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Recensioni per Norfolk Towers Serviced Apartments

3.5 out of 5
Norfolk Towers Serviced Apartments
Kijabe Street, Nairobi, Nairobi

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 19 su 58 recensioni" "
Valutazione di 8 - Buono. 27 su 58 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 58 recensioni" "
Valutazione di 4 - Scarso. 3 su 58 recensioni" "
Valutazione di 2 - Terribile. 2 su 58 recensioni" "

8,8/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Silvanus

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Neil

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great for families
Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Aloice

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Front desk staff was excellent. The apartments are beautiful!
Soggiorno di 1 notte a luglio 2023
Risposta di Management, il giorno 27 lug 2023
Hello Aloice,We are glad that you enjoyed your stay with us. Looking forward to hosting you again.

10/10 Eccellente

Alpesh, Nairobi

Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Julius

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
One of the best vacations apartments in Kenya
My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Soggiorno di 5 notti a dicembre 2021
Risposta di Management., il giorno 27 lug 2023
Hello Julius,We are glad that you enjoyed your stay with us. Looking forward to hosting you again.

8/10 Buono

Petri

Mi è piaciuto: Pulizia
Soggiorno di 17 notti a giugno 2021

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Could do better
Working holiday but could not get work done because their systems were always down. No response to requests for help.
Soggiorno di 1 notte a marzo 2020
Risposta di Management., il giorno 27 lug 2023
We do apologize for the inconveniences met. We strive in ensuring that our guests get the best service that we can offer. Given a chance we would like to host you again.

4/10 Scarso

John

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ok Apartments horrible service
The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Gunnhild Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff
Staff very friendly and helpful
Soggiorno di 2 notti a dicembre 2019
Risposta di Faith, il giorno 13 dic 2019
Thank you and welcome back again.

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fit the bill
Staff at gate were supee friendly and helpful, room was perfect for our needs.
Soggiorno di 2 notti a dicembre 2019
Risposta di Faith., il giorno 13 dic 2019
Thank you and welcome back again.

10/10 Eccellente

Wlllem

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Norfolk Towers excellent accommodation
NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Soggiorno di 4 notti a novembre 2019
Risposta di Faith, il giorno 20 nov 2019
Thank you so much for your feedback! You are always welcome to stay with us.

8/10 Buono

Helle

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti ad agosto 2019
Risposta di Faith, il giorno 20 ago 2019
Thank you for your stay and welcome back again.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Soggiorno di 5 notti a luglio 2019
Risposta di Faith, il giorno 19 lug 2019
Thank You so much for your feedback. You are always welcome at Norfolk!

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Soggiorno di 1 notte a luglio 2019
Risposta di Faith, il giorno 19 lug 2019
Thank you so much for your feedback. You are always welcome at Norfolk!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Bien. Pas d’air climatisé. Pas d’ascenseur pour monter au 5ieme étage.
Soggiorno di 1 notte ad aprile 2019
Risposta di Faith, il giorno 2 mag 2019
We do apologies for that inconvenience. Thank you for you stay with us. Always a pleasure hosting you!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good customer service. Good security. Friendly staff. Convenient to amenities.
Soggiorno di 11 notti a febbraio 2019
Risposta di Faith., il giorno 11 mar 2019
We are glad that you enjoyed your stay with us. Looking forward to hosting you again.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The green yard within the complex provides a nice view in a pleasent
Soggiorno di 10 notti a gennaio 2019
Risposta di Faith., il giorno 16 gen 2019
We are glad that you enjoyed your stay. Welcome back again.

8/10 Buono

Guest, Massachusetts, US

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Soggiorno di 5 notti a dicembre 2018
Risposta di Faith., il giorno 2 gen 2019
Thank you for your feedback. Looking forward to hosting you again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
Soggiorno di 8 notti a dicembre 2018
Risposta di Faith, il giorno 27 dic 2018
Thank you for staying with us. Very much welcomed again.

10/10 Eccellente

Calveti

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
💯 PERFECT
Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.
Soggiorno di 2 notti a dicembre 2018
Risposta di Faith., il giorno 27 dic 2018
We are glad that you enjoyed your stay. Welcome back again.

10/10 Eccellente

Calveti

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
VERY CLEAN AND IN A GOOD LOCATION
I always stay at Norfolk Apartment whenever I come to Kenya, and this time was no different. It’s in a very good location, about 5 minutes walk into CBD. The receptionist and everyone are very friendly, the rooms are very clean. So I will recommend this place to anyone at any time.
Soggiorno di 6 notti a dicembre 2018
Risposta di Faith, il giorno 27 dic 2018
It is always our pleasure hosting you!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Quiet and clean. Excellent staff including warm receptionist
Soggiorno di 2 notti a dicembre 2018
Risposta di Faith, il giorno 10 dic 2018
Glad to have hosted you. Welcome back again.

2/10 Terribile

Tom, Seattle

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
They had no air conditioning so they had the windows opening. The room was full of mosquitoes.
Soggiorno di 2 notti a novembre 2018
Risposta di Faith., il giorno 24 nov 2018
We do apologise for that Sir.

8/10 Buono

Mikko

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ystävällinen henkilökunta. Siisti huone, parveke. Uima-allas plussaa. Ei sovi liikuntarajoitteisille, paljon portaita. Netti toimii. Ilmastointia ei ole, eikä huoneessa ollut tuuletinta, mutta pyytämällä saimme sellaisen. Ei ravintolaa, eikä aamiasta, mutta huoneessa on jääkaappi ja keittiönurkkaus.
Soggiorno di 1 notte a ottobre 2018
Risposta di Faith., il giorno 24 nov 2018
Thank you for staying with us. Always a pleasure hosting you.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 8 notti a ottobre 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Very pleasant and helpful staff members. The location is near the CBD and very convenient. I like walking to town to run errands and this proximity eliminates the need for public transportation. I only wish management could give the rooms a "facelift." (Equip the rooms with new mosquito nets, new trash cans in the bathroom, replace toilets, etc).
Soggiorno di 2 notti a settembre 2018
Risposta di Norfolk, il giorno 3 ott 2018
Thank you once again for choosing us to host you and for your suggestions.

8/10 Buono

Gerhard

Gutes, sauberes Appartment in guter Lage, gerne wieder !
Soggiorno di 2 notti ad agosto 2018

8/10 Buono

Fadhili , Boston, MA

Wifi Issues
The WiFi in the room is totally unreliable. Plan for alternative if you need reliable internet.
Soggiorno di 4 notti a maggio 2018

6/10 Soddisfacente

Jutta

Mi è piaciuto: Pulizia e personale e servizio
Ros og ris.
Værelset var fin med plads til 6 personer, to badeværelser og vaskemaskine. Poolen var stor og ren. Liggestolene var det rene skrot , ingen hynder man kunne ligge på kun håndklædet som man tager med fra badeværelset. Det trak meget ned da vi elsker at ligge ved poolen.
Soggiorno di 10 notti a febbraio 2018

10/10 Eccellente

karen, london

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
home away from home
such a perfect place to stay to see everything in nairobi. lovely staff
Soggiorno di 2 notti a gennaio 2018
Risposta di Esther Mucebiu, il giorno 9 gen 2018
Thank you so much Karen for choosing us to be your host. We are glad that you enjoyed your stay with us. Looking forward to hosting you again when you are in town

8/10 Buono

Paul, Australia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
great location
Nice rooms, friendly staff and a great location
Soggiorno di 6 notti a novembre 2017
Risposta di Esther Mucebiu, il giorno 13 dic 2017
Dear Paul, Thank you for choosing us to be your host. We are glad that you enjoyed your stay and moreso we appreciate your feedback. We look forward to hosting you again.

6/10 Soddisfacente

Paul, Perth, Western Australia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great location
clean, friendly hotel in a great location
Soggiorno di 6 notti a novembre 2017
Risposta di Esther Mucebiu, il giorno 9 gen 2018
Thank you so much for your review. We appreciate the opportunity to host you and we look forward to hosting you again.

8/10 Buono

Tommy

Mi è piaciuto: Pulizia e comfort della camera
Bra lägenhetshotell
Bra lägenhetshotell, men lite slitet. Ligger jämte Universitetet med gångavstånd till centrala delarna av Nairobi.
Soggiorno di 3 notti ad agosto 2017

10/10 Eccellente

SUCHIT

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good and Safe
Was a great experience staying at this property.

8/10 Buono

Mohd Amaluddin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Spacious Room with Excellent Staff
The apartment was spacious. The staff helpful to accommodate your requests. The security was excellent.

8/10 Buono

Caroline, McKinney Texas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice serviced apartments close to city center.
Pro: Great location. Near city center. Uber and taxi service available. Very secure. We had a 3 bedroom apartment, rooms are spacious. Every bedroom had a mosquito net. You can grocery shop and prepare your meals. Large kitchen. Laundry washing machine available. Bring detergents. No dryer, there is a clothes line. Depending on season, your clothes will dry within a few hours on the line. Other reviewers complained about no hot water but once we figured out how to work the individual water heaters, we had plenty of hot water. Wi-Fi was sometimes choppy but worked enough for social media, email etc. Well maintained. Maureen our house keeper was extremely sweet. Daniel the night shift gate security was also very nice and accommodating. Overall, happy with the place. Cons: the con is not towards the hotel. There are No air conditioners in most of Kenyan facilities or homes due to the pleasant weather year round. It did get warm at night we had to keep the windows open however, this invited mosquitoes into the rooms and their buzzing was annoying while you try to sleep. The mosquito net works but not on the buzzing. Bring lots of repellant.

8/10 Buono

George, san antonio, texas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Good but steamy hot nights
The hotel is good and in a good location with excellent staff. The biggest problem is lack of air conditioner in the rooms. They provide fans but it still does nothing to bring the temperature down. I had nightmares because I couldn't sleep as comfortable as I had wanted.

10/10 Eccellente

Nelly, Atlanta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel close to Nairobi CBD:
Norfolk Towers is home for me every time I visit Kenya. Very friendly and helpful staff that has become family to me. The proximity to town makes it ideal for a quick walk to take care of business in town while avoiding the delays with public transportation. I would recommend this place to anyone visiting Nairobi. The place is safe and secure and management is very accommodating.

4/10 Scarso

N, Tampa, FL

Non mi è piaciuto: Personale e servizio
Mosquitoes Everywhere, Plus Poor C/S
We stayed here for 2 nights during our short trip to Nairobi. On our first night, we had so many mosquitoes in the rooms, and on next morning we contacted front desk who were very rude, explaining to us that they ONLY spray insecticides when a guest request so, and it has to be on the first night. I told her that our room was never sprayed and we had an uncomfortable night as the result. Without any apology, she told us that she will have someone come over to spray our room in half an hour, which was OK and the person showed up with very little spray left in the bottle! hardly to spray even a bathroom!!!. We called again the front desk and explained our frustration, and within a few minutes they bring someone else, and it was the same story again!!! It would be nice to have a little shop in the compound or nearby where a guest can buy such item.

8/10 Buono

Dwayne , S

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice apartment
Had a good experience but was without hot water for a short time but other than that it was clean and well equipped with cooking facilities.

8/10 Buono

Syed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well worth the money
Very helpful and polite staff Good clean rooms. There were no fans or AC in rooms but management provided pedestal fans immediately on asking. Taxis were available round the clock . Very safe and secure environment and location. Well equipped kitchen

8/10 Buono

Manue, Washington DC

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Secure, location
Very secure setting, close to downtown, staff very cordial.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Inte värd priset
ingen toapapper vid ankomst, fanns bara en liten vatten flaska för 2 personer att delar på. 2 dagar fick vi vatten inget mer. Shampoo fick vi bara en gång och det räckte till en personer: Hand tvål tog slut men när jag sade det ingen gjorde något. Bad om att få balkong möbler och fick en stol. Ringde senare under dagen för att ber om en stol till. Tycker att man ta betalt för saker man inte erbjuda. I priset ska ingår toalett artiklar och inte bara handdukar. Vi har varit tvunget att köper toalett artiklar själva . Efter klagomål har vi fått 2 toapapper men vi har redan köpt egna vet inte om det är mening att vi ska ta dessa till Sverige eller var man menar med det

10/10 Eccellente

Mkhululi Hwalima, Abu Dhabi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Apartment
great place, convenient.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great self-catering apartments
Pros: spotlessly clean. Good security. Well equipped kitchen. Friendly and always helpful staff. Internet. We stayed here on two occassions and had two rooms each time. The L units first floor had excellent wifi. On the other hand the M units had very slow wifi. We were able to leave our luggage between the two stays. Cons: although the rooms were spotless and the linens clean, the shades and curtains were not clean and the bathroom had a little mold. The staff was very responsive Walking distance to university,national museum, central business district (10 minute walk), Synagogue (yes there is one in Nairobi), and a 24 hour supermarket. Cab stand 3 min
Risposta di Esther M., il giorno 26 ago 2016
Hi, We do value and appreciate your feedback. It was a pleasure hosting you at Norfolk Towers. We also appreciate that you had two stays with us. We are happy to know that you enjoyed your stay with us and that our service was of much help to you. We have since picked up your concerns and sorted them out with the relevant departments and we promise improved standards next time. We look forward to hosting you again at Norfolk Towers.

6/10 Soddisfacente

Beatrice, Kampala

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Clean and homely
It was short but practical and serene. The staff are friendly and helpful. It is also pocket friendly and gives a homely atmosphere, which is what my son and I needed.

8/10 Buono

Emilio, Dallas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Norfolk Tower Apartments Nairobi Review
I had a great experience for the price,safe quiet neighborhood,the only down side the rooms didn't have AC and was getting hot at night but upon request a fan was provided helped a little.Security was great and the biggest plus Uber cabs the best thing ever in Nairobi trips that cost 500 -1000 with Uber 300 for a 5 kilometer distance...

8/10 Buono

Rakesh, Mississauga, Canada

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Nice hotel but disappointed by the hotel staff.
Not provided the rooms we booked and given a downsized room. We were told to find alternate arrangement as they could not keep their end of the bargain on our booking that was there 2 days later as well through Expedia. Thanks to our call to Expedia their tone changed and they gave us upgraded rooms on our return to the Norfolk serviced apartments from Ma sai Mara.

8/10 Buono

Dale Kathleen, Burnaby, BC, Canada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyed the spacious room, balcony, staff very helpful