurant.
Rooms were spacious, very clean, and comfortable.
Silvia
Soggiorno di 2 notti ad agosto 2023
Risposta di Jacqueline Karaba, il giorno 7 set 2023
Dear Silvia,Thank you choosing Mercure Nairobi Upperhill as your preferred Hotel. We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
10/10 Eccellente
FUMITO
19 mag 2023
FUMITO
Soggiorno di 4 notti a maggio 2023
Risposta di Gerard Moutou, il giorno 29 mag 2023
Dear Fumito, Greetings from Mercure Nairobi. Thank you for visiting us at Mercure Hotel Nairobi Upper Hill and for your amazing review. We are so happy to hear that you enjoyed our products and services and we hope that we achieved our goal of making your stay memorable. Please let us know if we can help you with anything further and thank you for taking time out of your schedule to leave us this super kind review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill.
10/10 Eccellente
Silviu
5 apr 2023
Silviu
Soggiorno di 4 notti a marzo 2023
Risposta di Gerard Moutou, il giorno 11 apr 2023
Dear Silviu, Thank you so much for visiting us at Mercure Hotel Nairobi Upper Hill and for your feedback and amazing review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill
10/10 Eccellente
BRUCE
24 feb 2023
BRUCE
Soggiorno di 5 notti a febbraio 2023
Risposta di Gerard Moutou, il giorno 22 mar 2023
Dear Bruce, Thank you so much for visiting us at Mercure Hotel Nairobi Upper Hill and for your feedback and amazing review. We look forward to welcoming you again soon and making your experience at Mercure Hotel one you will remember forever. Best regards, Gerard Moutou, General Manager Mercure & Pullman Hotels Nairobi Upper Hill
8/10 Buono
EDWARD
Viaggio di lavoro
30 lug 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenience for business
EDWARD
Soggiorno di 2 notti a luglio 2022
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Edward,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
Kyss
Viaggio con la famiglia
24 lug 2022
Mi è piaciuto: Pulizia e personale e servizio
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Kyss
Soggiorno di 3 notti a luglio 2022
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Kyss,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have since shared your compliments to EdwardThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
Perry
Viaggio con la famiglia
9 lug 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry
Soggiorno di 2 notti a luglio 2022
10/10 Eccellente
ALVIN
23 giu 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ALVIN
Soggiorno di 2 notti a giugno 2022
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Alvin,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
4/10 Scarso
Ranjit
Viaggio di lavoro
20 giu 2022
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not to the Crown Plaza level expected
Old
Hotel and needs some serious renovation
Ranjit
Soggiorno di 3 notti a giugno 2022
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
25 set 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 3 notti a settembre 2021
Risposta di CP Nairobi Team, il giorno 6 nov 2021
Dear Guest,
Thank you for your review. We hope to see you again.
10/10 Eccellente
Michael G
12 ago 2021
Michael G
Soggiorno di 1 notte ad agosto 2021
10/10 Eccellente
ANTONIO
Viaggio di lavoro
4 feb 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ANTONIO
Soggiorno di 8 notti a gennaio 2021
Risposta di Ali, il giorno 26 feb 2021
Dear Antonio,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.
We hope you will visit us again.
Sincerely,
Ali Akbarali
Managing Director
8/10 Buono
Chris
Viaggio di lavoro
30 gen 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Chris
Soggiorno di 8 notti a gennaio 2021
Risposta di Ali, il giorno 26 feb 2021
Dear Chris,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again.
Sincerely,
Ali Akbarali
Managing Director
4/10 Scarso
Harvey
Viaggio con la famiglia
7 dic 2020
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Harvey
Soggiorno di 2 notti a dicembre 2020
10/10 Eccellente
Harvey
Viaggio di gruppo
24 nov 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Harvey
Soggiorno di 2 notti a novembre 2020
10/10 Eccellente
xavier
30 ott 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
xavier
Soggiorno di 1 notte a ottobre 2020
Risposta di CP Nairobi Team, il giorno 5 nov 2020
Dear Xavier,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
CP Nairobi Team
10/10 Eccellente
Abdulkadir
Viaggio di lavoro
18 ago 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great people very friendly
Abdulkadir
Soggiorno di 3 notti ad agosto 2020
Risposta di CP Nairobi Team, il giorno 28 ago 2020
Dear Abdulkadir,
Thank you for your feedback and for choosing to stay with us.
We are happy to read that the staff were very friendly. We strive to ensure that all our guest have a memorable experience during their stay with us.
Thank you again for your feedback and we do hope to see you soon.
Regards,
CP Nairobi Team.
10/10 Eccellente
Tracy
9 mar 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tracy
Soggiorno di 2 notti a marzo 2020
2/10 Terribile
Viaggiatore verificato
13 gen 2020
Non mi è piaciuto: Pulizia e personale e servizio
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2020
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Guest,Much apologies for the service gap you experienced. We hope to host you back and make your stay memorable.Kind Regards
8/10 Buono
Viaggiatore verificato
13 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 3 notti a gennaio 2020
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
10/10 Eccellente
Viaggiatore verificato
Viaggio con famiglia e bambini piccoli
6 gen 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2020
8/10 Buono
Viaggiatore verificato
31 ott 2019
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2019
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
PETER
21 ott 2019
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Club lounge in Nairobi - staffer most miserable
Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
PETER
Soggiorno di 1 notte a ottobre 2019
6/10 Soddisfacente
Michael
11 lug 2019
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Nairobi stay - July 2019
The bed was sagging and the TV channels were cutting off
Michael
Soggiorno di 1 notte a luglio 2019
8/10 Buono
KIT CHI
9 lug 2019
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
KIT CHI
Soggiorno di 5 notti a luglio 2019
10/10 Eccellente
Thomas
25 mar 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thomas
Soggiorno di 2 notti a marzo 2019
4/10 Scarso
CN
25 mar 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Air condition not working in my room. Planned for a isolated weekend
CN
Soggiorno di 2 notti a marzo 2019
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear CN,Thank you for choosing Mercure Nairobi upper hill, we are delighted to have hosted. Our sincerest apologies for the service gap that you experienced during your stay.We have since fixed the AC and the team have been retrained to ensure room that are sold to guest are in good condition and ready for for them.Kind Regards
10/10 Eccellente
Viaggiatore verificato
21 feb 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 1 notte a febbraio 2019
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
10/10 Eccellente
Doreen
10 gen 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel with a great staff
We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone
Doreen
Soggiorno di 2 notti a dicembre 2018
8/10 Buono
Barbro
1 gen 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bra hotell med bra service
Bra hotell med bra service men man känner sig lite instängd då man inte kan gå utanför hotellet. Är nog likadant för många hotell i Nairobi. Mycket fint gym.
Barbro
Soggiorno di 3 notti a dicembre 2018
8/10 Buono
Ramon
27 dic 2018
Mi è piaciuto: Pulizia e personale e servizio
Hotel un poco antiguo. Habitación poco espaciosa. Personal muy amable y atento
Ramon
Soggiorno di 1 notte a dicembre 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Ramon,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive the concerns raised. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be memorableKind Regards,
10/10 Eccellente
Tracey, Vancouver canada
16 set 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beds hard. Buffer only a 5 out of 10. Staff are very good.
Tracey
Soggiorno di 1 notte a settembre 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Tracey,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive your concern regarding the buffet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be memorableKind Regards,
10/10 Eccellente
Viaggiatore verificato
3 set 2018
Great experience
Everything great, the room was a tab small considering the price, but we spent the days outside. Great staff, very professional and courteous. breakfast was outstanding.
Viaggiatore verificato
Soggiorno di 7 notti a giugno 2018
4/10 Scarso
Mazen, Doha
28 ago 2018
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
cockroaches in the room. I addressed it with duty manager and he simply apologized!
Mazen
Soggiorno di 1 notte ad agosto 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Mazen,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we hope that make your next stay memorableKind Regards,
6/10 Soddisfacente
Gv, Seattle, WA
26 ago 2018
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Good room, quick check in, good service - However the bathroom was smelly/moldy.
Gv
Soggiorno di 1 notte ad agosto 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear GV,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
10/10 Eccellente
Gary
26 ago 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love this place so much will be back soon...some of the nicest ppl ever that work there.. best gym staff also
Gary
Soggiorno di 1 notte ad agosto 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Gary,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
Dean
15 ago 2018
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Pleasant hotel
It was ok but really quite expensive for what it was and don’t forget breakfast is not included
I made the mistake of having a yogurt and a coffee for 30 usd
Dean
Soggiorno di 2 notti ad agosto 2018
10/10 Eccellente
Gv, Redmond wa
12 ago 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gv
Soggiorno di 1 notte ad agosto 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear GV,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
10/10 Eccellente
Viaggiatore verificato
10 ago 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!
It was a great stay. Very friendly staff, and a very nice restaurant.
Viaggiatore verificato
Soggiorno di 1 notte a luglio 2018
8/10 Buono
Jessamyn
31 lug 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everyone was super friendly and helpful!
Jessamyn
Soggiorno di 1 notte a luglio 2018
10/10 Eccellente
steve
17 lug 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Brilliant, friendly staff!
I use this hotel a lot and keep coming back principally because the Staff are excellent.
steve
Soggiorno di 1 notte a luglio 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Steve,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
Gregory
19 mag 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A comfortable stay in Nairobi
What makes the Crown Plaza in Nairobi so good is the staff. They're incredibly friendly, and endeavor to be as helpful as they can.
Gregory
Soggiorno di 6 notti a maggio 2018
10/10 Eccellente
Viaggiatore verificato
17 mag 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent!
The staff are exceptionally helpful. Thank you once again. Gym is very good but food is pricey.
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2018
Risposta di Jacqueline Karaba, il giorno 15 ago 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 Buono
Mikko
12 mag 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good hotel at quite area in Upper Hill Kenya
i spent 3 nights in this hotel and liked it very much. Hotel area was well secured and before you could enter, you had to go throu secure-point. Personnel was very, very friendly and polite. They were ready to do everything to make you enjoy hotel and its services. I took swimming pool and sauna twice. Sauna was not hot enough for Finnish taste, but it was clean and nice bonus.
Mikko
10/10 Eccellente
Karl-Erik
11 mag 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A hotel that you would love to come back to.
The hotel felt like a 5 star hotel. The staff was very friendly and helpful always with a smile. The room had lots of space and invluded all that was needed. The breakfast did not leave you hungry, rather the opposit in a healthy Way. Nothing seemed inpossible as the staff always helped out.
Karl-Erik
10/10 Eccellente
Edward
29 apr 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Crown will crown your stay!
Excellent hotel and worth the value for money compared to other local hotels. I had an issue with my booking with Hotels.com and explained to hotel management Mr. Edward and Ms.Perez, Mr. Edward was very helpful in resolving the matter and expressed the unfortunate situation with kindness and gratitude and made me feel comfortable about the situation.The food was great and the entire environment make you feel so relaxed.
Edward
8/10 Buono
Nicolas
15 apr 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nicolas
10/10 Eccellente
Katrina
27 mar 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera